Ed Morse Sawgrass Auto Mall

everything was done to my Cadillac in a very professional way, very curtious and facility was very clean. The work was done in very reasonable time.

Aldo my Service Manager did a thorough job and advised of some things i was not aware that I needed done on my truck .

So we purchased a SUV on the first week of January, our seller William was amazing but unfortunately finance team is the worse. They changed the bank without my approval when we signed for another bank I think that is very unprofessional and disrespectful. Secondly me did not receive any communication from our lender and Ed Morse told us to make the first payment that they will transfer that amount to the bank, guess what they never make the payment and the bank sent a letter saying that I’m behind my payment for 2 months. I did not expect to have this horrible customer service from Ed Morse. I spoke with Marie from Finance which promise that she will call me back the next day with some updates is gonna be a week and still waiting for her call, later I got in contact with Adam who is one of the managers he was very understanding and promised as well the same that he will reach out next day guess what I’m still waiting for the phone call with any updates and where is my money that we paid in February. It looks that this company doesn’t care about a customer who purchased 2 cars with them

Thank you Ken Carter it was a pleasure working with on the purchase of my new 2023 Silverado.I would highly recommend your dealership to friends and family. Ed

Sales went above and beyond to help with purchase, extremely well-trained Sales team. Entire Staff is very very helpful, A Must Visit Dealership!

Everything. The honest approach, the quick diagnosis and the rapid repair. They got the job done right the first time. Communication throughout the process was great.

The time the advisor spent explaining to you what is going on with your vehicle.I like that you can make an appointment.the environment is clean.

Loved the professionalism from my salesman, James, the manager Brett, finance director, Joseph to the maintenance person, Steve. Great people and made my lease end and new lease painless.

If I could give negative stars I would!!!!!! I bought a new car here in 2020 which I know was hefty enough to pay a few workers paychecks to clean etc, & went yesterday to trade-in and purchase another new car. Buyer BEWARE!!!!! Especially buyers of BLACK color! Boy was the red flags all over! I wouldn’t EVER spend my hard earned money at this place again & honestly I should have figured not to come again once the worker who I bought my other car from no longer worked there. They lie about prices on their site and don’t even have the car available & that’s just 2 examples of BASIC nonsense you will endure at this silly pathetic place. There are MANY other dealers around that are far BETTER!

I always appreciate the professionalism extended and courtesy. Dealership always emasculate. Waiting area supplied with comfortable chairs and a variety of magazines.