Reviews

Average Ratings

4.9
2850 lifetime reviews. Includes reviews of Groove Subaru from DealerRater.com
  • Excellent service!

    Jonathan helped me with a purchase of a 2017 Impreza. He demonstrated great patience with all my questions and listened to my preferences and he...

    Dealer Response

    Thank you for choosing to do business with us and congratulations on your new Subaru Impreza Dale!


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    Jonathan helped me with a purchase of a 2017 Impreza. He demonstrated great patience with all my questions and listened to my preferences and helped me choose a car that would enable me to stay within my budget! The purchase with a trade in was done quickly and efficiently with no sales pressure! An overall pleasant experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing to do business with us and congratulations on your new Subaru Impreza Dale!


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  • Great Service
    September 22, 2017

    Brian was really helpful and worked with me to get a car that fit my budget and criteria. He was personable and you can tell that customer servic...

    Groove Subaru

    We are so glad to hear you and Brian got along so well! Thank you for your business and for sharing that great picture of you and your new-to-you ...


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    Brian was really helpful and worked with me to get a car that fit my budget and criteria. He was personable and you can tell that customer service is a priority for him. Even after he sold me the car, he made sure that I knew how to work all the gadgets in the car. I would definitely recommend him.

    Does recommend this dealer
    Groove Subaru

    We are so glad to hear you and Brian got along so well! Thank you for your business and for sharing that great picture of you and your new-to-you Subaru!


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  • Not pushy
    September 22, 2017

    My wife and I started looking for a car for our son. I saw a used Nissan Xterra, located at Groove Subaru. We drove there and spoke to Hoang. Hoan...

    Groove Subaru

    Wow: thank you for sharing your kind review of our team at both stores. We truly appreciate you taking the time to share this with us and are so g...


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    My wife and I started looking for a car for our son. I saw a used Nissan Xterra, located at Groove Subaru. We drove there and spoke to Hoang. Hoang let us know Groove has a used car lot further North. My wife and I looked at some of the 2018 WRX's. This was one of the cars our son talked about. We left and went to the used dealership. The Xterra we wanted to look at had been sold, that day. We left and looked at cars at other delaerships. Because of Hoang's helpful attitude my wife and I decided to go back to Groove Subaru. Plus the price for the WRX was the cheapest in the Denver Metro area. We got to the dealership and saw Hoang. He told us he was with a customer and politely suggested a different salesperson. The one suggested was busy as well. The new sales manager inteoduced to Cheyne. Cheyne is a nice guy and helped us with the process of looking at WRX's. Cheyne is knowledgeable in this area having previously owned a WRX. Cheyne did not push a model of vehicle we did not want. The process was painless and did not take long. Cheyne invited us to come back and he would assist our son with navigating the different features of the vehicle. These days customer service is a lost art form. It is hard to find people who genuinely habe a passion for what they do. Cheyne has that passion and so do the rest of the staff, right down to the financing. One of the finance managers Ben, did a great job explaining some of the different options of the maintenance plan and helped us select a plan that worked for us. By far, I had the greatest experience at Groove Subaru and would recommend them to anyone. The new car manager, Hoang, Cheyne, and Ben made this experience a great one.

    Does recommend this dealer
    Groove Subaru

    Wow: thank you for sharing your kind review of our team at both stores. We truly appreciate you taking the time to share this with us and are so glad to hear you were able to get the new Subaru WRX you wanted for your son!


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  • Thank you for the excellent service
    September 21, 2017

    I would like to commend the entire Groove Subaru team who helped me with my new vehicle purchase. From start to finish i rate the experience a A+....

    Groove Subaru

    Thank you for your kind review and for your business Gene!


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    I would like to commend the entire Groove Subaru team who helped me with my new vehicle purchase. From start to finish i rate the experience a A+. The professionalism and knowledge that I received from my sales person Joseph McCarty was exceptional and is a key reason as to why I selected Groove Subaru. Best Regards, Gene Thomas

    Does recommend this dealer
    Groove Subaru

    Thank you for your kind review and for your business Gene!


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  • Josh was awesome
    September 20, 2017

    I shopped around for a while between a few dealerships and Josh was definitely the most respectful of our time. He was with us every step of the w...

    Groove Subaru

    Thank you for choosing to do business with Josh and our team here at Groove Subaru: we are so glad to hear you love your new Subaru!


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    I shopped around for a while between a few dealerships and Josh was definitely the most respectful of our time. He was with us every step of the way, didn't try any shady or annoying sales tactics like we encountered at other dealers around the area. We love the car too.

    Does recommend this dealer
    Groove Subaru

    Thank you for choosing to do business with Josh and our team here at Groove Subaru: we are so glad to hear you love your new Subaru!


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  • Mark Comes Through Again
    September 20, 2017

    I wanted to trade in my vehicle and get a 2018 and I knew Mark Davis would get me exactly what I needed. He has always come through for me, so I c...

    Groove Subaru

    Jeff, thank you so much for trusting our team to get you into the vehicle you wanted. Mark is a great Subaru expert so we are glad to hear you are...


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    I wanted to trade in my vehicle and get a 2018 and I knew Mark Davis would get me exactly what I needed. He has always come through for me, so I called him up and he put me in a great new Forester. The whole team got me in and out as quick as possible, and offered to answer any questions I had about the vehicle. Mark even made sure the bluetooth and radio in the Forester was setup before I left which was awesome. Thanks again!

    Does recommend this dealer
    Groove Subaru

    Jeff, thank you so much for trusting our team to get you into the vehicle you wanted. Mark is a great Subaru expert so we are glad to hear you are happy with the outcome!


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  • Lower the Stress of Car Buying at Groove
    September 20, 2017

    Buying a car is stressful, the team at Groove Subaru made it as stress free as possible. I've worked in customer service my entire life in some f...

    Groove Subaru

    Thank you for sharing your kind words with us Brian. Your review means the world to us along with your business!


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    Buying a car is stressful, the team at Groove Subaru made it as stress free as possible. I've worked in customer service my entire life in some fashion and I was very impressed with the Groove Team. I worked with Hoang N. primarily and wrapped up finances with Taylor S. Hoang was incredibly knowledgable but most importantly for me is that Hoang and Taylor were honest and clear with their offer(s) and made me feel valued. It was a busy day when I purchased my new Forester. I'm grateful that I was able to work with Hoang N and Tayor. I felt like I wasn't just another "number", but a valued "person". I plan on keeping my new Sub for as long as possible. When I'm ready for another purchase, I'll gladly go back to Hoang, Taylor and the rest of the Groove team. Many Thanks, Brian B.

    Does recommend this dealer
    Groove Subaru

    Thank you for sharing your kind words with us Brian. Your review means the world to us along with your business!


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  • Excellent service and no pressure
    September 20, 2017

    my fiance and I went in to this dealership not really knowing what to expect. Its my first time buying on my own so I was pretty nervous. As soon ...

    Groove Subaru

    Emery, thank you for sticking with us to get the vehicle you wanted to be approved and financed with our lender partners. It can be a long process...


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    my fiance and I went in to this dealership not really knowing what to expect. Its my first time buying on my own so I was pretty nervous. As soon as we walked in the door, we were greeted by Brian and made us feel welcome. We explained that this was all new to us and he instantly showed us some cars to start looking at and see what we could possibly get. He was very informative on not only the cars but the entire process as well. We tried an application for one car and we waited with him to see if we were accepted. In the meantime he was very friendly with us and the nervousness was pretty much all gone. He went through all of our options and spent so much time explaining to me the different types of cars they offered. Once that car didn't go through we took a second look at some other cars that we could possibly afford. Once that one didn't go through either we decided to go to the used lot. At this point, we had already been with him for 6 hours. He could have turned us away after the first fail or even when we walked in the door. But he didn't. He was so patient and made us feel positive still about everything. Once we got to the used lot we found the perfect car and we were having some issues with our loan so we had to try again the next day, it was already almost 10pm. He gave us his number so we could contact him the following day once everything was settled with our loan. He got us a great deal on the car we wanted. The following day we were able to get everything squared away and we were finally accepted. You could tell with everything he didn't care whether he got a sale or not he wanted us to go home with a car we loved and we do. He even came on his day off once we told him everything was settled. It's an amazing feeling knowing we were able to get this car, and not once did we feel like we were being pressured. This was a great experience, this dealership overall was great, all the employees were great, and Brian went above and beyond our expectations giving us more than what we could have ever asked for, and now we can drive confidently in our new legacy!

    Does recommend this dealer
    Groove Subaru

    Emery, thank you for sticking with us to get the vehicle you wanted to be approved and financed with our lender partners. It can be a long process to get the loan secured but we are so happy to hear Brian was there to assist at every turn. Now that the hard part is over, go have fun in your new car!


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  • No better car buying experience out there
    September 20, 2017

    This was not my first rodeo. I've bought cars all over the country, from AMC Pacer's to high end sports cars. Michael Hall is , without question, ...

    Groove Subaru

    Mark, thank you for that kind review of Mike and our team here. We truly value your feedback and appreciate kind words about how hard we work to m...


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    This was not my first rodeo. I've bought cars all over the country, from AMC Pacer's to high end sports cars. Michael Hall is , without question, the most outstanding sales professional I have ever dealt with. He's fun, he's smart, he truly-- dare I say this-- makes buying a car a pleasure. Talk hockey, talk dogs, talk about his fiancee -- Mike has an enthusiasm that's infectious. And as to the dealership, I have been buying cars in Denver for over 25 years - nothing comes close to how easy they make it here. Most other dealers, if they remember who you are WHILE you're in the showroom, turn buying a car into a long and laborious process. Not here- they do everything they can to work with you on price, then get you out quickly and efficiently - just the way you want it to be. As it states in the headline, there is no better car buying experience out there. period. And no one who works harder to earn your business, than Mike Hall.

    Does recommend this dealer
    Groove Subaru

    Mark, thank you for that kind review of Mike and our team here. We truly value your feedback and appreciate kind words about how hard we work to make it look easy. Have fun in your new Subaru!


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  • People there were friendly and ready to help
    September 19, 2017

    I had the pleasure of working with both Robert and Jeremy and they were both helpful in showing and explaining all the features on my 2015 Subaru ...

    Groove Subaru

    Thank you from; Robert, Jeremy and the whole team here at Groove Subaru!


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    I had the pleasure of working with both Robert and Jeremy and they were both helpful in showing and explaining all the features on my 2015 Subaru Outback. My experience in buying this car was stress free. I thank you both

    Does recommend this dealer
    Groove Subaru

    Thank you from; Robert, Jeremy and the whole team here at Groove Subaru!


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