Flatirons Acura & Subaru

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Reviews

Average Ratings

4.9
919 lifetime reviews. Includes reviews from DealerRater.com
  • Awesome Place to Buy a Car

    My wife and I are fairly young and we're new to the car buying experience. We spent time at other dealerships but felt too much pressure to drive ...

    Dealer Response

    Thanks Bryce! We're happy to hear that you and your wife had a great experience with Todd, and that he made sure that you were so well accommodate...


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    My wife and I are fairly young and we're new to the car buying experience. We spent time at other dealerships but felt too much pressure to drive something new home that day. Luckily we met Todd Stork, a salesman at Flatiron Acura. We told Todd what we would like to have in a car and the price we wanted to spend. He helped us look at a few different options and showed us many cars. Naturally, the one we fell in love with was slightly over our budget. Todd was incredibly helpful in the negotiating process and helped us get a car that we were extremely happy with. What I appreciated so much about Todd was that we felt absolutely no pressure in buying the car. Since having the car for a couple of weeks he has reached out multiple times to make sure we are happy. Todd also went above and beyond to come in on his day off to help us close the deal. I know it doesn't seem like much but he took time away from his family to help us out. Thanks so much to Flatiron Acura, but more importantly thanks to Todd Stork. If your in need of some new wheels I highly recommend him!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks Bryce! We're happy to hear that you and your wife had a great experience with Todd, and that he made sure that you were so well accommodated throughout the car buying process. It's wonderful to know that he he made sure all of your needs and expectations were met, and made you feel confident and at ease from start to finish. We're glad he extended useful advice and information to you, and we hope you're enjoying your new car! We appreciate your business and look forward to working with you again in the future. Regards, Flatirons Acura


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  • Great Service once again.

    Flatirons has been servicing our Outback for the last 100,000 miles. The garage does a great job with keeping our car running well. Plus the servi...


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    Flatirons has been servicing our Outback for the last 100,000 miles. The garage does a great job with keeping our car running well. Plus the service advisors are always helpful, professional, and approachable. WE had Mr. Ryan Brown help us out on the last visit and he always takes the time I need to talk about the maintenance on our car. Love going to that garage. Highly recommend that if you own a Subaru to go and give them a try.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Respectful, polite, professional service

    Maggie was very helpful, professional, polite and made suggestions, but there was no "hard sell". This has been my experience each time here, sugg...


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    Maggie was very helpful, professional, polite and made suggestions, but there was no "hard sell". This has been my experience each time here, suggestions for maintenance and repairs are offered and recommended but the final decision is always up to you and if you decline, they are always respectful of your decision.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Salesman. Safety inspection missed a few issues.
    May 17, 2017

    Todd Stork helped me out at Flatirons Acura with a used vehicle. Todd was very understanding and did not put additional pressure on me as a buyer....

    Flatirons Acura

    I am very sorry to hear that you did not have a completely satisfying experience at our dealership. Customer satisfaction is very important to us...


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    Todd Stork helped me out at Flatirons Acura with a used vehicle. Todd was very understanding and did not put additional pressure on me as a buyer. However, the inspection of the vehicle seems to be good in certain areas and bad in others. The timing belt was done which is a huge plus, but the brakes have pad deposits (also known as warped rotors) that should have been noticed and fixed. Hoping to get them replaced under the 3000 mile warranty.

    Does recommend this dealer
    Flatirons Acura

    I am very sorry to hear that you did not have a completely satisfying experience at our dealership. Customer satisfaction is very important to us, and I would appreciate the opportunity to speak with you and resolve your concerns. You can reach me at: (303) 442-2544 Thank you, Geof Barela, Sales Manager


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  • Great customer service

    Ryan Brown was my service adviser for an emission-system repair. He explained everything clearly and even arranged to have the inspection done bef...

    Dealer Response

    Thanks for the 5-star rating, Jim! We're happy to hear that Ryan was so helpful and accommodating, and that he made sure that you were well aware ...


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    Ryan Brown was my service adviser for an emission-system repair. He explained everything clearly and even arranged to have the inspection done before the car was released. I wish I could remember the shuttle driver's name because he was also a pleasure to work with.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Jim! We're happy to hear that Ryan was so helpful and accommodating, and that he made sure that you were well aware of your vehicle's service needs, and kept informed throughout the process. We appreciate your business and hope to work with you again in the future. Regards, Flatirons Acura & Subaru


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  • Five Star Maggie

    I brought my older car in to be serviced. Maggie Grewe dealt with me. She listened to my concerns about spending a lot of money on an older car ...

    Dealer Response

    Thanks Nan! We're happy to hear that you had a great experience with Maggie, and that she made sure that all of your needs and expectations were m...


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    I brought my older car in to be serviced. Maggie Grewe dealt with me. She listened to my concerns about spending a lot of money on an older car and helped me determine which services to do now and which to let go or wait on. I found her warm and friendly and extremely helpful. I also want to say that I felt the service at the dealership to have gone from good to great. I liked the way customers were streamlined through the checking in process as well as having two shuttles ready to go. My driver, Mike, was very polite and friendly. Ryan Knuckles was efficient and courteous as always when I came back that evening. Probably my best experience at Flatirons Subaru Service. Five Stars! Nan from Longmont

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks Nan! We're happy to hear that you had a great experience with Maggie, and that she made sure that all of your needs and expectations were met. It's wonderful to know that she was attentive and accommodating, and made you feel content with the work that was done on your vehicle. We're glad that Mike and Ryan were just as helpful, and that your overall experience was pleasant from start to finish. We appreciate your business and hope to work with you again in the future. Regards, Flatirons Acura & Subaru


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  • Boulder

    Good customer service from Maggie. Thank you Flatirons

    Dealer Response

    Thanks for the 5-star rating, Steve! We're happy to hear that you had a great experience with Maggie, and we appreciate your business. We hope to ...


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    Good customer service from Maggie. Thank you Flatirons

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the 5-star rating, Steve! We're happy to hear that you had a great experience with Maggie, and we appreciate your business. We hope to work with you again in the future! Regards, Flatirons Acura & Subaru


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  • Great experience

    Great customer service, very speedy repair. Lovely facilities.

    Dealer Response

    Thank you for your time and feedback. We are pleased to hear that your service was quick! We look forward to serving your automotive needs in the ...


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    Great customer service, very speedy repair. Lovely facilities.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your time and feedback. We are pleased to hear that your service was quick! We look forward to serving your automotive needs in the future. Regards, Flatirons Imports


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  • Alternator

    Josh strong was super helpful and went above and beyond....gave me a loaner car, so I wasn't stranded.....great service like always!!!!

    Dealer Response

    Diane, thank you for your very kind review! We are so happy to hear that our exceptional customer service has put us above the rest! Regards, Flat...


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    Josh strong was super helpful and went above and beyond....gave me a loaner car, so I wasn't stranded.....great service like always!!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Diane, thank you for your very kind review! We are so happy to hear that our exceptional customer service has put us above the rest! Regards, Flatirons Imports


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  • Flatirons Subaru

    Maggie Grewe bent over backward to get me the least expensive price for the repair of my car. She told me about the "Buy 3 oil changes and get th...

    Dealer Response

    Thank you, Jean! We're so pleased to hear that Maggie was so helpful and accommodating, and worked to make sure that your service visit was as has...


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    Maggie Grewe bent over backward to get me the least expensive price for the repair of my car. She told me about the "Buy 3 oil changes and get the 4th for free" deal, gave me a senior discount, and I had a coupon. so the overall price was quite reasonable for the amount of work they did. Maggie even came out to my car and released the emergency brake for me. She was genuine, very friendly, and most helpful. She is an exemplary employee.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Jean! We're so pleased to hear that Maggie was so helpful and accommodating, and worked to make sure that your service visit was as hassle-free and cost effective as possible. It's wonderful to know that she made sure all of your needs and expectations were met, and that you felt confident in the work that was done on your car. We appreciate your business and hope to work with you again in the future. Regards, Flatirons Acura and Subaru


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