Reviews

Average Ratings

4.5
628 lifetime reviews. Includes reviews of Fletcher Jones Honda from DealerRater.com
  • Great Customer Service

    We bought our FIRST CAR from Fletcher Jones Honda.Our Sales representative was Travis. He really helped us to figure out the best suitable option ...


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    We bought our FIRST CAR from Fletcher Jones Honda.Our Sales representative was Travis. He really helped us to figure out the best suitable option for us. We bought a used Honda Civic 2012. Travis helped us in test drive of several cars. He also quoted a best price for us. As it was our first car, Travis helped us beyond his duties. We live in Deerfield. So Travis came to pick up us at Union Station in his own car & I must say his car was so coool (it was Audi):) .Our overall experience with the car is so good so far. Thank you Travis and also thanks to Bill.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Extremely pleased with service
    November 18, 2017

    Went in for what I thought was a routine tire pressure problem. Left with an education about tire sensors and, albeit costly, a feeling of comfor...


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    Went in for what I thought was a routine tire pressure problem. Left with an education about tire sensors and, albeit costly, a feeling of comfort and confidence that the work was completed competently. Accolades especially to service manager Joel, who afforded personal assistance in resolving the issue. Joel was both attentive and highly professional in walking me through the process, which included the immediate location of a part elsewhere in the city and securing round-trip shuttle service between the dealership and my home. Appreciation also to others at the dealership - first class treatment from everyone, including the initial person receiving my car and the shuttle driver. Only problem: not pleased with the cramped quarters as compared with those across the street on Clark. Thanks, as always, for top-notch service at Fletchers!

    Does recommend this dealer
    Came in for service or repair

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  • 25,000 Mile Service
    November 16, 2017

    Service was on-time and at the estimated cost for A123 service - oil change, tire rotation, transmission fluid replacement, and multi-point check....


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    Service was on-time and at the estimated cost for A123 service - oil change, tire rotation, transmission fluid replacement, and multi-point check. No additional items were found or offered and they even found a coupon that applied.

    Does recommend this dealer
    Came in for service or repair

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  • Oil change every 3k miles
    November 11, 2017

    Hi Friday's snowing day and gotta have my oil change down Called them and setup a schedule same day I arrive just as I have scheduled ( 1:15pm)...

    Fletcher Jones Honda

    Dear Manny, I attempted to contact you and was able to leave you a voicemail with my contact information. I noticed you provided us a four star r...


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    Hi Friday's snowing day and gotta have my oil change down Called them and setup a schedule same day I arrive just as I have scheduled ( 1:15pm)the lady that took the car info wasn't very pleasant looks like she had a bad day however she did her job , I requested for a shuttle since I was having lunch with my friend in the loop , and was told 25 min wait time because drivers were behind schedule with bad traffic So I'm heading out to take bus and there was shuttle outside just waiting for rides ( I told the driver to take me if posible , he agrees but needs to go inside to confirm the ride , comes back and then here we go we chat and I told the driver I was told 25 min wait) he didn't say much about that) Then I never received a call for pickup around 3:30 I head back to the dealer and yes they have it ready just waiting for my payment , it was a cold day so i just chat with one of your associates ( while waiting for my car to be pulled out) Reina was very more polite and friendly compared to the one that took care my car I wish you had more people like Reína she is a great asset to your company , I don't do reviews but I gotta do this one! Extend my thanks to Reina

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Honda

    Dear Manny, I attempted to contact you and was able to leave you a voicemail with my contact information. I noticed you provided us a four star rating, and would love your insight as to how we could provide you a five star visit. Please contact me directly at 312-628-4411 Best, Christina Gorsline Guest Care Representative


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  • Great Service Department
    November 9, 2017

    Emir was a fantastic service advisor. He left me know what absolutely needed to be done so that my holiday travels will be safe. The car was ready...


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    Emir was a fantastic service advisor. He left me know what absolutely needed to be done so that my holiday travels will be safe. The car was ready when promised.

    Does recommend this dealer
    Came in for service or repair

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  • Talking about my service on today
    November 8, 2017

    I enjoy the enter action I had with the young and knowledgeable people at service center. I had very good experience . fast pleasant short waiting


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    I enjoy the enter action I had with the young and knowledgeable people at service center. I had very good experience . fast pleasant short waiting

    Does recommend this dealer
    Came in for service or repair

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  • Prompt and friendly service
    November 7, 2017

    Received prompt and friendly service for getting my car's oil changed. Only way experience could have been better would have been to receive "cre...


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    Received prompt and friendly service for getting my car's oil changed. Only way experience could have been better would have been to receive "credit" for a pre-paid oil change I had purchased for my previous Honda but had been unable to use because I traded it in on my new Honda.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service Department
    October 27, 2017

    Great service, work done well and on time. I can't speak to price because I didn't do price comparisons about service. I go to this facility bec...

    Fletcher Jones Honda

    Hi, Thank you for your valuable feedback. I want to assure you that we offer very competitive pricing on our genuine Honda Parts and also have M...


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    Great service, work done well and on time. I can't speak to price because I didn't do price comparisons about service. I go to this facility because it is closest to where I live.

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Honda

    Hi, Thank you for your valuable feedback. I want to assure you that we offer very competitive pricing on our genuine Honda Parts and also have Master Certified Technicians available to provide you the best service and knowledge for your vehicle. The brand standard recommends that genuine parts be used during repairs as they are designed for compatibility and will only maintain the performance and longevity of you vehicle. If I can be any assistance please feel free to contact me at 312-628-4411. Kind regards, Christina Gorsline Guest Care Representative


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  • Excellent experience for an out of state customer
    October 23, 2017

    I want to start by thanking Fletcher Jones Honda for the great experience I had buying a certified used Honda from them. I flew in on a Saturday a...

    Fletcher Jones Honda

    Hi H8zgray, Congratulations on your Certified Pre-Owned Honda! Thank you for providing your stellar feedback! We are pleased to hear that Darrian...


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    I want to start by thanking Fletcher Jones Honda for the great experience I had buying a certified used Honda from them. I flew in on a Saturday and my sales associate Darrian met me at the Airport and drove me to the dealership where I purchased the car I came for. Darrian was professional, friendly, knowledgeable, and was a great representation of the dealership, management should praise this young man. The car was ready to go and was well represented by the information provided by the website. All in all very satisfied and would recommend this dealership to anyone.

    Does recommend this dealer
    Fletcher Jones Honda

    Hi H8zgray, Congratulations on your Certified Pre-Owned Honda! Thank you for providing your stellar feedback! We are pleased to hear that Darrian went above and beyond and made sure to provided you excellent service every step of the way. We strive to provide the world-class guests experience, therefore it¿¿¿s nice to hear that our team is delivering. We are happy to have earned your recommendations. We look forward to assisting you in the future. If any questions arise, please contact us. We wish you many miles of enjoyment with your new Honda! Drew Lipold General Manager


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  • Satisfied
    October 20, 2017

    So happy that I was a refer to these dealership . I'm very satisfied with their customer service, I had a few problems with my car I want to I d...

    Fletcher Jones Honda

    Hi Besashero, Thank you for leaving your feedback! We are pleased to hear that Emir was able to provide you the Fletcher Jones Difference. We lov...


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    So happy that I was a refer to these dealership . I'm very satisfied with their customer service, I had a few problems with my car I want to I different dealer to take a care the problem. They couldn't find anything with that. So far I'm very happy the car starts perfectly no worries and the Other issues so far they're good .

    Does recommend this dealer
    Came in for service or repair
    Fletcher Jones Honda

    Hi Besashero, Thank you for leaving your feedback! We are pleased to hear that Emir was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining the high standards that we practice. If any questions arise, please don't hesitate to contact us at any time! Drew Lipold General Manager


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