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Reviews

Average Ratings

4.9
182 lifetime reviews.
  • Great service

    The person very kind and professional help me repair my car and let me loan a new car to my work place. I fill very comfortable for this service.


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    The person very kind and professional help me repair my car and let me loan a new car to my work place. I fill very comfortable for this service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!

    Alan was cordial, knowledgeable and professional! They were very busy that day, but everyone there, especially Alan made sure to acknowledge my pr...

    Dealer Response

    Xuan, thank you for reviewing your service experience! We aim to provide exceptional service for our guests and I'm proud that this was received d...


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    Alan was cordial, knowledgeable and professional! They were very busy that day, but everyone there, especially Alan made sure to acknowledge my presence and apologize for the wait. Always with a smile on their face. Very pleased!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Xuan, thank you for reviewing your service experience! We aim to provide exceptional service for our guests and I'm proud that this was received during your time spent with us. I'm glad you found Alan knowledgeable, cordial and friendly. If there is anything more that we can do please come back and see us again. Respectfully, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Great service and quality support

    The customer service was excellent. I purchase another car from this dealership when it time for another vehicle. I would recommend this dealershi...

    Dealer Response

    Thank you for the kind words, Benjamin! We couldn't be happier that you had a wonderful car buying experience here at our dealership! Congratulati...


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    The customer service was excellent. I purchase another car from this dealership when it time for another vehicle. I would recommend this dealership to anyone looking for a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words, Benjamin! We couldn't be happier that you had a wonderful car buying experience here at our dealership! Congratulations on your purchase. Please come back and see us again in the future with anything else you might need. Take care! Best, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Oil Change

    Josh in the service department is the reason I continue to go back to this dealership! He is reliable and honest.

    Dealer Response

    Thank you for the fabulous review, Kieth! It is great to know that Josh's excellent customer service has earned your continued patronage. Please f...


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    Josh in the service department is the reason I continue to go back to this dealership! He is reliable and honest.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the fabulous review, Kieth! It is great to know that Josh's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Excellent Survey

    Service was excellent. Clear communication and clear customer care. My service rep, Alan, has been above bar. Answering several of my phone calls ...

    Dealer Response

    Hello Ryan and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Alan was ther...


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    Service was excellent. Clear communication and clear customer care. My service rep, Alan, has been above bar. Answering several of my phone calls and questions after my service was completed. He is the man.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Ryan and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Alan was there to provide you with such exceptional service! Thank you again and we always look forward to working with you again in the future! Best, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Great service department

    I love the service department at Thomas Acura! Everyone is always very helpful and I'm always able to bring my car in same day; which is very conv...

    Dealer Response

    Thank you for leaving us this great review, Telah. I'm very happy to hear that we could be so helpful during your recent visit with us. We appreci...


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    I love the service department at Thomas Acura! Everyone is always very helpful and I'm always able to bring my car in same day; which is very convienent for someone like me with a busy schedule. Thanks again Allen :)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for leaving us this great review, Telah. I'm very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Kind regards, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Thomas Acura Full Detail and Cleaning Experience

    I would have to say the service on my car and the customer service was top-notch. The full detail was well priced and totally worth it and the ci...

    Dealer Response

    Alexander, thank you for the awesome feedback! Alan is an excellent service consultant and I appreciate all he does for us! I'm very happy to hear...


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    I would have to say the service on my car and the customer service was top-notch. The full detail was well priced and totally worth it and the cigarette smell removal worked beautifully. The best part was the customer service provided by the service consultant Alan Sze. He was really easy to talk to and was very up front about what exactly was happening for my service. Almost made me want to buy a new car and if anyone I knew wes looking to get an Acura I would definitely recommend this dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alexander, thank you for the awesome feedback! Alan is an excellent service consultant and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Kind regards, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Great service

    Service was quick and efficient. Staff was nice and friendly. I have absolutely no complain. I am happy with the services

    Dealer Response

    Thank you for taking the time to share your thoughts with us, Jamie. We are dedicated to our customers and it is important we do everything in our...


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    Service was quick and efficient. Staff was nice and friendly. I have absolutely no complain. I am happy with the services

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your thoughts with us, Jamie. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! I'll be sure to pass along this great feedback and we look forward to seeing you again! Best, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Great service, comfortable lounge

    1. the clean comfortable lounge to wait 2. free shuttle to places nearby 3. Alan is friendly and always ready to help

    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable ...


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    1. the clean comfortable lounge to wait 2. free shuttle to places nearby 3. Alan is friendly and always ready to help

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We really appreciate this feedback and I'll be certain to share your compliments to Allan. Best, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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  • Dedicated Staff, Great Service

    Service staff was very responsive, and pursued my vehicle concerns, which were difficult to isolate. They managed to figure out the root cause, r...

    Dealer Response

    Thank you so much for your review, Enrique! We really appreciate your business and are so happy that our service team could provide great service ...


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    Service staff was very responsive, and pursued my vehicle concerns, which were difficult to isolate. They managed to figure out the root cause, recommend and then take appropriate corrective action.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review, Enrique! We really appreciate your business and are so happy that our service team could provide great service to you and your vehicle. We look forward to serving you again! Best, Steve Gordon | General Manager | sgordon@thomasacura.com | 626.995.1602


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