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Hagerstown Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (307 reviews)
2015 state dealer award
View 4 awards
2015 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (307 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hagerstown Ford from DealerRater.

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Mechanic

Hagerstown Ford was amazing! The dealership had exactly what I was looking for. The facility was clean and neat. I feel like I paid a fair price for my truck. The staff was exceptional especially Brandon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Adam, we're happy you found our staff to be so supportive during your experience here at Hagerstown Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

kelly@shadeequipment.com

I had contacted Chuck Wade in reference to finding us a quality used car for our business and he found one within two days. We could not be happier with the service we received and the quality of the car purchased. The ease of the whole transaction was great. Very pleased when the need to purchase another vehicle we will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kelly, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great Transaction

Purchased used 2020 F250. I had a specific price point and the negotiations were easy for all. I?m happy and the used vehicle only had 2400 miles on it. Like new.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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dubrosnik@myactv.net

Service was performed promptly and ford personnel were professional.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Richard

Recall work done within a week of notification. Dropped off vehicle at 8am and was ready by 11.30 the same day. People were very friendly and still professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Hagerstown Ford. If there is anything else we can do to assist you, please let us know! Take care!

Unsatisfied in Hagerstown, Maryland

Unable to receive service when appointment was set 2 weeks in advance. Car was not washed or vacuumed as promised. Although it was delivered as promised. Original problem still exists but not as loud as before.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Ford F250

Buying this truck from Hagerstown Ford and the sales person Mike Reid was a breeze. Could not have had a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Richard, your comments keep us motivated and working hard for all our guests! We hope you continue to choose Hagerstown Ford for all your vehicle needs! Take care!

Happy customer

Excellent. My salesman was a pleasure to work with. He was very patient with teaching me all of the computerized electronic items on the vehicle. I will certainly come back in the future and send folks his way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Patrick, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Hagerstown Ford for all your vehicle needs! Take care!

New vehicle

Second time purchasing a vehicle from Hagerstown Ford. Great people to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Paul Garvin

Very Pleasant sales lady and very informed, Explained everything in detail, Answered all my questions and got all responses that I needed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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