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Used 866-508-9928 Email Dealer
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Reviews

Average Ratings

4.5
Average based on 50 reviews.
  • Hagerstown Honda Uber Pleasing Experience

    How many times have I ever had an 'uber' pleasing car buying experience? Before my experience recently with Hagerstown Honda/Kia, never! This time...


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    How many times have I ever had an 'uber' pleasing car buying experience? Before my experience recently with Hagerstown Honda/Kia, never! This time it was crazy good! It started over the phone with a super and dynamic Sales Associate, Aaron Schroyer. I had a two page list of approved franchisee dealers from which to choose from to use my bank loan. Fortunately, Hagerstown Honda/Kia was at the top of the list. I went no further. I told him what I wanted to spend and what I wanted. There was no Tom foolery. When I got to the dealership, it was as he PROMISED. The dealership was professional and an A++++ experience. I know,...right??? Well, this was a great start to the new year. Thank you Aaron Schroyer and Hagerstown Honda/Kia for a smooth, professional, and uber-pleasing experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Had the right car for the right deal, pleasantly

    Chad Black was helpful, personable, and thorough. He made sure I had a complete test drive, and he did let me know that warranty and extras in th...


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    Chad Black was helpful, personable, and thorough. He made sure I had a complete test drive, and he did let me know that warranty and extras in that regard were not part of his area of sales, so I was not surprised when the pros and cons of aftermarket insurance were offered. The business office did help me with a reasonable compromise financially considering my retired situation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Waste of time!

    They post cars on their website, they look great, and sound great......then you drive there to check them out, and they say, "Oh, you're a MD resi...


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    They post cars on their website, they look great, and sound great......then you drive there to check them out, and they say, "Oh, you're a MD resident? Sorry, this car/these cars are for 'out of state' sale only. Not for sale to MD residents." So they are trying to sell cars they know or believe won't pass a MD state inspection. They will sell it to you to take to another state where they don't have to provide an inspection certificate prior to sale, then when it fails, it's your problem!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Experience

    Overall the experience was a 4/5. Chad Black was my sales representative; he was great to work with from being informative about his product to h...


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    Overall the experience was a 4/5. Chad Black was my sales representative; he was great to work with from being informative about his product to his easy going manner (not pushy like you might get at another dealer). The only issue I had was that it would be nice to know the full cost of the vehicle potentially from the start. I found out at the closing of the deal with the finance person that you pay for the warranty separately from the car so the price of the car actually is higher than you think for it is not part of the ticket price. This is not the dealer's fault but rather I think a company issue. Might be more beneficial to the customer to provide the various warranty options prior to advising client of the final car purchase cost. Those that work in the repair center have been great to work with in making my appointment for an oil change and having my luggage rack put on my vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    What makes Hagerstown KIA, Service department, JR always makes me feel like I'm the only customer he has. Works with my schedule for oil changes a...


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    What makes Hagerstown KIA, Service department, JR always makes me feel like I'm the only customer he has. Works with my schedule for oil changes and all other services

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Suspicious Salesman

    Our salesman, Greg Tyler, was great. Very helpful, honest, and knowledgeable. However, while he was away from his desk (and we were still sittin...


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    Our salesman, Greg Tyler, was great. Very helpful, honest, and knowledgeable. However, while he was away from his desk (and we were still sitting there) another salesman came over and was obviously looking at the computer screen. He pretended like he was on the phone, but was obviously looking at the screen. It made us very uncomfortable, knowing we had just given the salesman our most personal information and wondering if it was there on the screen for him to see. After the entire transaction was completed, the same salesman stood near my husband and was trying to read the paperwork in his hand. This made us uncomforable a second time. Just before we got into the car to drive away, my husband spoke to our salesman, Greg, about the 2 situations. Greg explained that the other guy was just checking to see if Greg had stolen a sale from him. If this is true, then I feel safe on one hand, but it does make me wonder about the trust issue at this dealership. Why are salespeople sneaking behind each other's backs? As good as the actual buying experience was, these two incidences will most likely keep us from shopping there again.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Service department

    I bought a 2013 Kia Forte on 5/16/16, I really like my car and everyone was so nice, thank you Hagerstown Kia, Johni Jordan


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    I bought a 2013 Kia Forte on 5/16/16, I really like my car and everyone was so nice, thank you Hagerstown Kia, Johni Jordan

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • BEST CAR BUYING EXPERIENCE EVER

    Chad Black was our sales person,I must admit i hate going to buy a new car and was dreading the thought of spending a long day of haggling , But n...


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    Chad Black was our sales person,I must admit i hate going to buy a new car and was dreading the thought of spending a long day of haggling , But now after this buying experience ,Well it was awesome i got the car i wanted at the price i wanted,we sat around laughing and sharing photos while waiting for the paper work to get done,Bottom line the best,Thanks to all that joined in.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Sales Rep. Alan and Jeff Sales Manager, God Bless

    Started Honda CR V inquiry on phone with Jeff, Sales Manager, being in quality customer service all my life I was extremely pleased, making sure t...


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    Started Honda CR V inquiry on phone with Jeff, Sales Manager, being in quality customer service all my life I was extremely pleased, making sure to visit the show room on a day and time he was working was a must for my husband and I because I was so impressed, immediately upon entering the dealership, we were greeted and offered assistance by Alan, Sales Rep. He introduced us to Jeff who was standing next to me with hand outstretched and stated my name and shook my hand, OUTSTANDING!!! Jeff then turned us back over to Alan and again COMPLETE, QUALITY, CUSTOMER SERVICE! Spent way to much time concentrating on finding the vehicle we wanted, relying on their kindness and generosity to only have our expectations plummet, we should have found out what amount we would get for our trade and how the dealership was going to handle the figures when it comes down to business. Thank you Alan for all of the time you spent with us, Sincerely, and Genuinely Grateful

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Hagerstown Kia is very friendly and helpful.

    Chad Black was our sales consultant and he helped us with buying our car. We bought our first Kia from him because he is so helpful and answered a...


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    Chad Black was our sales consultant and he helped us with buying our car. We bought our first Kia from him because he is so helpful and answered all our questions.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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