I bought my first car from Fairly's 5 years ago. It was everything I wanted and was my first "Adult" purchase when graduating from college. They made ...the whole car buying experience go very smoothly and made me feel comfortable with a new experience. Since I had such a great experience buying my 1st car, when it was time to trade it in, I knew there was no question where I would go. They didn't have the car I wanted but within 24 hours Kolby was able to find exactly what I wanted in another state. Since it would be a week or so for it to be shipped here, we completed all of the paperwork beforehand. After Butch test drove my car that I was trading in, he decided it wouldn't be safe for me to keep driving it in the snow and ice so they but me in an AWD car until mine arrived. Everyone at Fairly's goes above and beyond what any other place does and make you feel like you belong. Whenever they put you in a car it is always nice and toasty in the winter. They make you feel like your business matters. I will never buy a car anywhere else. They should really change their name to Extremely Reliable Bob's because all of their cars are top-notch! Thank You Kolby, Butch, Richard and all of the others that made my dream come true!
Great experience! So happy with my vehicle. Mark was so great to work with. I'll definitely recommend you to anyone looking for a car and I'll definit...ely be back if I am in need of another vehicle. Thank you all so much!
I appreciated the experience - The car was everything they promised and the salesman was very helpful.
Generally, I would rather have my teeth cleaned than go through the process to purchase a car. However, I can honestly say I enjoyed my time at Fairly... Reliable Bob's. Our salesman, Mark Surles, listened to what we wanted and quickly helped us locate the two best matches on the lot. After test driving both, we were sold on the Honda CRV. Mark was incredibly down to earth and helped us negotiate a fair deal. At the end of the process I reminded him that I wanted heated seats. Since he had forgotten my earlier request, he said that the dealership would cover the cost of the upgrade. Both my husband and I were blown away at the concern for customer satisfaction and the great deal we received. When we need another vehicle, we will definitely call Mark and I couldn't recommend him more to anyone who wants a positive and fair used car buying experience. Thank you Mark!!!
Inquired about a vehicle. Left two messages online and never received a response
Hi Scott, I apologize that you have not recieved a response. This is not acceptable for you or for us. We make every effort to stay on top of our in...quiries, but for what ever reason yours didn't make it through and you were not followed up with. You can contact me directly at firstname.lastname@example.org and I would be happy to get back with you asap.
I have been a Fairly Reliable Bobs customer for over 20 years and I have never had a negative experience with them. I have never had an experience the...re even remotely similar to the previous rater's friend's stated visit. I am also a hardworking single Mom, however, I am an informed and capable hardworking single mom. I, like most people, do not buy cars I don't want, nor do I let someone (anyone) force me to sign contracts I don't want to sign. I don't purchase used cars without taking them to a mechanic, and I don't run to other people so they can write reputation-harming reviews based on heresay (no proof) about an honest business that is also a fabulous member of the community and has been for years. When I want to hire a lawyer or threaten to, I do it myself. I have an example of Fairly Reliable Bobs integrity and desire to do what's right, even if it costs them money. I bought a vehicle and an extended warranty from Fairly Reliable Bobs. When the vehicle needed a very expensive repair made necessary by a widespread and well known manufacturer defect in that year of vehicle, I took it to Fairly Reliable Bobs Service Department to use my extended warranty. The vehicle had just rolled over 32,000 miles (the manufacturer warranty had just expired). I was told that the Company carrying the extended warranty had gone out of business, but that they had convinced the manufacturer to cover part of the cost of the repair, and that Fairly Reliable Bobs would pay the remainder. This was not a repair that Fairly Reliable Bobs could do in-house, it had to be sent back to the dealer and was NOT cheap. I never asked them to cover the cost; they volunteered. I never even had to talk to the manufacturer. This type of service is unheard of in the business world today. This is just one example of why I only buy my vehicles from Fairly Reliable Bobs, and why I have such a hard time believing the story about them taking advantage of a hardworking single mom. The story does NOT mesh with the company I've done business with for more than 20 years and have learned to trust completely.
I have no idea what happened with the person who wrote the below review, but I am a single mom who has used Fairly Reliable Bob's for the last almost ...20 years for all of my purchases. The people who work for them have been there for many years, so, apparently the owner must treat them well. They are always friendly, helpful, and point me in a direction that works for me, even if I have a specific car in mind that I think will "work" for me; they see what I need and what will work, and have NEVER steered me wrong. They have been in business for over three decades. Yeah, sounds like a shyster and shady car lot to me! Whatever venom this person is spewing toward the dealer is obviously from a past experience, and they approached the whole experience with a poor attitude, and a lot of untruths about used car dealers and what signing a legal contract means. When something is agreed to, you sign your name to a binding agreement. READ THE PAPERS YOU SIGN BEFORE YOU SIGN THEM! Ignorance of a legal contract does not excuse you from having integrity and doing what you have agreed to do. There is no "buyer's remorse" allowed by Idaho law, when you purchase a used car. Outside of Guantanamo Bay, the amount of "coercion" you're talking about is ridiculous. Unlike the offended party, these guys have integrity and would never "force" something on anyone, unless they had already signed the paperwork, and then got "cold feet". Maybe the dealership asked someone who does not keep their word and promises to actually have some integrity and follow-through with their agreements. Good luck with the lawyer. This is an A+ company, and whatever lies are being passed along on this site are not truths. If you are lucky enough to find a lawyer who hasn't any respect for a legal agreement, then you have a long an fruitless (not to mention expensive) battle ahead of you. Keep up the good work UTTERLY Reliable Bob's. You guys ROCK!!
We have excellent credit, title to our car, and wanted to deal. They gave it one shot, not a very good offer (about 3400.00 above a real deal). They m...ust have really high overhead and can't make a deal. If you'll take what the dealer gives you try em....otherwise not.
I did not visit the dealership directly. I attempted to obtain information via e-mail. I sent 2 messages to them requesting a price for a specific veh...icle that they were advertising. They do not show prices for any vehicle they have offered on the net so the only option I could see was to ask them. So as I said, I sent two different messages to them and the did not respond with the information I requested. In fact that they did not answer my e-mails at all. I don't know what kind of game they are playing by not providing prices. Who is going to go all the way to the dealership without any idea at all if the vehicle is even in the ball park for what you are looking for. If they do not respond, they should not be listed by Cars.com in a search. They should just be filtered out. Who would want to buy a car from a business that acts this way???
Hello BKP52, I have reviewed all e-mails from Cars.com in and around the date since your response. All staff reports that our current inquiries have ...been followed up with. I apologize if there has been an oversight. Please e-mail me directly at email@example.com and I will be happy to follow up on whichever car(s) you have an interest in.