Reviews
Write a reviewOur experience, specifically with Michael was great.
Our experience, specifically with Michael was great. We mentioned to Michael on two occasions that we wanted to utilize our existing license by plate. Michael acknowledged our request. We also informed the individual that wrote up a contract. We were unhappy to receive a new plate at a cost of $306.69. This part of our experience we found to be very disingenuous and bad business practice.
Not sure what more you need from me.
We were lied to more than once and the cost of the
We were lied to more than once and the cost of the vehicle is way too high.
You guys deserve an academy award
Very good timed service, clean ,quiet and spacious
Very good timed service, clean ,quiet and spacious waiting area. While waiting can have some hot or cold beverages.
Thank you very much for the kind feedback, we appreciate your business and support.
Excellent service department.
Excellent service department. Service advisors are friendly and trustworthy. Work is done in a timely manner. I never have to wait more than two or three hours for service to be completed.
Thank you for the positive feedback, we appreciate your business.
Buyer Beware!
New buyer beware if you are trading in a vehicle. The sales part of the new car purchase and trade in went smoothly. However, it took Right Toyota almost 2 months to payoff the trade in, resulting in two months of late payments and a drop in my credit score of more than 100 points. The finance manager, Ryan Jenny wasn't able or willing to resolve the issue, he turned me over to accounting, I left four voicemails and never received a call back. My message left for General Sales Manager, Jamie Steinseifer was not returned, it wasn't until Matthew Winter a Customer Sales Manager stepped in that I finally had some answers. They clearly dropped the ball. It's been almost 3 months since the purchase of the new vehicle and I am still disputing the reports on my credit, to no fault of my own. Totally unacceptable!
Donna, we sincerely apologize for all the frustration and inconvenience resulting from the payoff of your trade vehicle. We hope the situation resolves quickly with the assistance I provided. Please contact me if you need any addition help resolving the situation. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
At 55 yrs old have bought a lot of cars through my life
At 55 yrs old have bought a lot of cars through my life this was the first time I didn't feel sick to my stomach during the process
Thank you very much for being our customer, we appreciate your kind feedback.
It’s very bad place to choice to buy a vehicle.
It’s very bad place to choice to buy a vehicle. I’m was trade my hone Ridglne 2023 on Agust 17 -2023 , today is end of the month 14 days already but they not make a check payment for me Honda Financial Account yet ! They try to get my Honda Care Protection when I requested for cancel. I
We deeply apologize for the frustrating experience you've had with us, and we appreciate your feedback. Your concerns are important to us, and we regret any inconvenience caused by the delay in processing your payment and the misunderstanding with your Honda Care Protection request. Your experience does not align with the level of service we aim to provide to our customers. We understand the importance of timely and transparent transactions during the vehicle trade-in process, and we're disappointed that we fell short in this instance. We want to address this situation and make things right. Please reach out to us directly so that we can assist you in resolving the issue with your payment and ensure that your concerns are addressed appropriately. Additionally, we apologize for any miscommunication regarding your Honda Care Protection cancellation request. We take your feedback seriously and will work to ensure that our communication is clear and transparent moving forward.
I ready like my vehicle, I like to buy Other kind for my family and I Wil Refer to my friends and family members.. if the your Dealer improves and take care my request and clear all financial not belong your dealer .
The last 2 service visits had 3 work-concerns that were
The last 2 service visits had 3 work-concerns that were not needed or required by a related work item. I was told that my account records didn't list the 3 items within the normal mileage driven. I save all my service documents and went through my copies for the last 100K miles. The spark plugs didn't need replacing (15K miles, $300.) Power steering flush done again (25K miles, $99.95.) Flush injectors, clean throttle body (10K miles, 199.95.)
We appreciate you sharing your feedback about your recent service visits with us. We apologize for any frustration or inconvenience caused by the concerns that were identified during those visits. Your experience is important to us, and we deeply regret any miscommunication or unnecessary work that was performed. We understand the value of accurate diagnosis and transparent communication when it comes to servicing your vehicle. We apologize for the discrepancies between your account records and the actual mileage driven. We should have provided a more thorough explanation of the reasons behind the recommended work, especially in relation to the specific mileage intervals. Your feedback highlights the areas where we need to improve our communication and transparency in the service process. We take your concerns seriously and will use them as an opportunity to enhance our processes and ensure that we provide accurate and necessary recommendations to our customers. If you have any specific concerns you would like us to address or if you would like further clarification on the work that was performed, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to serve you better in the future.
They are on top of their game.
They are on top of their game. They keep you informed from start to finish, so there are NO surprises.
Thank you for the positive feedback, we appreciate your business.
Service department always takes care of our vehicles in a
Service department always takes care of our vehicles in a timely manner, will continue to use the dealership for all vehicle repairs
Thank you for the positive feedback, we appreciate your business.