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They are your typical old school dealers that want to...
They are your typical old school dealers that want to play sales games. Don't pay their $5k market adjustment fee or overinflated prices. Don't play their come in person to talk "because over the phone is so much harder" games. Reminder: it is 2021, companies like Carvana and Vroom are around because their buyers now know they can cut your bad sales techniques out.
ZRunner, some of our New Toyota inventory may have an additional market adjustment due to the inventory shortage and increased costs associated with acquiring inventory during this difficult time. The best way to get the new Toyota you want is to come down in person, there's no disputing that. Carvanna and Vroom do not sell the new Toyota product, so we are sorry you were offended by our pricing and suggestion to visit us in person. https://www.bbb.org/us/az/tempe/profile/online-car-dealers/carvana-llc-1126-1000037076 Matt W. - CR Mgr. - Right Toyota
Just so you know, it's okay to say we are sorry for your experience with our poor customer service and poor business practice. Riverview Toyota didn't add a dime in market adjustment, Avendale Toyota was not doing it either. Clearly shows they know how to not take advantage of others. Coming down in person is your way of doing business. It makes zero sense to come sit in your store to discuss a vehicle that you do not have. We are in a zoom world now! Once again, Riverview goty business because they listened to my needs and took the time to find what I wanted - all over the phone. I only had to go to the store to sign the paperwork (which was my choice as I wanted to personally thank them for being so professional), as we could have done it online. It's 2021, wake up - your response clearly shows that my statement to you was correct. If you are looking to take advantage of others, you may be succeeding, it just won't be me and best of luck selling the vehicles. I wrote the response to the response only to call out your shady practices and alert others to dig into the numbers and don't let their shady get you.
Very Good for a high volume dealer. Professional Service...
Very Good for a high volume dealer. Professional Service Manager. I can’t give a 5 as My other car is a Lexus, Lexus service is a five.
Bumpy, thank you, we'll take it! Matt W. - CR Mgr. - Right Toyota
I was advised to put on brake pad. I took my car to a...
I was advised to put on brake pad. I took my car to a garage to verify the recommendations. I had 60 percent on front pads and 90 percent on back pads. There were other suggestions that made a sixty dollar oil change come to a nearly 200 dollar charge. I will not be back to your dealership.
Blankenship59, there are other metrics that can determine when brakes need to be replaced other than wear percentage. We do our best to only recommend services that are necessary for the safe operation of a customer's vehicle. We would prefer to error in the way of caution and mention an issue with brakes and absorb the criticism. Matt W. - CR Mgr. - Right Toyota
I would believe you if I didn't receive recommendations for upselling of unnecessary activities at every time I come in for service. I stick with the review I sent in. Joe
Blankenship59, we measured the front brakes on your 2014 Rav4 at 4mm which is much less than 60 percent in our opinion, and more accurate than a round estimation from the other shop. Our records show we advised you the front pads would need replacement soon, but did not make a recommendation for the rear as your review suggests. Additionally, your vehicle has approximately 45k miles and has never had the front brakes replaced at a dealer. Our recommendations on an eight year old vehicle such as brake pad, A/C service, fuel system flush, alignment adjustment, and dead battery replacement are all just suggested to ensure your vehicle operates reliably for your benefit, the choice is up to you.
You mechanic said he measured 4 mm on my front brakes. My other mechanic said he measured 7mm. I have had work done by this garage many times and always had good results. And, they never, never, tried to sell me on things I did not need. Joe
Nate was very helpful. Tiffany was very kind as well....
Nate was very helpful. Tiffany was very kind as well. Dealership was clean and comfortable.
Couture, we are pleased you found our staff kind and helpful, thank you for choosing Right Toyota. Matt W. - CR Mgr. Right Toyota
Couture, we are pleased you had a comfortable and pleasant experience with our staff, thank you for choosing Right Toyota. Matt W. - CR Mgr. - Right Toyota
Thank you. Only thing that could have been improved was forgetting to charge the electric car.
As always, my service agent, Daniel Vick, is 100+ per...
As always, my service agent, Daniel Vick, is 100+ per cent professional. And a very kind person. He always keeps me informed as to what each service appointment will entail. Your business in general always has a nice atmosphere about it - all of your employees are very nice to everyone (these are things I pay attention to wherever I go). Thanks for all you do.
Trizano, thank you for your comments about our staff and overall experience, we are pleased that you feel comfortable doing business with us and we look forward to having you back whenever you need us. Matt W. - CR Mgr. Right Toyota
Trizano, thank you for your kind comments about your experience with us, we do our best to provide customers with great experience and a pleasant atmosphere. Matt W. - CR Mgr. - Right Toyota
Bought my 2021 RAV4 Hybrid here. Fantastic Customer...
Bought my 2021 RAV4 Hybrid here. Fantastic Customer Service. Finance was so easy to work with. And now I come in and Service takes great care of my car. Wonderful combo! Triple Treat. Thank you all…
Elisaac1958, thank you for being a great customer, we appreciate your business and your feedback. Matt W. - CR Mgr. - Right Toyota
Professional, knowledgeable and helpful. They found what...
Professional, knowledgeable and helpful. They found what was wrong with my engine promptly, they contacted the warranty department, they replaced part and delivered my car in great shape. Advisor was MrPerry/ great job!
4mycar, we are pleased Darvin was able to efficiently solve the issue with your Toyota. Thank you for the feedback, we appreciate your business. Matt W. - CR Mgr. - Right Toyota
Right Toyota is my go to car service site because the...
Right Toyota is my go to car service site because the care for my car is excellent and employees such as Darvin Perry listen attentively to my concerns.
Patriciamullen, thank you for your feedback, we appreciate your business. Matt W. - CR Mgr. Right Toyota
Patricia, thank you for being a loyal service customer, thank you for choosing Right Toyota. Matt W. - CR Mgr. - Right Toyota
Right Toyota gave me a great deal on my car 2 years ago...
Right Toyota gave me a great deal on my car 2 years ago and my satisfaction with Right Toyota has continued through to the service department. Matt Rich, my service technician, is thorough, friendly and helpful. When I had an issue with a recall part, Matt went out of his way to find a solution…and he did. Right Toyota and Matt Rich have earned my respect…and my business. KW Chawla
Arizona10115, thank you for being a loyal sales and service customer. We appreciate your feedback about your experience with Matt, he is a great guy and one of our best service advisors. Thank you for choosing Right Toyota, we look forward to having you back when you are ready for your next Toyota or anything you may need from us. Matt W. - CR Mgr. - Right Toyota
Service is absolutely a pleasure at Right Toyota. Matt...
Service is absolutely a pleasure at Right Toyota. Matt Bocchi is top shelf and super professional. Love my Tundra.
intlsourcing, the pleasure is all ours, thank you for the positive feedback. Matt W. - CR Mgr. - Right Toyota