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Mercedes-Benz of Laguna Niguel / smart center of Laguna Niguel

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 9:00 PM
Service 7:00 AM - 7:00 AM

Mercedes-Benz of Laguna Niguel / smart center of Laguna Niguel Hours

Sales

Monday

8:00 AM - 9:00 PM

Tuesday

8:00 AM - 9:00 PM

Wednesday

8:00 AM - 9:00 PM

Thursday

8:00 AM - 9:00 PM

Friday

8:00 AM - 9:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 AM

Wednesday

7:00 AM - 7:00 AM

Thursday

7:00 AM - 7:00 AM

Friday

7:00 AM - 7:00 AM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2000

At Mercedes-Benz of Laguna Niguel, we put our guests first, because we believe the experience of buying a Mercedes-Benz

...

should be as exceptional as driving one. As you are welcomed into our world-class dealership, every guest is invited to explore 22 acres filled with one of the largest inventories in all Southern California. Every guest is provided exceptional perks, including complimentary car washes, zero-wait service and access to over 200 Mercedes-Benz loaner vehicles. And most importantly, every guest is treated like family.

"Five Star Service at One Star Drive."

Service

Wheel Balance

$109.95 and up*

Tire Rotation

$49.95 and up*

Check Engine Light Diagnosis

$188 and up*

Wheel Alignment (RWD)

$149.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1237 lifetime reviews. Includes reviews of Mercedes-Benz of Laguna Niguel / smart center of Laguna Niguel from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    January 3, 2020

    I question the ethics and business practices of this "prestige" Mercedes dealership. After working out a deal via email, I drove almost 2 hours to this... dealership. I was greeted by Cory with "this car was leased to another person and was returned to us due to fraud." This person took possession of the car for several days and racked up 300+ miles. I couldn't figure out how many days exactly because Cory and Jane (sales manager) couldn't get their stories straight with anything. No where in the emails or telephone conversation did Cory say this was a used car. He waited until I came to the dealership thinking I didn't want to leave empty handed. I also don't appreciate the aggressive attitude from Cory when I expressed my concern regarding the used vehicle. He proceeded to say this was my fault for not asking the right questions. And the guilt trip about all the time it took you to get these numbers. You're a salesman and this is your job. Extremely unprofessional and not what I expect from a luxury brand. Not to mention the filthy condition the car was in when I got to the dealership. They didn't bother to clean it when they confiscated it from the fraudster. I will never do business with this dealer and will spread the word about the integrity of this dealership and salesman.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cory McCombs

    Internet Fleet Sales Manager

    (4.8) 19 reviews

  • 1.0 out of 5
    December 29, 2019

    I bought c300 April 2019 from this dealership the car start generating loud noise. I compared the noise level with my friends same model and it was 10dB... higher, The apple car play keep losing connections with my iphone popping up message that it needs to be taken it to dealership to upgrade the firmware. one front tire picked up couple of nails and kept loosing the air. Now wait and listen what happened when I took the car to this dealership: 1- they said (first without telling me that the tire is nailed and then I insist they showed me one nail in the tire) that I need to pay 700-800 dollars to replace both front tiers (I took it to another dealership they said that there are actually two nails and they are not touching the side walls and repairable and they fixed it at no cost). 2- This dealership told me that the apple car play is fine and that they could not duplicate the issue. the new dealership found a loose connection at the front USB port and fixed it at no cost. 3- This dealership said they don't see any problem with noise in the cabin coming from front tires.This new dealership did balance the tires and the noise reduced significantly. This was my experience . horrible and time consuming, they tried to confuse me for a little of money they lost their credibility all in my first ever visit their service department.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, I am sorry you feel we attempted to mislead you during your recent visit. Due to safety concerns with patched tires our dealer does not offer ...this service and suggests replacing them. We understand this is not agreeable to some clients and that other shops may offer it but we are very honest and upfront with our inability to patch tires and mentioned it during your drop-off process. Since we suggested replacing your front tires we would not have offered to balance them to reduce the noise on a tire with nails in the tread. I am sorry this fell short of your expectations but your safety is our top priority and we stand by the suggestion to replace your tires. Kind Regards, Matt Moskal Master Certified Service Manager Mercedes Benz of Laguna Niguel 949-347-4814 mmoskal@mblaguna.com

  • November 2, 2017

    If you are looking for a new car but don't think a Classy Mercedes is in your budget ? Well think again.....Go to Mercedes-Benz of Laguna Niguel and ask... for Tim Rhine. Tell him I highly recommended him and want the same experience he gave me and my wife. He is very knowledgeable, kind, caring, understanding and most of all works his butt off to get you the best deal possible. No pressure, no up sell and no stress. He will give you water, coffee or hot chocolate for your kids. Great touch! Mercedes North America should use this dealership as a roll model for future locations. Thanks again for your service and help. You have a customer for life the next time we need a new car. Regards, Claus Family

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 24, 2019

    Love being treated like VIP's when we visit this dealership -- we know many of the employees and it's nice to be addressed by our names -- that is why... we keep coming back--purchasing our last 6 vehicles from them!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kosta Spektor

    Sales Representative

    (5.0) 74 reviews

    Ho Yi

    New Car Sales

    (5.0) 41 reviews

    Ali Hashemi

    New Car Sales Manager

    (4.2) 29 reviews

  • 5.0 out of 5
    December 12, 2019

    My wife and I had a great experience leasing my wife's car from Mercedes-Benz of Laguna Niguel and specially Steve Turner. He found us the perfect car... at an excellent price.We drove from Beverly Hill to pickup our car. He made us feel welcomed and made the process easy and stayed with us until we took our car out of the. I highly recommend Steve and Mercedes-Benz of Laguna Niguele.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Stephen Turner

    Sales Representative

    (5.0) 21 reviews

    Mike Ball

    New Vehicle Sales Manager

    (4.9) 36 reviews

  • 5.0 out of 5
    December 12, 2019

    My experience with Kosta Spector and the entire MB Laguna Niguel team was first rate from the moment I phoned to set an appointment to the time I drove... off the lot in my beautiful certified pre-owned Cardinal Red GLE 350 4Matic. I phoned and visited several other dealerships, and the level of customer service ranged from uncomfortable to outright deplorable -- in fact, I was compelled to walk out of a Toyota dealership mid-deal. In the end, though, I'm grateful for that experience because it led me to an SUV I love and a dealership that has won my loyalty as a customer.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kosta Spektor

    Sales Representative

    (5.0) 74 reviews

  • 5.0 out of 5
    December 12, 2019

    My experience with Kosta Spector and the entire MB Laguna Niguel team was first rate from the moment I phoned to set an appointment to the time I drove... off the lot in my beautiful certified pre-owned Cardinal Red GLE 350 4Matic. I phoned and visited several other dealerships, and the level of customer service ranged from uncomfortable to outright deplorable -- in fact, I was compelled to walk out of a Toyota dealership mid-deal. In the end, though, I'm grateful for that experience because it led me to an SUV I love and a dealership that has won my loyalty as a customer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kosta Spektor

    Sales Representative

    (5.0) 74 reviews

    MBLN CustomerService

    CustomerService

    (4.5) 13 reviews

  • 5.0 out of 5
    December 4, 2019

    It's a pleasure to deal with Patrick, he listen to our needs and came out with the perfect car for us, I rarely write reviews but after the treatment that... we got from Patrick, I had to do it and thank him

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Happy Customer,We appreciate the time you took to review your five star experience here at MBLN with Patrick. We are pleased to hear that you l...eft with a car suited to your needs. Sounds like you were in good hands with Patrick!! Enjoy your new ride!! Best, Kim Durham Client Care Specialist 949.347.3938

  • 5.0 out of 5
    December 2, 2019

    I appreciated the professional and friendly approach regarding my numerous question related tom my acquisition. I didn't felt pressured like other car... dealers unfortunately do. I am a recurring client of the Mercedes Benz of Laguna Niguel where I bought several cars in the past years.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Duke Maltin

    Sales Representative

    (4.7) 31 reviews

  • 5.0 out of 5
    December 2, 2019

    Purchased a new car from Bernie Mendez from Mercedes Benz of Laguna Niguel. Bernie did an excellent job of securing the car with the options I desired.... He worked to establish a fair and competitive pricing . This is the second vehicle I purchased from Bernie. B

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Worked with:
    Bernie Mendez

    Internet Sales Manager

    (4.7) 128 reviews

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