Mercedes-Benz of Laguna Niguel / smart center of Laguna Niguel

New 877-221-5668 Dealer Website
Used 888-310-7609 Email Dealer
Service 866-618-1904

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Reviews

Average Ratings

4.9
Average based on 242 reviews.
  • Great experience

    Bernie Mendez is an awesome salesman and a patient guy who will do whatever it takes to get the car you want at a price you are happy with. An tru...

    Dealer Response

    JP, Thank you for sharing your feedback on your experience working with Bernie. If any questions arise, please don't hesitate to contact us. - Reb...


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    Bernie Mendez is an awesome salesman and a patient guy who will do whatever it takes to get the car you want at a price you are happy with. An true asset to Mercedes Benz.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    JP, Thank you for sharing your feedback on your experience working with Bernie. If any questions arise, please don't hesitate to contact us. - Rebecca Rice, Guest Experience Manager


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  • Upfront and honest

    Absolutely the best car buying experience you could have. It's such a pleasure to be able to work with a team that values (my) time and are great...

    Dealer Response

    Hi John, Thank you for taking the time to share your feedback on your experience working with Amir. I'm so pleased to hear that he took excellent ...


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    Absolutely the best car buying experience you could have. It's such a pleasure to be able to work with a team that values (my) time and are great communicators. Amir Zokaeieh is super professional and thorough in his work. Straight to the point....I won't buy from anywhere else as long as he's still at MB Niguel.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi John, Thank you for taking the time to share your feedback on your experience working with Amir. I'm so pleased to hear that he took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. - Rebecca Rice, Guest Relations Manager


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  • Great experience at MB Laguna Niguel

    Kosta Spektor attitude, friendliness was above and beyond our expectations. He helped us tremonedously and patiently to finalize our car selectio...


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    Kosta Spektor attitude, friendliness was above and beyond our expectations. He helped us tremonedously and patiently to finalize our car selection. By fR, it was the most pleasant experience in buying a car ever. He made sure the process was quick, easy and pleasant.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great experience

    Last weekend my husband and I visited LNMB to look at some models without the intention of purchasing a car that day. Needless to say, Mark Hansen...


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    Last weekend my husband and I visited LNMB to look at some models without the intention of purchasing a car that day. Needless to say, Mark Hansen, who was very helpful, informative and great, we left the dealership with a C250. The paperwork was handled by Stephen Lim who was nice and very efficient as well. It was a great experience overall.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome experience

    I worked with Chris who was awesome and understood that I wanted this to be as painless and easy as possible. No haggling to get to a price I was ...


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    I worked with Chris who was awesome and understood that I wanted this to be as painless and easy as possible. No haggling to get to a price I was looking for on my new lease. Shawn in finance was a pleasure to work with. Everything was so smooth and comfortable during the whole experience, both my husband and j were really amazed and the great customer service. I had previously visited another MB dealership and definately not receive the same level of customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Goes above and beyone for her clients!

    After working with our local MB Dealership and receiving horrible customer service, we reached out to MB of Laguna and worked with Joey and Ramsey...

    Dealer Response

    Thank you so very much for choosing to provide us the opportunity to earn your business. We appreciate you and hope to work with you again in the ...


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    After working with our local MB Dealership and receiving horrible customer service, we reached out to MB of Laguna and worked with Joey and Ramsey who were terrific! We drove well out of our way to work with representatives who made us feel special. Both individuals diligently worked with us, day after day, to find our first family car and make sure it was the right fit for us. They stayed very late to make sure that everything was taken care of. Overall, they went out of their way to make sure our needs were met and treated us as valued clients. We will always go back to MB of Laguna for its great customer service! Thank you, we truly appreciate you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so very much for choosing to provide us the opportunity to earn your business. We appreciate you and hope to work with you again in the future!


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  • Lease Review

    I have had 5 Mercedes. Ray Hashemi has been my sales representative for 4 of them. I cannot say enough about him. He is warm, helpful, sincere,...

    Dealer Response

    Your experience means a great deal to us and we are so appreciative of your review. Thank you for choosing us!


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    I have had 5 Mercedes. Ray Hashemi has been my sales representative for 4 of them. I cannot say enough about him. He is warm, helpful, sincere, hardworking, has a great memory and will work with you diligently nonstop until you get what you want. I will not ever leave him or work with another salesman. I absolutely tell everyone I know that they should work with Ray. He is a large part of the reason I do not go anywhere else. I do not think you will find anyone more qualified, knowledgeable or great to work with!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your experience means a great deal to us and we are so appreciative of your review. Thank you for choosing us!


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  • Good service LONG WAIT

    Worked with Bernie. Was a great guy. However had an appointment set and it took them over half an hour just to meet with us. Was able to worked...

    Dealer Response

    Thank you for your feedback, Shane and we do appreciate your patience. We hope to do business with you again in the future.


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    Worked with Bernie. Was a great guy. However had an appointment set and it took them over half an hour just to meet with us. Was able to worked towards the deal pretty easily. However there was also lots of waiting on this process. We were told 15 minute wait for finance and it took over an hour to get the process started. I would however buy a car from them again. Facilities were great and they did everything I could hope for. Just not happy about spending 6 hours at a dealership!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your feedback, Shane and we do appreciate your patience. We hope to do business with you again in the future.


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  • Mercedes-Benz of Laguna Niguel

    One of the best car buying experiences I've ever had. My salesperson Joey Stokes was not only very accommodating and knowledgeable of the product...

    Dealer Response

    Your experience matters to us greatly, Aldo! Thank you for choosing to do business with us!


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    One of the best car buying experiences I've ever had. My salesperson Joey Stokes was not only very accommodating and knowledgeable of the product but has amazing patience. I would highly recommend Joey and Mercedes-Benz of Laguna Niguel.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your experience matters to us greatly, Aldo! Thank you for choosing to do business with us!


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  • Great customer service

    We have been working with Ray through 3 consecutive Benz leases over years and he has always been a great partner, helping us with the best car an...

    Dealer Response

    Thank you so very much for continuing to choose us! We appreciate you and your business, Ali and Nazita!


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    We have been working with Ray through 3 consecutive Benz leases over years and he has always been a great partner, helping us with the best car and best deal and always surpassing our expectations..Thanks Ray!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so very much for continuing to choose us! We appreciate you and your business, Ali and Nazita!


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