Mercedes-Benz of Laguna Niguel

4.8
(1,480 reviews)
Visit Mercedes-Benz of Laguna Niguel
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–8:00pm
Tuesday 7:00am–6:00pm 9:00am–8:00pm
Wednesday 7:00am–6:00pm 9:00am–8:00pm
Thursday 7:00am–6:00pm 9:00am–8:00pm
Friday 7:00am–6:00pm 9:00am–8:00pm
Saturday Closed 9:00am–7:00pm
Sunday Closed 10:00am–7:00pm
New (877) 221-5668 (877) 221-5668
Used (888) 310-7609 (888) 310-7609
Service (949) 429-0432 (949) 429-0432

Reviews

4.8
(1,480 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Mercedes-Benz of Laguna Niguel from DealerRater.

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5.0

Excellent service, efficient in/out, clean and courteous....

Excellent service, efficient in/out, clean and courteous. Especially helpful with loaner transportation when the service scheduled had add-ons

Dealer response

Exactly what you want and need from your regular service! Come back any time for low-stress service. Thank you for the review, Ryan!

5.0

My Sprinter guy Jesse is awesome!Very helpful and cool!...

My Sprinter guy Jesse is awesome! Very helpful and cool! Sprinter service is vital for me and along with my C, E and S, I get great service from Jesse and Josh. Thanks….

Dealer response

Thank you for the review of our Sprinter services and staff, Dan! Jesse and Josh really know their stuff. We hope to see you again whenever your van needs service!

5.0

Extremely cordial and very patient with me. Very classy...

Extremely cordial and very patient with me. Very classy place with nice people to serve you.

Dealer response

Thank you for the kind words! We take pride in our classy approach to car-buying, so your review means a lot to us. Have a great day!

5.0

Clean, meets customer on time, does what they say , they...

Clean, meets customer on time, does what they say , they exceeded expectations, car was washed when I picked it up

Consumer response

T Th hank you

5.0

This is my 1st time at this dealership, I took in my GLE...

This is my 1st time at this dealership, I took in my GLE for a coolant problem. They replaced the coolant but I was surprised that they did a full inspection of my car and found what could’ve been a catastrophic issue with my brakes (missing caliper bolt). I don’t want to think of the “what if’s and what could’ve beens”, I’m just very glad and grateful that they actually stand by their motto of 5 star service even when I wasn’t expecting it. The staff treated me like I’m their #1 client and explained in detail what was going on with my car. Devin was very accommodating and helpful. I truly appreciate what they’ve done for me and my car.

Dealer response

We are very glad we caught that issue, Harry! Let us know if you run into anything else or would like us to inspect your vehicle. We are happy to help. Drive safe!

5.0

John was great 👍 👍👍👍👍👍👍👍👍helpful nice went the...

John was great 👍 👍👍👍👍👍👍👍👍helpful nice went the extra mile to help me in a problem

Dealer response

John always does great work. Thank you for the shoutout and review, Sue!

Consumer response

Great job

5.0

Excellent service, particularly pleased with Tarek Saba....

Excellent service, particularly pleased with Tarek Saba. Promised and delivered repair to my vehicle as promised in a timely and hassle-free manner. Pleasure to deal with.

Dealer response

Thank you for the kind words and 5-star service review, Hamid! Please let us know if you need anything else. See you next time!

5.0

Bernie Mendez was great as a sales rep. Very polite and...

Bernie Mendez was great as a sales rep. Very polite and friendly and efficiently closed our deal, prepped the new GLE and explained the operation of all the technology.

5.0

Great experience with a large variety of preowned cars ,...

Great experience with a large variety of preowned cars , I met Reza Etemad and was extremely helpful to the upmost level , very honest and didn't hesitate to help me and advice me with a great effort and smile , also all managers , they made my buying experience easy regardless any difficulty .

5.0

Service oriented dealership. All representatives were...

Service oriented dealership. All representatives were super cordial and worked with us to get the best possible deal. Great location and atmosphere Spacious clean and good coffee