New 888-580-7641 Dealer Website
Used 888-525-9516 Email Dealer
Service 877-817-0236

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

2.8
Average based on 13 reviews
  • Salesmenship

    I arrived at the dealership and made it through the entirety of 2 of the lots and one of the show floors without finding a single working salesmen...


    Show Full Review

    I arrived at the dealership and made it through the entirety of 2 of the lots and one of the show floors without finding a single working salesmen. When I went to the office they pulled the closest guy who was not even finished his training to help has apposed to actually dealing with it themselves. When they realized that that was not going to work they finally sent out someone more "experienced" who tried to sell the car for sticker price well over $1000 from the online price without even speaking of anything else to do with the car I was looking at.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • useless

    The whole service department should be replaced Found another dealer. Will nvr go back to these arrogant incompetent convicts


    Show Full Review

    The whole service department should be replaced Found another dealer. Will nvr go back to these arrogant incompetent convicts

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Service Department/Unnecessary Repairs

    This is about a new vehicle-not used-purchased from another dealership and serviced at Sherwood. Several mechanical problems and recall notices ha...


    Show Full Review

    This is about a new vehicle-not used-purchased from another dealership and serviced at Sherwood. Several mechanical problems and recall notices had us going in for repairs on a 2013 truck. We spent a lot of time going back and forth to the Service department. When we picked up the vehicle after the last recall repair for an airbag issue, the airbag light came on on the way home. We called immediately and were told to bring in the vehicle when we could. When we dropped the vehicle off the last time, we were told that the warranty was up so we had to pay the deductible (on our extended warranty) for the repairs. The repairs they claim we needed- a new airbag and sensor. In addition they wanted to charge us over $400 for spark plugs that they claimed needed to be replaced. We told them to stop and that we were picking up the vehicle. When I got there, I was told that they had done an oil change-which we did not ask for. Then they tried to prove that we needed the spark plugs. We took our vehicle to another dealership. The vehicle is a 2013-the spark plugs do not need to be replaced for another 35,000 miles and the diagnostic report shows that there is nothing wrong with the airbag.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Excellent customer service!

    Bought a Ford Focus last year. My salesman took great care of me and I feel as though I got the best price possible. Just had 4 tires put on and M...


    Show Full Review

    Bought a Ford Focus last year. My salesman took great care of me and I feel as though I got the best price possible. Just had 4 tires put on and Matt at Kia service got me a much lower price than Pep Boys. The tech I talked to seemed more educated than most. I will definitely be back!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Love/Hate relationship

    Let me start with the positive. I have bought 4 vehicles from Sherwood (3 new and 1 used). My last new purchase was a 2009 Dodge Journey. When we ...


    Show Full Review

    Let me start with the positive. I have bought 4 vehicles from Sherwood (3 new and 1 used). My last new purchase was a 2009 Dodge Journey. When we bought the vehicle, the experience was great as usual. I did not feel as if we were "suckered" by the deal. I felt as if we got the best price, our terms were agreed upon, and everything went smoothly. Good deal. However, recently my vehicle has had intermittent starting problems. After researching this online, I found around 1500 other Journey owners that are experiencing the same problem. When the car broke down on me the first time, I had it towed to the dealership. Of course, it started for them every time. They told me the only thing they could figure was an intermittent problem with my key. So, we bought a new key ($216). One week later the car wouldn't start again. Took it back to Sherwood. This time it needed flash updates (which should have been done before the $216 key). They said it was fixed. Wrong. Tonight (2 weeks later) I broke down again. Sherwood closes at 6pm. I broke down at 4:30. I called them immediately and asked if I had it towed there right away if they could hook it to the diagnostic computer right away before it decided to start again. I got a big fat NO. Reason: 2 of their techs were getting off at 5 and the guy that normally worked until 6 had a court appt. I am not happy. Moral of the story....sales dept is great but Lord help you if you need their incompetent service dept!

    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • the best

    I have been to alot of places in my time, but i find that Sherwood is the best. Where else can i go and get free oil changes and tire rotations? i...


    Show Full Review

    I have been to alot of places in my time, but i find that Sherwood is the best. Where else can i go and get free oil changes and tire rotations? i love the service dept. if they tell you something, it is gold. the sales dept was helpful in everything they told me. I will send all my family and friends to Sherwood for everything.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • GET IT IN WRITING!!!!

    Whatever they tell you today will not be honored tomorrow. Get it in writing and only use the service department if it is under warranty, they pro...


    Show Full Review

    Whatever they tell you today will not be honored tomorrow. Get it in writing and only use the service department if it is under warranty, they probably won't fix it but at least you only pay the deductible.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Lionel Stanley super salesman who goes the extra

    When shopping for a car I was extremely lucky to meet salesman Lionel Stanley who took the time to let me look at the cars I thought I wanted. Aft...


    Show Full Review

    When shopping for a car I was extremely lucky to meet salesman Lionel Stanley who took the time to let me look at the cars I thought I wanted. After not finding exactly what I wanted he started making recommendations. I am so thankful to him as he guilded me to the car that fits my needs and the car that I love. I was in awe of his knowledge and ability to answer all my questions. Lionel also took the time to explain the options and how they work. Sherwood of Salisbury is the best dealer in the area with an excellent team of associates. Thanks goes out to Darryl and Tony who along with Lionel made the experience the best I have ever had. I will recommend this dealership to each and everyone I come in contact with that's looking for a car. A+++++

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Terrible

    Terrible service! Had an engine light on so I brought in the vehicle. Was told that the light could possibly mean that it may need a new cylinde...


    Show Full Review

    Terrible service! Had an engine light on so I brought in the vehicle. Was told that the light could possibly mean that it may need a new cylinder but for now they turned off the light and was told to wait to see if the light returned. One hour later the light came back on so I called back once they opened for business. I explained the situation of what I was told and I was again told to bring it back in to have the light check. I ask about a replacement vehicle since it was still under warranty I was told that they usually do not supply a replacement vehicle. I had to call Chrysler to get an approval while mine was in the shop. Waiting area is also terrible. NO Customer service. Why buy a vehicle there to be treated like they don't care!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Very Deceiving!

    The ad says one thing and when you arrive, they say something totally different! The listed price is not what they are selling the car for. Upon a...


    Show Full Review

    The ad says one thing and when you arrive, they say something totally different! The listed price is not what they are selling the car for. Upon arriving, I couldnt even get a salesman who wanted to work. The salesman I made the appt with left work early even though we had an appt. The manager wasnt interested in selling a used vehicle. I drove an hour to this dealership and was very surprised at the lack of customer service.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

    Hide Full Review