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Reviews

Average Ratings

3.8
Average based on 10 reviews.
  • Low stress, fair pricing

    Yours was the second dealership I stopped by. The first one set it up for you. Scott Schmidt was very fair on the purchase and trade in prices. ...

    Dealer Response

    Thank you! We appreciate the feedback.


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    Yours was the second dealership I stopped by. The first one set it up for you. Scott Schmidt was very fair on the purchase and trade in prices. the pricing appeared very fair and transparent.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you! We appreciate the feedback.


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  • Unbelievable customer service

    I had to write this review because the customer service I recieved from Grant was easily the best customer service I've ever recieved while shoppi...

    Dealer Response

    Chris Thanks for the kind words about Grant! We certainly strive to help our customers with a quick and efficient process to buying their next ve...


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    I had to write this review because the customer service I recieved from Grant was easily the best customer service I've ever recieved while shopping for cars. I had bought a car from here in 2007 and decided to return. Grant went above and beyond what any business should expect out of an employee. Upon meeting Grant, he was exceptionally friendly and I could tell immediately he was a very true and honest person. During the test drive and financing, Grant seemed to have my needs and concerns above his own, and was very easy to talk to...... almost like he was a friend or family member. I didn't buy from mike albert this time because of a somewhat unexpected, completely unmatchable deal outside of Grant's control due to a special set of circumstances.....otherwise I would have definitely bought from him. In life we meet alot of different people for different reasons.....I felt very fortunate to have met Grant, because I think he is a great person, and Mike Albert should also feel very fortunate that they have someone like Grant representing their company.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chris Thanks for the kind words about Grant! We certainly strive to help our customers with a quick and efficient process to buying their next vehicle.


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  • sold units still on cars.com why??

    sent in for availability on an advertised unit and its sold, gone, cant have it, but its still listed........ DUH


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    sent in for availability on an advertised unit and its sold, gone, cant have it, but its still listed........ DUH

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    I got a 2012 Nissan Altima in the beginning of August. I was assisted by Craig and he was a very helpful salesman and very straightforward. He did...

    Dealer Response

    Thank you for the kind words on your experience! We strive to handle all facets of the buying process and to make it "hassle-free".


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    I got a 2012 Nissan Altima in the beginning of August. I was assisted by Craig and he was a very helpful salesman and very straightforward. He did everything in his power to make sure I walked away a happy customer. Even delivering me news my credit score was better then I expected. The entire sale went my way even the financing. I was even called back the next day for a better offer from my actual bank. I love my new car it has made life just a bit more worry free for me. It wasn't the exact car I came for because someone had bought it a few hours before I got there but I am just as pleased with my car. If you want a decent car and a great price come to Mike Albert.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words on your experience! We strive to handle all facets of the buying process and to make it "hassle-free".


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  • UNHAPPY

    Customer Service was the worst I've ever dealt with. Unreturned emails (still has been a month - and have not heard back). Spoke with another deal...

    Dealer Response

    Sorry you're unhappy with your purchase. Hope all works out for you.


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    Customer Service was the worst I've ever dealt with. Unreturned emails (still has been a month - and have not heard back). Spoke with another dealership in the area, and they reviewed the sale with me and said that this place did me no favors and really put me in a bad spot. I'm actively looking to trade it in with another dealer - willing to take a hit.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sorry you're unhappy with your purchase. Hope all works out for you.


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  • Great service

    I was in Cincy recently (I drove 1.5 hrs to look at a few cars) and was running a little late compared to their Saturday closing time of 5:00. I c...

    Dealer Response

    Thanks for coming up from Lexington and giving us the opportunity to earn your business. Grant is very helpful when it comes to his customers. He ...


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    I was in Cincy recently (I drove 1.5 hrs to look at a few cars) and was running a little late compared to their Saturday closing time of 5:00. I called ahead and asked if someone could stay a little late due to being from out of time. A gentleman by the name of Grant stayed and was very gracious and patient with me. He also found a phone charger in the office to charge my phone, which was very important bc I didn't know where my next stop was and needed the GPS on my phone. I didn't buy from them only bc my next stop was a heck of a deal from a private seller. Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for coming up from Lexington and giving us the opportunity to earn your business. Grant is very helpful when it comes to his customers. He has been here over 12 years. Thanks for the review. Sorry we didn't come to an agreement. Please remember us the next time around.


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  • Sold car out from underneath us = Bad Business

    I checked Mike Albert Direct because of their reputation for fair sales, but am highly disappointed. We emailed them via their online site Thursda...

    Dealer Response

    I'm sorry that your experience was disappointing. We always offer the opportunity to leave a deposit to hold a vehicle while our customers decide ...


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    I checked Mike Albert Direct because of their reputation for fair sales, but am highly disappointed. We emailed them via their online site Thursday evening and were happy with the prompt response we received from Scott the next morning at 9am. We went in that evening at 4:45pm to view the vehicle and it wasn't available, as an employee had taken it home.(dealer car) We made an appointment for the next day to see the car and were there from 11:30am-2pm, as we discussed the car, test drove it, and applied for financing via Mike Albert. After making all the arrangements, we told Scott we were going to go for lunch to sort over the deal and we would be back. (obviously to purchase the car) We came back an hour 1/2 later only for his greeting to be, "Did they share the bad news? The car has been sold." This was a complete waste of our time and extremely frustrating, as this car was sold underneath us and the car salesman didn't even have the courtesy to call us. This has put us in a bind, when we had all energy wrapped into this one car and disregarded other offers. He had ALL of our information from the times we had been in contact AND the credit application they took to buy the car, which we had already been approved for. Do you think we were serious buyers? His response and demeanor was very matter of fact. I will not refer business to this dealership ever again. They may have good prices, but their all about the bottom line. I want to do business with someone that has some integrity.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I'm sorry that your experience was disappointing. We always offer the opportunity to leave a deposit to hold a vehicle while our customers decide on whether to purchase or not. When a customer chooses not to--the vehicle is still available to be purchased.


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  • Needed a van quick

    Emailed trying to get info quickly to buy a van. We received a quick response overnight with the exact info needed.

    Dealer Response

    Glad we met your expectations on the timeliness of our response. Sorry we weren't able to come to an agreement on the van. Please remember us the ...


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    Emailed trying to get info quickly to buy a van. We received a quick response overnight with the exact info needed.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Glad we met your expectations on the timeliness of our response. Sorry we weren't able to come to an agreement on the van. Please remember us the next time around.


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  • Very Happy

    First of all I don't write reviews, but this place is an exception. My father and I drove all the way from Delaware to get a good deal on 2010 Ac...

    Dealer Response

    Thanks for coming all the way from Delaware to purchase your Acura TL. Craig has been helping our customers for over 3 years.


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    First of all I don't write reviews, but this place is an exception. My father and I drove all the way from Delaware to get a good deal on 2010 Acura TL. We didn't drive to OH only for the price, but because of the reputation and good reviews we saw on the website. We first wasted our time going to places in New York and dealing with shady people. The person to buy from here name is Craig. He is very nice and helpful. So ask for him! I'm very happy with my cay. It runs very well. I was very impressed by their customer service and their honesty.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for coming all the way from Delaware to purchase your Acura TL. Craig has been helping our customers for over 3 years.


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  • Painless, Fair, Fun, Fast

    With no haggling, we walked out of this dealer after less than two hours with a shiny used minivan at an excellent price! The process was fun for ...

    Dealer Response

    Thanks for the kind words! Mike has helped customers here for over 20 years.


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    With no haggling, we walked out of this dealer after less than two hours with a shiny used minivan at an excellent price! The process was fun for the whole family and the salesperson, Mike Hoefker, was straightforward, honest, and a breath of fresh air in the dark jungle of used car salespeople. If you are looking to get a great deal, eliminate the pricing games, and walk away feeling like you just made a friend, then this place is for you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the kind words! Mike has helped customers here for over 20 years.


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