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Reviews

Average Ratings

4.3
14 lifetime reviews.
  • VERY happy with our Altima!

    My husband and I were in the process of purchasing our first car together. We needed to trade in his old Toyota Camry for a trustworthy car for ou...


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    My husband and I were in the process of purchasing our first car together. We needed to trade in his old Toyota Camry for a trustworthy car for our daughter. Having visited many dealerships near us in Kentucky prior to this, we were extremely impressed by the service and quality of vehicles at this dealership. They are prior leases so there are a decent amount of miles on these cars, but they are well-maintained and cared for. The service and process of purchasing were phenomenal, based on our past experiences and input from other seasoned car purchasers we spoke with. Our salesman, Grant Turner, made us feel very at ease and was willing to work with us given our tight budget. I don't tend to trust any sales people, but he eased my nerves and made me feel very comfortable when paying upfront for our car. They were patient, and let us test drive as we pleased to be sure we had found a car we were comfortable with. They gave fair value for our trade in considering the work it needed. They were even troopers when entertaining our two year old for hours while we went through all of the logistics!! Overall, and over a month later, I still am very pleased with the decision to purchase from them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Good prices, rude salesmen

    Very good prices due to the nature of their sales. They purchase fleets of vehicles so they are able to offer really good prices. Be prepared for ...


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    Very good prices due to the nature of their sales. They purchase fleets of vehicles so they are able to offer really good prices. Be prepared for jerk salesmen though. They were all terrible to work with. We only bought the car because of the price, nothing they did to sell it to us. If you want a good price, don't mind being pushed around, then you have come to a good place.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?

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  • overall great seller

    Really good company! Bought two cars from them and never had a problem. Best prices around too! Just wish they had a wider assortment of cars.


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    Really good company! Bought two cars from them and never had a problem. Best prices around too! Just wish they had a wider assortment of cars.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service , great sales staff

    I am extremely satisfied and happy with the 2014 Dodge Journey I purchased yesterday. Daryl was very experienced and a pleasure to work with. I go...


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    I am extremely satisfied and happy with the 2014 Dodge Journey I purchased yesterday. Daryl was very experienced and a pleasure to work with. I got in & out in plenty of time to still make my tee time on the golf course. Thanks to Mike Albert's friendly & experienced team I have found the car I've been looking for for quite a while. I would highly recommended them if you're looking for quality vehicle and friendly folks to work with. Thanks guys for making my buying experience one I will remember and tell my friends about. Roger.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Low stress, fair pricing

    Yours was the second dealership I stopped by. The first one set it up for you. Scott Schmidt was very fair on the purchase and trade in prices. ...

    Dealer Response

    Thank you! We appreciate the feedback.


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    Yours was the second dealership I stopped by. The first one set it up for you. Scott Schmidt was very fair on the purchase and trade in prices. the pricing appeared very fair and transparent.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We appreciate the feedback.


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  • Unbelievable customer service

    I had to write this review because the customer service I recieved from Grant was easily the best customer service I've ever recieved while shoppi...

    Dealer Response

    Chris Thanks for the kind words about Grant! We certainly strive to help our customers with a quick and efficient process to buying their next ve...


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    I had to write this review because the customer service I recieved from Grant was easily the best customer service I've ever recieved while shopping for cars. I had bought a car from here in 2007 and decided to return. Grant went above and beyond what any business should expect out of an employee. Upon meeting Grant, he was exceptionally friendly and I could tell immediately he was a very true and honest person. During the test drive and financing, Grant seemed to have my needs and concerns above his own, and was very easy to talk to...... almost like he was a friend or family member. I didn't buy from mike albert this time because of a somewhat unexpected, completely unmatchable deal outside of Grant's control due to a special set of circumstances.....otherwise I would have definitely bought from him. In life we meet alot of different people for different reasons.....I felt very fortunate to have met Grant, because I think he is a great person, and Mike Albert should also feel very fortunate that they have someone like Grant representing their company.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris Thanks for the kind words about Grant! We certainly strive to help our customers with a quick and efficient process to buying their next vehicle.


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  • sold units still on cars.com why??

    sent in for availability on an advertised unit and its sold, gone, cant have it, but its still listed........ DUH


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    sent in for availability on an advertised unit and its sold, gone, cant have it, but its still listed........ DUH

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Experience

    I got a 2012 Nissan Altima in the beginning of August. I was assisted by Craig and he was a very helpful salesman and very straightforward. He did...

    Dealer Response

    Thank you for the kind words on your experience! We strive to handle all facets of the buying process and to make it "hassle-free".


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    I got a 2012 Nissan Altima in the beginning of August. I was assisted by Craig and he was a very helpful salesman and very straightforward. He did everything in his power to make sure I walked away a happy customer. Even delivering me news my credit score was better then I expected. The entire sale went my way even the financing. I was even called back the next day for a better offer from my actual bank. I love my new car it has made life just a bit more worry free for me. It wasn't the exact car I came for because someone had bought it a few hours before I got there but I am just as pleased with my car. If you want a decent car and a great price come to Mike Albert.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words on your experience! We strive to handle all facets of the buying process and to make it "hassle-free".


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  • UNHAPPY

    Customer Service was the worst I've ever dealt with. Unreturned emails (still has been a month - and have not heard back). Spoke with another deal...

    Dealer Response

    Sorry you're unhappy with your purchase. Hope all works out for you.


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    Customer Service was the worst I've ever dealt with. Unreturned emails (still has been a month - and have not heard back). Spoke with another dealership in the area, and they reviewed the sale with me and said that this place did me no favors and really put me in a bad spot. I'm actively looking to trade it in with another dealer - willing to take a hit.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Sorry you're unhappy with your purchase. Hope all works out for you.


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  • Great service

    I was in Cincy recently (I drove 1.5 hrs to look at a few cars) and was running a little late compared to their Saturday closing time of 5:00. I c...

    Dealer Response

    Thanks for coming up from Lexington and giving us the opportunity to earn your business. Grant is very helpful when it comes to his customers. He ...


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    I was in Cincy recently (I drove 1.5 hrs to look at a few cars) and was running a little late compared to their Saturday closing time of 5:00. I called ahead and asked if someone could stay a little late due to being from out of time. A gentleman by the name of Grant stayed and was very gracious and patient with me. He also found a phone charger in the office to charge my phone, which was very important bc I didn't know where my next stop was and needed the GPS on my phone. I didn't buy from them only bc my next stop was a heck of a deal from a private seller. Thanks guys!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for coming up from Lexington and giving us the opportunity to earn your business. Grant is very helpful when it comes to his customers. He has been here over 12 years. Thanks for the review. Sorry we didn't come to an agreement. Please remember us the next time around.


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