Excellent service! Jeffrey really understands the cars and the process.
Fast service, very good communication and just an overall great experience.
PURCHASING I have leased 4 cars from this dealership and each time I feel I was treated with respect and sincerity. My experience has always been one... of a valued customer. SERVICE & MAINTENANCE I cannot tell you how easy any and all service and maintenance appointments have been. They will always go out of their way to make sure I am completely happy and they meet my needs. Any issue, no matter how small, always gets taken care of at no expense to me. For example, my hood did not fully close at one point. They took care of it right away. Weeks after it was returned to me, I noticed that the emblem was slightly bent inward. It wasn't very noticeable but I mentioned it to my service advisor during a regular maintenance appointment and he took care of it. No questions asked. OTHER DEALERSHIPS I have visited another service location and they charged me for a quart of oil when the light came on. I verified that this service was free before I arrived with BMW (not the dealership) and informed them of it but they didn't budge. Alexander NEVER charges for any services that should be free. EXTRAS Free flatbed pick up for regular scheduled maintenance. And of course, a free loaner vehicle. I always get a loaner with unscheduled maintenance as well, albeit, not a BMW, but I always have transportation. RECOMMENDED PEOPLE Purchasing Alex Guyenne Manny Santos Service Jeffery Manarang Oscar Manzo Others have also been excellent but are no longer with them.
Service process was fast and easy. They called me to schedule an appointment. The flatbed arrived as scheduled with a loaner car for my use while my... car was being serviced, and arrived as scheduled to return my car. Alex was lovely and professional. Pleasure to have my car serviced.
Everyone is so attentive at Nick Alexander, I am about to order my fourth M car from them. I trust them and I look forward to visiting the Dealership ...to chat about BMW cars. It is always a great feeling to walk out of the door and feel that you got a great deal!!!
if you need service to your vehicle, you only want to see/look for jeffrey manarang-service advisor. he is honest, straight forward and he goes beyond... the expectation of the customer's needs.
Mr Jonathan Aragon was the one who helped me out to service my car. I was a walked in client and I never been to this dealer before but I called in to... check if they have a loaner car since I was planning to leave my car and come back but they don't have available loaner as per agent since it was the memorial holiday weekend and I went Tuesday morning, maybe some of the loaner cars were not been returned. I still dropped by since it was on the way and tried my luck. I was approached by accommodating team and led me to Jonathan, so I told Jonathan the situation and he made some calls and got me a loaner car!! He even told me what needs to be done with my car and run through all paper works and with less than 20 minutes I was happy and holding my vanilla latte on the way out =D I will recommend Nick Alexander Imports to all of my friends and look for Jonathan.
If you are shopping around for a BMW, please stop by and visit my friends at Nick Alexander BMW. Not only cause they have the best selection around, i...t's because you can't beat their great customer service there. Everyone there treats you like you're flying first class! So, when you are ready to take your car shopping experience to the next step, be sure to stop by Nick Alexander's BMW. Be sure to say hello to Manny Santos, Paul, Jeff, and Eddie. They will take care of you!
Great people in the service department. They truely car about my car. Will make this my home dealer
Jonathan who helped me out in the servic department has a great attitude and is super helpful. I could never go to a different BMW dealership b/c the ...entire team at Nick Alexander is so energetic and friendly. Excellent customer service!