City Auto Sales, LLC

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4.3
(285 reviews)
Visit City Auto Sales, LLC
Sales hours: 9:00pm to 6:00pm
View all hours
Sales
Monday 8:00am–7:00pm
Tuesday 8:00am–7:00pm
Wednesday 8:00am–7:00pm
Thursday 8:00am–7:00pm
Friday 8:00am–7:00pm
Saturday 9:00pm–6:00pm
Sunday Closed
(888) 373-3169 (888) 373-3169

Inventory

See all 553 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2017.
City Auto began as a wholesale business and as the retail demand for used cars grew in the Memphis market the wholesale brokers who were buying and selling at auction to bring inventory in for local dealerships began selling to the public - hence the tag line "Shop Where the Dealers Shop." By the 1990s the company was almost entirely focused on retail operations and growing its reach to individual consumers emphasizing the value proposition and savings of purchasing pre-owned rather than new. Today City Auto continues to offer customers quality value and service and ranks among the top three largest independent dealerships nationally.

Reviews

4.3
(285 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

City Auto in Memphis is the worst place to buy at

Horrible experience, salesman are dishonest, give you the run around and mislead you. My salesman was Michael White, the sales manager are Calvin, and AD. I purchased a car almost 3 weeks ago. Never drove it off the lot and was supposed to pick it up 2 days later and here it is almost 3 weeks and no vehicle. The first payment is due in 2 weeks and my insurance agent is not going to refund me for any coverage so even if city auto undoes my deal and refund me my down payment I'm still out of time, money, and days taken off work completing this deal and the even worse part is I came through the door with my own financing they didn't even have to get my approved. So be very leary of City Auto in Memphis and if they make up for this I will let the world know and if they don't I will definitely let you know.

5.0

Did this on line, my 1st time, was worried not able to

Did this on line, my 1st time, was worried not able to see and examine truck, but I'm 100% satisfied, City Auto were kind enough to deliver it to my home! Questions were answered, a true pro team. This was a very easy deal.

Dealer response

We appreciate you, bakyrdman! We are so pleased to hear that your online buying experience with City Auto was a 5-star success. Enjoy your vehicle. Thanks for your business!!

Consumer response

And again, THANK YOU!

1.0

Please do not purchase vehicle from City Auto!

Please do not purchase vehicle from City Auto! Purchased a used Mercedes and I should have known something was wrong from the beginning even after they changed my down payment from 1200 to 2000 after being told to get insurance on the vehicle. I have had the vehicle three weeks and it has been in the shop two of the three. Know I keep getting the round around and no one can give me an answer. This has been the worst car buying experience in my life.

Dealer response

Thanks for taking time to provide feedback, Madmomma. City Auto Sales, LLC has a longstanding reputation for transparency in working with customers. We regret if you were unclear in any way with regard to the terms of your vehicle purchase and encourage you to reach out to us directly. City Auto always appreciates the opportunity to resolve a customer concern.

1.0

NEVER BUY A CAR FROM CITY AUTO IN MEMPHIS ,TN ON E

City Auto knowingly sold me a LEMON! When I began experiencing issues with the cat after the 1st WEEKEND, they kept telling me that they couldn't find anything. They are not reputable from the people washing the cars to the people selling the cars and maintaining the cars, they are all shisters!!! My car had been sold twice in one month! The wreck that the car did experience wasn't even on the car fax report! DO NOT BUY FROM CITY AUTO!!!

Dealer response

Thank you for taking time to provide your feedback, Mildred. Customers can be assured that City Auto Sales, LLC strives to provide quality inventory. City Auto has a longstanding reputation for honesty and integrity and has been in business for more than 36 years. Anytime a customer brings a vehicle purchase issue to our attention, you can be certain the matter is treated with concern and fairness. Again, we appreciate you, and City Auto is pleased to have the opportunity to resolve the issue and retain your business.

5.0

Fast And Efficient

The entire process (from the time I walked on the car lot up to leaving was direct and fast). I was in and out in no time with the ride I wanted. Thanks City Auto!

Dealer response

We appreciate your great review of City Auto, Tim. Thanks for letting us know we helped you get in and out quickly. Glad you got the vehicle you wanted. Enjoy!

5.0

I had a very pleasant experience with the staff and the

I had a very pleasant experience with the staff and the level of services. I would highly recommend City Auto to anyone! Special thanks to Greg and Brian! I love my new ride!

Dealer response

Thanks for the compliment to our team members at City Auto. We want every customer to have a great experience, Heather. We appreciate your business!

5.0

Awesome Customer Service

The people were very polite and professional. They did everything they could to help me. The process was a little long but very appreciated. And I love my new car.

Dealer response

Glad we could deliver the great customer service that you expect at City Auto! We always work to make the process smooth and strive to be a prompt in the process as possible. Enjoy your purchase, LyDoushia!

5.0

Extremely Satisfied Customer

I am grateful for the experience that I had working with salesman Desmond Coleman and Sales Manager Calvin Logan. They were professional and thorough and ensured that my process was handled with excellence!

Dealer response

Thanks for letting us know we did a great job, S D. It is our goal at City Auto to provide excellence in every customer experience. Thanks again!

1.0

We tried to trade in 2 vehicles for 1 truck!

We tried to trade in 2 vehicles for 1 truck! Both vehicles are paid for title in hand, but they wanted the 2 vehicles AND an additional down payment! City Auto's lending network SUCKS!!! I under our credit isn't the best, but it's not the worst either! My husband has a stable well paying job and I'd even co-signfor him, still wasn't enough. This is the second time we've gone to them and there WILL NOT be a third! I don't care if they have the best cars in the city, find somewhere else, ANYWHERE else! Disappointed is an understatement!

Dealer response

Thank you for taking time to provide your feedback, PS Robinson. We're always focused on delivering excellent service and are concerned to learn that your experience was frustrating and disappointing. While City Auto has an extensive network of major banks and lenders, there are many variables that are considered in determining the financing terms of a loan. We're sorry that the terms you were offered did not match what you expected to qualify for given your specific borrowing needs. In the future, we hope you'll reconsider City Auto.

5.0

2nd go around with the same individual

Very down to earth individuals and helpful. I'm grateful. City Auto will work with you and, make it happen.. Thank you Mr Walls/City Auto Team

Dealer response

Thank you for taking time to rate the service you received at City Auto, Mr/Ms Saunders. We appreciate your business!

See all 285 reviews