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Reviews

Average Ratings

4.9
826 lifetime reviews. Includes reviews of Buerkle Acura from DealerRater.com
  • Comfortable

    I had been shopping between an Audi S4, BMW 335i, and Acura TL for over a year. Cars.com was a very big part of that search. I wanted a sedan with...


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    I had been shopping between an Audi S4, BMW 335i, and Acura TL for over a year. Cars.com was a very big part of that search. I wanted a sedan with a V6, a manual transmission, and AWD, so there are not many options out there. There is extremely limited inventory for these models with these options so back in February when a 2013 TL showed up at Buerkle, I jumped on it and quickly got into contact with Dennis Andrews. He showed me the car (which I already knew I liked) and informed me that due to a Takata recall (airbag) I could buy it but couldn't take possession until the recall is addressed. He did not have a definitive date of completion but estimated I could take possession by the end of May. I went ahead and signed a contract to purchase and secured it with a deposit. On a monthly basis, Dennis sent a hand-written postcard to my house thanking me for the business and updating me on the recall status. Last week, he called to inform me that the part was successfully replaced and the car was cleared for possession. I picked it up yesterday (May 18) and the folks at Buerkle were very professional and personable. They obviously go through the add-on stuff with warranties, protection, etc. but that is part of the game and I am sure a huge profit center for their business. What matters is that if you respectfully decline, they drop it and move on. I got what I wanted for a fair price, minimal negotiation necessary, and never once felt insulted or otherwise put off by the employees. Buerkle Acura is not as convenient geographically as some other dealerships in the area, but I intend to give them a chance to perform the servicing on my TL as well.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Genuine interest in my vehicle needs
    April 27, 2017

    I was in the market for a used car and was shopping around on the Buerkle Automotive website. I had a few vehicles in mind and was referred to Mar...


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    I was in the market for a used car and was shopping around on the Buerkle Automotive website. I had a few vehicles in mind and was referred to Mark S by another salesman at a different Buerkle location. I was able to meet with Mark at a time when it was convenient for me. He showed me the type of vehicles that I was interested and I was very pleased with the experience. Mark was very genuine and caring, and more than happy to give me my personal space so as to not feel pressured. I ended up purchasing a used vehicle from a different Buerkle dealership but was so pleased with my experience with Mark at Buerkle Acura that I wanted to share my experience for future customers.

    Does recommend this dealer

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  • Excellent customer service!!!
    April 26, 2017

    I received excellent service from when I arrived at the dealersship until I left the with my new car! Andy was very professional and attentive. Ch...


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    I received excellent service from when I arrived at the dealersship until I left the with my new car! Andy was very professional and attentive. Chris made the car buying process seamless and quick. This is one of the best dealerships I've ever worked with! Thank you so much Andy and Denny for your patience and working "with me" to make the deal! I'm truly a satified customer. :-)

    Does recommend this dealer

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  • Dennis Andrews goes above and beyond!
    April 25, 2017

    I cannot say enough about the exceptional service I received when buying my new car! Dennis was so fantastic to work with. This is my second vehic...


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    I cannot say enough about the exceptional service I received when buying my new car! Dennis was so fantastic to work with. This is my second vehicle we purchased from him and we will be lifetime customers. Beurkle Acura is our families number one place to buy vehicles. New our used we have always been so happy!

    Does recommend this dealer

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  • Lifelong Honda customer
    April 12, 2017

    I have been a fan of Honda / Acura products for years. One of the things we like is the way we are treated by Honda / Acura dealerships. Buerkle...


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    I have been a fan of Honda / Acura products for years. One of the things we like is the way we are treated by Honda / Acura dealerships. Buerkle was not exception. Graig and the Buerkle team were professional, helpful and efficient.

    Does recommend this dealer

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  • Exceptional Customer Service
    April 7, 2017

    Buerkle Acura is a customer friendly dealership and Tyler Koens was very friendly, knowledgeable, patient, and helpful in explaining all the feat...


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    Buerkle Acura is a customer friendly dealership and Tyler Koens was very friendly, knowledgeable, patient, and helpful in explaining all the features of my new car. I am very happy with my new RDX and I know that if I have any future questions or concerns Tyler will be there for me! Buerkle Acura is very client oriented compared to other car dealerships that I have worked with. I will definitely recommend Tyler and Buerkle Acura to my friends! Jeanne Prawer

    Does recommend this dealer

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  • Andy is great!
    April 4, 2017

    Great salesmen and super friendly. Fast and efficient. Overall, great experience. I am very happy with our purchase and price. We Love Buerkle Acu...


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    Great salesmen and super friendly. Fast and efficient. Overall, great experience. I am very happy with our purchase and price. We Love Buerkle Acura, our dealership for life.

    Does recommend this dealer

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  • Yes, I will tell my Friend
    April 4, 2017

    Andy is 👍Worker nice friend to help people's , I will tell my friend if they want New car just come to see Andy Phan


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    Andy is 👍Worker nice friend to help people's , I will tell my friend if they want New car just come to see Andy Phan

    Does recommend this dealer

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  • Great Customer Service
    April 2, 2017

    We found the perfect car that we had been searching for at Buerkle Acura. Andy Phan was a great and helpful salesperson. He made the whole car b...


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    We found the perfect car that we had been searching for at Buerkle Acura. Andy Phan was a great and helpful salesperson. He made the whole car buying experience stress free and fun. He is really a nice guy. He made sure that we were totally happy with our purchase. I would Highly recommend Andy to my friends and family.

    Does recommend this dealer

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  • Superb customer service
    March 29, 2017

    I bought the Acura MDX and love it. I worked with Tyler Koens who I cannot recommend enough. He was super knowledgeable and was able to answer all...


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    I bought the Acura MDX and love it. I worked with Tyler Koens who I cannot recommend enough. He was super knowledgeable and was able to answer all my questions. His customer service was superb and much appreciated. Tyler was so kind to let me make an appointment with him after I bought my vehicle to go over every tech question I had! I additionally had service completed by Terry Rehm. I had black rims put on. :) He was polite and personable and more importantly got my Acura in and out quickly and in the time promised! 5 stars and 2 thumbs up.

    Does recommend this dealer

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