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Covina Volkswagen

3.2
(549 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday 10:00am–6:00pm Closed
2015 state dealer award View 3 awards
2015 state dealer award 2013 state dealer award
2015 consumer dealer award
New (626) 699-3640 (626) 699-3640
Used (626) 608-6642 (626) 608-6642
Service (626) 699-5081 (626) 699-5081

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Reviews

3.2
(549 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Kevin!

Kevin! Thank you for your professionalism and customer service you have provided me and Mrs.  I have purchased number of cars over the years, but my recent Arteon purchase from Covina VW was most satisfying experience ever! Keep up the great work that you do for your organization, and I will be sure to recommend you and your team to anyone in the market for a new and used car purchase.  Once again, thank you for help with my Arteon! Great deal, friendly service, and professionalism! You guys rock!!! Michael

5.0

Kevin!

Kevin! Thank you for your professionalism and customer service you have provided me and Mrs.  I have purchased number of cars over the years, but my recent Arteon purchase from Covina VW was most satisfying experience ever! Keep up the great work that you do for your organization, and I will be sure to recommend you and your team to anyone in the market for a new and used car purchase.  Once again, thank you for help with my Arteon! Great deal, friendly service, and professionalism! You guys rock!!! Michael

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

I do not recommend

towed my beetle to the dealer, I was told minimum $750 to get it running, and possibly more. After $190 diagnostic, I towed it back home, unhooked the battery, it suns right away. Just shady business.

1.0

I do not recommend

towed my beetle to the dealer, I was told minimum $750 to get it running, and possibly more. After $190 diagnostic, I towed it back home, unhooked the battery, it suns right away. Just shady business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Detailed information regarding this disgraced dealer,

Detailed information regarding this disgraced dealer, Read in full I leased ID4 more than 15 days ago. While inspecting, I notice an empty bag. When asked if this bag was for the portable charger, the Sales manager asked the sales rep. The answer was, "This year's Model (Pro S) does not come with a portable charger, besides is very bad, better buy one on Amazon." The car window Sticker mentions the Portable Charger is included. Not a single reason why they cannot provide a charger. I sent Emails to General Sales Manager, Internet Director, and my sales rep. After a few emails and text messages, they promise to get one for me. Seventeen days pass, and nothing. I call their Parts Dept., and they mention that if I order before 2:00 pm, the charger will arrive the following day. Therefore is no excuse for the dealer not to send the charger for more than three weeks. On top of that, I specifically mention lease terms of 36 months. To my surprise, right at the signing, the financial manager said, " Oh wait, something is wrong" he trashed the papers and made new ones with 39 months. This dealer is a disgrace to honest families. Be aware, do not fall in love with any car in there; read and check everything. For sure, I will not deal with them anymore. More to come since we sale-back our 2019 Atlas and still no check, to be continued

1.0

Detailed information regarding this disgraced dealer,

Detailed information regarding this disgraced dealer, Read in full I leased ID4 more than 15 days ago. While inspecting, I notice an empty bag. When asked if this bag was for the portable charger, the Sales manager asked the sales rep. The answer was, "This year's Model (Pro S) does not come with a portable charger, besides is very bad, better buy one on Amazon." The car window Sticker mentions the Portable Charger is included. Not a single reason why they cannot provide a charger. I sent Emails to General Sales Manager, Internet Director, and my sales rep. After a few emails and text messages, they promise to get one for me. Seventeen days pass, and nothing. I call their Parts Dept., and they mention that if I order before 2:00 pm, the charger will arrive the following day. Therefore is no excuse for the dealer not to send the charger for more than three weeks. On top of that, I specifically mention lease terms of 36 months. To my surprise, right at the signing, the financial manager said, " Oh wait, something is wrong" he trashed the papers and made new ones with 39 months. This dealer is a disgrace to honest families. Be aware, do not fall in love with any car in there; read and check everything. For sure, I will not deal with them anymore. More to come since we sale-back our 2019 Atlas and still no check, to be continued

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

I am truly sorry this happened Luis. Please accept our apologies. I sent David with your charger and your check this morning. If you ever need anything please call me personally. Once again I am sorry my team let you down. Please feel free to reach out to me any time if you need further assistance. Greg Johnson General Sales Manager Covina VW

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1.0

Worst dealship I've ever bought a car from.

Worst dealship I've ever bought a car from. They don't stick by their word. They give you the run around, pass you from one employee to another with the hopes that you just stop calling them to hold them to their promises from when they were selling you on a car. They sell a "we are a family" vibe that is total xx. Unless they meant a TOXIC disfunctional family. I have a whole story with detailed information on why this is the worst dealership but they (VW and specifically Jesse, Nick, Corey etc.) are not worth the time.

1.0

Worst dealship I've ever bought a car from.

Worst dealship I've ever bought a car from. They don't stick by their word. They give you the run around, pass you from one employee to another with the hopes that you just stop calling them to hold them to their promises from when they were selling you on a car. They sell a "we are a family" vibe that is total xx. Unless they meant a TOXIC disfunctional family. I have a whole story with detailed information on why this is the worst dealership but they (VW and specifically Jesse, Nick, Corey etc.) are not worth the time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Worst Deadership, DO NOT BUY FROM THESE LIARS!

Worst dealship I've ever bought a car from. They don't stick by their word. They give you the run around, pass you from one employee to another with the hopes that you just stop calling them to hold them to their promises from when they were selling you on a car. They sell a "we are a family" vibe that is total BS. Unless they meant a TOXIC disfunctional family. I have a whole story with detailed information on why this is the worst dealership but they (VW and specifically Jesse, Nick, Corey etc.) are not worth the time.

1.0

Worst Deadership, DO NOT BUY FROM THESE LIARS!

Worst dealship I've ever bought a car from. They don't stick by their word. They give you the run around, pass you from one employee to another with the hopes that you just stop calling them to hold them to their promises from when they were selling you on a car. They sell a "we are a family" vibe that is total BS. Unless they meant a TOXIC disfunctional family. I have a whole story with detailed information on why this is the worst dealership but they (VW and specifically Jesse, Nick, Corey etc.) are not worth the time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Unprofessional and deceitful service dept.

Unprofessional and deceitful service dept. Still trying to get issues resolved on my 2022 Cross Sport with less than 5000 miles on it.

1.0

Unprofessional and deceitful service dept.

Unprofessional and deceitful service dept. Still trying to get issues resolved on my 2022 Cross Sport with less than 5000 miles on it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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4.0

TOP NOTCH SERVICE CENTER!!!

We bought our first VW here... have all of our WVs Serviced here... There is NO BETTER SERVICE DEPARTMENT IN THE WORLD as far as I’m concerned!!! They go ABOVE AND BEYOND to make sure that our cars are well maintained. They’ve even done things for FREE!!! My ONLY critique about our last visit was, they were out of “Post It Notes” (If you go there, you’ll find out what I mean by that!!!) They always have snacks, (donut holes!!!mmmm), Cold Waters in the fridge, Hot Cocoa/Coffee, clean amenities, comfy couches, recent magazines!!!

4.0

TOP NOTCH SERVICE CENTER!!!

We bought our first VW here... have all of our WVs Serviced here... There is NO BETTER SERVICE DEPARTMENT IN THE WORLD as far as I’m concerned!!! They go ABOVE AND BEYOND to make sure that our cars are well maintained. They’ve even done things for FREE!!! My ONLY critique about our last visit was, they were out of “Post It Notes” (If you go there, you’ll find out what I mean by that!!!) They always have snacks, (donut holes!!!mmmm), Cold Waters in the fridge, Hot Cocoa/Coffee, clean amenities, comfy couches, recent magazines!!!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Horrible experience

I had a 50,000 mile service for my 2012 Turbo Beetle. I asked for a complete safety check while the car was in for service. I made a point to ask that all belts hoses seals be checked. I was sent a video telling me my car was in excellent shape. A few weeks later my battery went out. Triple A was not able to replace the battery as it needed to be "reset" at a dealership. Back to Bozzani. I made an appointment and paid for the battery and installation. While waiting for my car I looked over my invoice. The mechanic had made some notes that concerned me. I walked up to Ruben Sandoval at the service desk and asked why there were items checked that were replaced three weeks earlier. Nothing major but I had just paid for wind shield wipers and new filters during the last service. His comment to me was "its a different mechanic" What??? He went on to say its nothing. and then took his pen and scribbled over the mechanics notes. What???? I then said how about the serpentine belt. Ruben (who had not looked at my car) told me it was nothing and just a different mechanic. What???? I told Ruben I wanted to talk to the mechanic. Once again Ruben told me it was nothing. What???? A wonderful young man came into the office. I voiced my concerns and he asked me if I wanted to see the belt in question, We walked to my car (with Ruben hot on our heels) and the mechanic pointed to the obviously worn out belt. Ruben tried to say it wasn't that bad. What????? The young mechanic held his ground and showed me the bits of rubber and the frayed area of concern. I could see it myself and I was shocked. I asked if it were safe for me to drive the car. He said no if the belt broke my engine would seize up. The repair was around $100 and took 15 minutes. This should have been noticed and fixed when I went in for the big service which by the way cost me $1,100). The battery that was in the car had not been installed properly and moved around because a bracket was not used. The mechanic pointed this out to me. Ruben Sandoval was dismissive of a woman client. His treatment of me at Bozanni Volkswagon needs to be reported to upper management. I need to take my car back and have a proper safety check done. I chose to have my repairs done at our local Volkswagon dealership . I hope someone reaches out to me and oversees the safety check of my car. Barbara Caplan

1.0

Horrible experience

I had a 50,000 mile service for my 2012 Turbo Beetle. I asked for a complete safety check while the car was in for service. I made a point to ask that all belts hoses seals be checked. I was sent a video telling me my car was in excellent shape. A few weeks later my battery went out. Triple A was not able to replace the battery as it needed to be "reset" at a dealership. Back to Bozzani. I made an appointment and paid for the battery and installation. While waiting for my car I looked over my invoice. The mechanic had made some notes that concerned me. I walked up to Ruben Sandoval at the service desk and asked why there were items checked that were replaced three weeks earlier. Nothing major but I had just paid for wind shield wipers and new filters during the last service. His comment to me was "its a different mechanic" What??? He went on to say its nothing. and then took his pen and scribbled over the mechanics notes. What???? I then said how about the serpentine belt. Ruben (who had not looked at my car) told me it was nothing and just a different mechanic. What???? I told Ruben I wanted to talk to the mechanic. Once again Ruben told me it was nothing. What???? A wonderful young man came into the office. I voiced my concerns and he asked me if I wanted to see the belt in question, We walked to my car (with Ruben hot on our heels) and the mechanic pointed to the obviously worn out belt. Ruben tried to say it wasn't that bad. What????? The young mechanic held his ground and showed me the bits of rubber and the frayed area of concern. I could see it myself and I was shocked. I asked if it were safe for me to drive the car. He said no if the belt broke my engine would seize up. The repair was around $100 and took 15 minutes. This should have been noticed and fixed when I went in for the big service which by the way cost me $1,100). The battery that was in the car had not been installed properly and moved around because a bracket was not used. The mechanic pointed this out to me. Ruben Sandoval was dismissive of a woman client. His treatment of me at Bozanni Volkswagon needs to be reported to upper management. I need to take my car back and have a proper safety check done. I chose to have my repairs done at our local Volkswagon dealership . I hope someone reaches out to me and oversees the safety check of my car. Barbara Caplan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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5.0

Superb customer service

Not your traditional abrasive sales tactics at this dealership. They were friendly and very helpful in finding me the right vehicle. I would highly recommend them. Thanks guys

5.0

Superb customer service

Not your traditional abrasive sales tactics at this dealership. They were friendly and very helpful in finding me the right vehicle. I would highly recommend them. Thanks guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Great service

I have had many VWs and I have always had service at Bozzani. Charles and Ruben , they are the coolest guys in the service industry. Honest, friendly and easy going, no pressure. What more can u ask for ? Car wash, repaired right the first time ? It's all there. I, myself am a Service Advisor and have been in the automotive industry well over 20 years. I'm always hoping they'll hire me one day. Bozzani is definitely a place I would like to work at. I leased my last VW from Derek . He made the process so easy...and again he wasn't pushy either. No pressure. The whole dealership operates so calm and smooth, how can I not wish I work with these guys. Buy or Service for your VW....Bozzani is the only place I'd go to.

5.0

Great service

I have had many VWs and I have always had service at Bozzani. Charles and Ruben , they are the coolest guys in the service industry. Honest, friendly and easy going, no pressure. What more can u ask for ? Car wash, repaired right the first time ? It's all there. I, myself am a Service Advisor and have been in the automotive industry well over 20 years. I'm always hoping they'll hire me one day. Bozzani is definitely a place I would like to work at. I leased my last VW from Derek . He made the process so easy...and again he wasn't pushy either. No pressure. The whole dealership operates so calm and smooth, how can I not wish I work with these guys. Buy or Service for your VW....Bozzani is the only place I'd go to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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