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Reviews

Average Ratings

4.9
92 lifetime reviews.
  • Awesome first luxury car buying experience!

    Working with Lexus of Louisville made our first luxury car buying experience a breeze! We first test drove the NX 200t with Bill who was very kno...


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    Working with Lexus of Louisville made our first luxury car buying experience a breeze! We first test drove the NX 200t with Bill who was very knowledgeable about Lexus and the vehicle we drove. He was very fun and easy to work through the entire process, from the start until we drove off in our gorgeous new car. We also had the pleasure of working with other members of the sales team (Matt, Eliot, Simon, and Adam) that went above and beyond to make sure we got the best deal and had a smooth experience from turning in our old BMW to purchasing a brand new Lexus. After purchasing the car and anxiously waiting to leave the dealership, we worked with Cheryl (technical expert) who did a technical run through of the entire vehicle and gave us great tips! We are so happy to be a part of the Lexus family with our 2017 NX 200t and are grateful to work with such a friendly, high class team at Lexus of Louisville. The service and experience we had was superb! Not to mention, the facility they have is beautiful as well! We can’t wait to be back in 2 years to buy our second Lexus from this team! - Angela and Ryan

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • John Dean is Awesome, Professional, & Trustworthy!

    John Dean, Lexus of Louisville, is my go to for all service repairs. He is professional, listens to my concerns, and is very responsive when I ph...


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    John Dean, Lexus of Louisville, is my go to for all service repairs. He is professional, listens to my concerns, and is very responsive when I phone for repairs in the Service Department. I believe John is an intricate part of Lexus of Louisville's Service Department Team and Success! Thank you, John! Carol Wesley

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Purchase 2006 Inifiniti

    I purchased a 2006 Infiniti M35X in January from Katie, some recall repairs needed to be completed. I pickup the car in March which I agreed to. I...


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    I purchased a 2006 Infiniti M35X in January from Katie, some recall repairs needed to be completed. I pickup the car in March which I agreed to. I looked for the owners manual which was available when I test drove the car. I ask for the manual from the dealer since Katie was no longer employed. I still haven't received the manual and service records from dealer.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lexus of Louisville

    Working with Lexus of Louisville made our first luxury car buying experience a breeze! We first test drove the NX 200t with Bill who was very kno...


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    Working with Lexus of Louisville made our first luxury car buying experience a breeze! We first test drove the NX 200t with Bill who was very knowledgeable about Lexus and the vehicle we drove. He was very fun and easy to work through the entire process, from the start until we drove off in our gorgeous new car. We also had the pleasure of working with other members of the sales team (Matt, Eliot, Simon, and Adam) that went above and beyond to make sure we got the best deal and had a smooth experience from turning in our old BMW to purchasing a brand new Lexus. After purchasing the car and anxiously waiting to leave the dealership, we worked with Cheryl (technical expert) who did a technical run through of the entire vehicle and gave us great tips! We are so happy to be a part of the Lexus family with our 2017 NX 200t and are grateful to work with such a friendly, high class team at Lexus of Louisville. The service and experience we had was superb! Not to mention, the facility they have is beautiful as well! We can’t wait to be back in 2 years to buy our second Lexus from this team! - Angela and Ryan

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Pleasant New Car Buying Experience

    I purchased a new 2016 Lexus ES 350 from Lexus of Louisville in October 2016. It was very pleasant to work with Lamont Coker (sales representativ...

    Dealer Response

    Steve, Thank you very much for your kind words. We all take great pride on making sure we deliver the very best of service and are extremely happy...


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    I purchased a new 2016 Lexus ES 350 from Lexus of Louisville in October 2016. It was very pleasant to work with Lamont Coker (sales representative) who I found to be courteous, professional and responsive in following up on a few items needing resolution. Kevin Green was very friendly and efficient in working through the paperwork requirements to complete the transaction. I also found the Vehicle Technical Specialist who explained the car's features to me to be very helpful in my gaining a working knowledge of a "highly sophisticated piece of machinery". Overall, I was very satisfied with the car buying process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Steve, Thank you very much for your kind words. We all take great pride on making sure we deliver the very best of service and are extremely happy to hear of your experience. Please let us know if we can be of any assistance and we all hope you enjoy many miles of smiles. Thank you for your support. Matt Henderson General Sales Manager Lexus of Louisville


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  • New Lexus Owner

    Bridget was great to work with in the car buying process. WHY? She listened to me and the needs I had and didn't push anything. Everyone at Lex...

    Dealer Response

    Dean, Thank you very much for your business and kind words regarding your experience. I will be sure to pass along your sentiments to Bridget and ...


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    Bridget was great to work with in the car buying process. WHY? She listened to me and the needs I had and didn't push anything. Everyone at Lexus of Louisville was helpful, knowledgeable and affable. Enjoyed my car buying experience there!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dean, Thank you very much for your business and kind words regarding your experience. I will be sure to pass along your sentiments to Bridget and all those involved. Thank you again and we look forward to future opportunities. Best Regards, Matt Henderson General Sales Manager Lexus of Louisville


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  • My First Lexus

    Bought a Used Lexus ES350 from Fritz and I am very pleased with the car. The car was priced competitively and Kevin the finance guy even worked wi...

    Dealer Response

    John, Thank you very much for your business. We are very lucky to have a Fritz, Kevin, and an overall great team here at Lexus of Louisville and I...


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    Bought a Used Lexus ES350 from Fritz and I am very pleased with the car. The car was priced competitively and Kevin the finance guy even worked with us to get us a better interest rate than what we were told initially. Once I test drove the car I knew I wanted it. Lexus just has a different feel that's incomparable to the other cars I've drove. I will be returning in a year or so for our second car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, Thank you very much for your business. We are very lucky to have a Fritz, Kevin, and an overall great team here at Lexus of Louisville and I will be sure to let the entire team know of your experience and kind words of encouragement. Thank you again and we look forward to your continued business. Sincerely, Matt Henderson General Sales Manager Lexus of Louisville


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  • Great experience!

    We leased 2 vehicles. The process was a little slow but we got 2 great cars for a great price!

    Dealer Response

    Thanks for your business, Vince. I apologize about the wait, but and very happy to hear you love your cars and very happy with the deal. Please ...


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    We leased 2 vehicles. The process was a little slow but we got 2 great cars for a great price!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your business, Vince. I apologize about the wait, but and very happy to hear you love your cars and very happy with the deal. Please let us know if we can be of any assistance. Thanks again, Matt Henderson General Sales Manager Lexus of Louisville


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  • Our first Lexus

    From the time we entered Lexus of Louisville, Maggie gave us her undivided attention. She is a good listener and zeroed in on what we were lookin...

    Dealer Response

    Hello. Thank you very much for your nice review of Maggie as we are very lucky to have her as a integral part of our team. We are very happy to...


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    From the time we entered Lexus of Louisville, Maggie gave us her undivided attention. She is a good listener and zeroed in on what we were looking for right away. We found her to be very courteous and knowledgeable, making our buying experience "comfortable." We purchased a 2017 RX350 Lexus and we already love it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello. Thank you very much for your nice review of Maggie as we are very lucky to have her as a integral part of our team. We are very happy to hear you are loving your 2017 RX! If you should need anything at all, please feel free to let us know. Thanks again, Matt Henderson General Sales Manager Lexus of Louisville


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  • Buyer

    Second Lexus from Bill. Went smoothly. If this car holds up like the last one then I'll be back to see Bill in the future. ...


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    Second Lexus from Bill. Went smoothly. If this car holds up like the last one then I'll be back to see Bill in the future. Vic DiOrio Jr.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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