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Reviews

Average Ratings

4.9
Average based on 82 reviews.
  • Only dealership purchase I've ever enjoyed

    Normally, I'd rather have a root canal than deal with a car dealer. But I found, if not the car of my dreams, the one that fit my needs at Lexus o...

    Dealer Response

    Thank you for taking the time to review our dealership. Bill is very efficient when it comes to helping customers find the vehicle that is right f...


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    Normally, I'd rather have a root canal than deal with a car dealer. But I found, if not the car of my dreams, the one that fit my needs at Lexus of Louisville.....a 2012 Jetta Sportwagen. This transaction turned out to be way less painful than dental work. It was quick and easy. Salesman Bill and sales manager Simon were both pros. I never even got a hint of something shady that I always feel at dealerships. I honestly feel like I got a good deal. I usually feel like I got suckered. BTW: Bill texted me that the car threw a code and said they would take it to a VW dealer to get fixed if I wished. (under powertrain warranty) To me that is stand up service. I don't buy a lot of cars...tend to drive till they fall apart, but would not hesitate to go back to this dealer. Highly recommend. Oh....props to the fellow who processed the paperwork, but I'm sorry I didn't catch his name. Very nice guy. This is not a car review, but I love it. Way better than I hoped. It was in near showroom shape. One tiny door ding....and that's it. Not another mark or scratch. So looks like they offer top shelf used vehicles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to review our dealership. Bill is very efficient when it comes to helping customers find the vehicle that is right for them, and Simon is a real asset to the Lexus of Louisville team! We look forward to assisting you further with your automotive needs. Sincerely, Mike Meyer VP/General Manager Lexus of Louisville


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  • Fabulous!

    My overall experience was absolutely FABULOUS! Bill Maetschke was awesome. He was very patient with me and made sure my questions were answered ...


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    My overall experience was absolutely FABULOUS! Bill Maetschke was awesome. He was very patient with me and made sure my questions were answered completely. Matt and Kevin were also amazing. I truly love Lexus vehicles and to add I simply love the customer service that I experienced at Lexus of Louisville from the beginning of selecting the car that was just right for me to the end of the purchasing process. Top of the line all the way around.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic to work with!

    Worked with them to find a used car and ended up buying one that exceeded my expectations. This is my first Lexus with the hope for a long relatio...


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    Worked with them to find a used car and ended up buying one that exceeded my expectations. This is my first Lexus with the hope for a long relationship

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic first car buying experience!

    Wow! I've heard horror stories of used car purchases and am so glad we found a friendly, trustworthy dealership to buy from. My wife and I bought ...


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    Wow! I've heard horror stories of used car purchases and am so glad we found a friendly, trustworthy dealership to buy from. My wife and I bought a used car from Bill Maetschke at Lexus of Louisville and experienced first-rate customer service through the entire process. We found a used car we liked online and decided to check it out. Instead of making us feel like we shouldn't bother the sales team with an inexpensive used car, we were welcomed and given the same service I expect someone buying a new Lexus would be given. Bill was patient and friendly as we drove the car around with our toddler in the back seat. When we decided we'd like to move forward on the vehicle, he worked with me to get to a price we both agreed on. We took the car on a long trip this past weekend and had a strange noise surface. When I asked the dealership about it, instead of being made to feel that it was my issue now, I was told to bring it in ASAP so they could take a look. They looked, are fixing it, and even gave us a loaner. If you're buying a car, new or used, give Lexus of Louisville a chance. The staff is friendly and the customer service is fantastic.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best inventory around!!

    Coming from out of state, the dealership is very easy to access, and the showroom itself is awesome! I could live upstairs in the lounge!! There's...


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    Coming from out of state, the dealership is very easy to access, and the showroom itself is awesome! I could live upstairs in the lounge!! There's everything you could want, from computer stations, flat screen TV, fireplace, full stocked refrigerator, freshly baked cookies, snacks of all kinds, coffee bar, comfortable seating, a window overlooking the service department, etc. The restrooms actually have REAL towels! Everyone we met was extremely friendly and made you feel so comfortable. The sales staff was very willing to work with us on our trade-in on a new vehicle, and we were so pleased with the large inventory of the model that we desired! Being an out-of-state transaction was not difficult at all; they made it all so smooth. They also stayed in constant contact both during and after the purchase. This dealership really goes above and beyond and we are so glad that we made the decision to give them our business. And we just love the new model!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Wonderful way to spend an afternoon..

    Chris Huett came alongside my husband and me as we were reviewing options for a pre-owned Lexus RX350. He was patient, answered all our questions,...


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    Chris Huett came alongside my husband and me as we were reviewing options for a pre-owned Lexus RX350. He was patient, answered all our questions, and was not pushy in any way. He made buying my long-awaited red car a great pleasure!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • GREAT EXPERIENCE

    WE WERE A FIRST TIME BUYER AT LEXUS OF LOUISVILLE.SHOPPED FOR A USED VEHICLE AND MY SALES ASSOCIATE FRITZ BAUER WENT THE EXTRA MILE TO FIND A GREA...


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    WE WERE A FIRST TIME BUYER AT LEXUS OF LOUISVILLE.SHOPPED FOR A USED VEHICLE AND MY SALES ASSOCIATE FRITZ BAUER WENT THE EXTRA MILE TO FIND A GREAT USED VEHICLE IN MY PRICE RANGE.AFTER SEVERAL CARS WERE BROUGHT TO MY ATTENTION HE FOUND THE RIGHT ONE.WITH THE PRICE BEING OK'D BY SIMON, WE MADE THE PURCHASE.THANKS FRITZ AND SIMON.WHEN WE WENT TO FINANCING WE WERE DEALT WITH BY ANOTHER PRO MR.KEVIN GREEN.A GREAT OVERALL CAR BUYING EXPERIENCE.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Best Dealership in Louisville!!!!!

    Maggie Goebel and Mark made the purchase of my used 2014 Corolla seamless. They were knowledgeable, helpful, and kind. The car buying experience a...


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    Maggie Goebel and Mark made the purchase of my used 2014 Corolla seamless. They were knowledgeable, helpful, and kind. The car buying experience almost felt luxurious! I can't say enough great things about the onsite manager, Simon Fields. He worked tirelessly to make sure that I was happy with my vehicle. Overall, the best car buying experience EVER. I highly recommend Lexus for a new or used car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Mary Pearl aka Lexus 350ES

    I recently purchased a Lexus 350ES at Lexus of Louisville from Chris Huett. I found Chris to be very knowledgeable, helpful and attentive. He did ...


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    I recently purchased a Lexus 350ES at Lexus of Louisville from Chris Huett. I found Chris to be very knowledgeable, helpful and attentive. He did not pressure me at anytime nor did he rush me into making a decision. He answered all my questions and made sure I was satisfied with all aspects of the car buying process.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome experience

    my wife and I both agreed that buying a vehicle from Lexus of Louisville was one of the best car buying experiences that we've ever had. Thank you...


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    my wife and I both agreed that buying a vehicle from Lexus of Louisville was one of the best car buying experiences that we've ever had. Thank you Chris Huett and the rest of the staff at Lexus of Louisville for making our trip wonderful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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