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Basketball is his favorite sport and he wishes he could still play!","emailTxt":"pleclair@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/e9fe9d07d73b.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":248057,"firstName":"Eric","lastName":"Stephens","titleText":"Sales Associate","shortBioText":"Golf & Crossfit!","emailTxt":"estephens@tonygroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/43017c5209fe.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1417392000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":307067,"firstName":"Paul","lastName":"Lancaster","titleText":"Sales Manager","shortBioText":"I enjoy playing golf, basketball and running. My favorite sports teams are the Buffalo Bills, Buffalo Sabres. 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I like to watch fight club, and play Ice Hockey. I am also a self proclaimed hamster-whisperer; ask me any question about hamsters and 9-times-out-of-10 I will know the answer!","emailTxt":"jkinoshita@tonygroup.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/39669cc3daf8.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"1293840000","industryStartDtUtc":"1167609600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":433296,"personPtyId":37371583,"firstName":"Jarem","lastName":"Abella","titleText":"Sales Associate","shortBioText":"I'm from the Philippines, I came to Hawaii when I was 12. 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Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 3:30 PM

Tony Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

6:30 AM - 6:00 PM

Tuesday

6:30 AM - 6:00 PM

Wednesday

6:30 AM - 6:00 PM

Thursday

6:30 AM - 6:00 PM

Friday

6:30 AM - 6:00 PM

Saturday

7:00 AM - 3:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2012

At Tony Volkswagen, we offer new Volkswagen cars in Hawaii, along with used cars in the Honolulu area by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Waipahu.

...



For years, our financial staff at Tony Volkswagen has offered expert advice for those seeking a great Hawaii Volkswagen car loan or lease. Our service doesn't stop there. Waipahu customers can come in and take advantage of our knowledgeable Volkswagen car repair technicians, a fully-stocked inventory of Volkswagen car parts in the Honolulu area and auto body repair shop .

"Experience the Difference"

Service

Oil, Filter Change

$39.95 and up*

Check Engine Light Diagnosis

$135

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
148 lifetime reviews. Includes reviews of Tony Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 7, 2019

    Jarem and Kevin assisted me with my new vehicle purchase. They were both personable and knowledgeable, and made me feel like family from the moment I... walked into the dealership. I spoke to Jarem on the phone before arriving at the dealership and informed him I did not want to haggle or hassle on a price point for the new vehicle purchase. By far this has been the best experience, and shortest duration of time spent in a dealership. The sales manager, Paul was very polite, efficient, and honest. He was fair on my trade-in value, and ensured I received all the VW rebates that were applicable to my purchase. Jarem, Kevin, and Paul all worked hard to expedite me in an effort to get me in and out of the dealership. Overall, very happy with my experience and recommend Team Jarem, Kevin, and Paul! Thanks guys!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha! Thank you so much for taking the time in sharing your experience. Our staff works hard to provide the best customer service, so I am happy to h...ear that reflected on your last visit and they found the vehicle perfect for you. If you have any questions our staff is just a phone call away. We appreciate you choosing Tony Volkswagen. Enjoy your new vehicle. We hope to see you at your first scheduled maintenance.


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 32 reviews

    Kevin Punzalan

    Sales Associate

    (4.6) 13 reviews

    Jarem Abella

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    January 3, 2019

    From the moment I walked in they listened very well and were relastic but not rude. We found something that I liked and they worked everything out and... I got it at the price point I was looking for. They didn't pressure me and didn't act like sharks like other dealerships on this island. Very pleased with my visit!

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    5.0 out of 5
    Friendliness
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha, thank you so much for taking the time in reviewing your visit. I am happy to hear our staff worked hard together to find the vehicle perfect fo...r you. If you have any further questions, we are just a phone call away. Enjoy your new vehicle. We hope to see you at your first service appointment.


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 32 reviews

    Kevin Punzalan

    Sales Associate

    (4.6) 13 reviews

  • August 31, 2016

    Helpful from the very first call back, up until I drove it off the lot!! The whole experience was pleasant and honest.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2018

    Really worked with me to get me what I wanted! Fast, honest friendly! compassionate about my needs and took time to understand my situation. Will return!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha! We appreciate you taking the time in leaving a positive 5 star review. I am happy to hear our staff took good care of you and got you the vehic...le you wanted. Thank you so much for choosing Tony Volkswagen. Enjoy your new vehicle.


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 32 reviews

    Kevin Punzalan

    Sales Associate

    (4.6) 13 reviews

  • 5.0 out of 5
    November 27, 2018

    Jon is the best salesman I have ever worked with when buying a vehicle. I have had good experiences at Tony in the past with both a Passat TDI wagon and... a Jetta TDI wagon. Fair, honest, no pressure, no back and forth. It was almost unbelievable. Jon explained the CPO warranty, road service, and features of the car in a clear and direct manner. I would definitely recommend Jon and will ask for him by name every time I come to Tony. Thank you Jon! You are truly a cut above.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha! Thank you so much for taking the time in leaving us a positive 5 star review. Jon is great and works hard to provide the best customer service.... I am pleased to hear Jon was helpful in finding the vehicle perfect for you. If you have any further questions, he is just a phone call away. We appreciate you choosing Tony Volkswagen. Enjoy your new vehicle.


    Worked with:
    Paul Leclair

    Sales Manager

    NOT RATED

    Paul Lancaster

    Sales Manager

    (4.6) 32 reviews

    Jon Nishimura

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    May 12, 2018

    Due to having a newborn, me and the wife wanted to not spend a whole day dealing with car salesmen and dealerships. We knew the car we wanted and how much... we were willing to pay. Paul and Kevin ensured they met our needs and didn't take up our whole day. They never made any false promises and went out of their way to ensure we got the best deal possible. Thank you Tony VW. We will be recommending you to as many people that will listen.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Leclair

    Sales Manager

    NOT RATED

    Paul Lancaster

    Sales Manager

    (4.6) 32 reviews

    Kevin Punzalan

    Sales Associate

    (4.6) 13 reviews

  • 5.0 out of 5
    May 3, 2018

    Me and my wife got there after 7pm, we just looked around. Then Eric asked what our budget and goal and walked us in his huge parking lot to find the right... one. He showed very good personality like patience and warm words to made us felt we found the right sales. We decided to buy the car after his working time, he and Paul and Joseph all stayed later to help us. We really appreciate their help. Eric is the best sales that I have seen at a dealership. I will recommend him to all my friends.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha, thank you so much for reviewing your visit with us. I am happy to hear Eric was able to help you find the perfect vehicle. He is great and work...s hard to provide the best service. Enjoy your new vehicle. Thank you for choosing us here at Tony Volkswagen.


    Worked with:
    Paul Leclair

    Sales Manager

    NOT RATED

    Eric Stephens

    Sales Associate

    (5.0) 7 reviews

    Joseph Kinoshita

    Finance Manager

    (4.5) 15 reviews

  • 5.0 out of 5
    April 3, 2018

    My son and I went into this dealership on Easter Sunday and within minutes of choosing a vehicle; we were sitting into of the finance department. It was... very professional and no haggling necessary. My son purchased a new VW Passat. The cost was perfect and fit into his budget nicely. Overall, I was well pleased with how well the sale was handle and the time it took from start to finish. Thank you so much gentlemen! I will recommend this dealership to anyone!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha, thank you so much for taking the time in reviewing your visit with us. I am happy to hear our staff helped your son find the vehicle that match...ed perfect for him and fit into his budget. Our staff works hard to provide the best service and makes sure you leave satisfied. We hope your son enjoys his new vehicle!


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 32 reviews

    Kevin Punzalan

    Sales Associate

    (4.6) 13 reviews

    Joseph Kinoshita

    Finance Manager

    (4.5) 15 reviews

  • 5.0 out of 5
    March 16, 2018

    My boyfriend and I went to a few other dealerships before choosing to work with Tony auto group. Jarem was the reason we decided to purchase a vehicle... from them. Off the bat, he made us feel comfortable and confident with his ability to deliver quality and exceptional service, it felt as if we were car shopping with an old friend. Not once did we feel any pressure to buy from them which made me feel like my happiness about choosing the right car for me was more important than just making another sell. I know that kind of genuine service is very hard to find to in this industry and I appreciate Jarem's and Paul's polished professionalism. I would highly recommend working with Jarem and the Tony group.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha Jenna, thank you so much for sharing your experience with us. I know it's hard to find the best salesperson, but I am happy to hear you found on...e with us here at Tony Volkswagen. I do believe our staff works hard to make sure they provide the best service, and you got to experience that with Jarem. He will always be there for you if you have any further questions. We hope you and your boyfriend enjoys your new vehicle!


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 32 reviews

    Jarem Abella

    Sales Associate

    NOT RATED

  • 1.0 out of 5
    February 19, 2018

    This individual needs to learn how to talk to customers. He is very insulting, unprofessional and his statements aren't credible. I brought up my concerns... to the Finance Manager (Joe Kinoxxxxa), and he too needs to work on listening to the customers concerns, instead of interrupting and trying to cover for the salesman. Especially, when he did not hear what the salesman, said to me. In fact, he told me, Kevin is from the Philippines and English is his second language. So, what! Should I have to give him a pass for his lack of professionalism and tact, and his inability to respect a possible customer. These two individuals have no respect for customers. The customer is wrong in their eyes! Suggestion: Tony group management needs to observe some of their employees more often. I served and retired after 25 years in the US military and have never received such disrespect from a customer service establishment. To all my fellow service members, veterans, and my family and friends, do not do business with this VW dealership. I won't ever again! Go to Honolulu VW instead! They treat customers with class and respect. Aloha, Raphael

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aloha, our goal is to provide excellent customer service. I would like to hear more about your experience. Please contact me today via the info below.... Thank you. Andrew Lee General Sales Manager alee@tonygroup.com 808-680-7170


    Worked with:
    Kevin Punzalan

    Sales Associate

    (4.6) 13 reviews

    Joseph Kinoshita

    Finance Manager

    (4.5) 15 reviews

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