[{"id":248057,"firstName":"Eric","lastName":"Stephens","titleText":"Sales Consultant","shortBioText":"Golf & Crossfit!","emailTxt":"estephens@tonygroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/43017c5209fe.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1417392000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":307067,"firstName":"Paul","lastName":"Lancaster","titleText":"Sales Manager","shortBioText":"I enjoy playing golf, basketball and running. My favorite sports teams are the Buffalo Bills, Buffalo Sabres. US Army Retired.","emailTxt":"plancaster@gmail.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/122ac1a94636.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"1398902400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":129241,"firstName":"Joseph","lastName":"Kinoshita","titleText":"Finance Manager","shortBioText":"I've been working in the car business for many years. I like to watch fight club, and play Ice Hockey. I am also a self proclaimed hamster-whisperer; ask me any question about hamsters and 9-times-out-of-10 I will know the answer!","emailTxt":"jkinoshita@tonygroup.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/39669cc3daf8.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"1293840000","industryStartDtUtc":"1167609600","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":299758,"personPtyId":37361818,"firstName":"Kevin","lastName":"Punzalan","titleText":"Sales Consultant","shortBioText":"I like relaxing at beach and doing spirited drives.","emailTxt":"kpunzalan@tonygroup.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/4801f39ae3fe.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"1433116800","industryStartDtUtc":"1433116800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":124917,"personPtyId":37359222,"firstName":"Guy","lastName":"Miyasaki","titleText":"Service Advisor","shortBioText":"","emailTxt":"gmiyasaki@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/701424df635f.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":226085,"personPtyId":37360356,"firstName":"Andrew","lastName":"Lee","titleText":"General Sales Manager","emailTxt":"alee@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/ea3ce532e40b.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":226088,"firstName":"Paul","lastName":"Leclair","titleText":"Sales Manager","shortBioText":"Paul LeClair has been in the car business in Hawaii for 34 years. He was an Art Major in College and still does a little drawing when he has time. He enjoys listening to music, Jass, Blues, and Rock. He loves to go to the beach and spend quality time with his family. He also likes to hike and camp-out. Basketball is his favorite sport and he wishes he could still play!","emailTxt":"pleclair@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/e9fe9d07d73b.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":163525,"personPtyId":37359212,"firstName":"Kanani","lastName":"Abiley","titleText":"Cashier","emailTxt":"kabiley@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/fef80e3d4a81.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"999302400","industryStartDtUtc":"999302400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":294590,"firstName":"Aaron","lastName":"Chan","titleText":"Service Advisor","shortBioText":"Aaron is a Service Advisor at Tony Volkswagen, and he's been in the car dealership business since 2005. He loves motorcycles, dirt-biking, and Harley Davidson bikes.","emailTxt":"achan@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/17ae790deb5f.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":38859,"personPtyId":37367371,"firstName":"Jon","lastName":"Nishimura","titleText":"Sales Consultant","shortBioText":"John Nishimura has been working in the car business since 2004. 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I like the bass guitar and love VW cars!","emailTxt":"jabella@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/201511b5488c.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"1417392000","industryStartDtUtc":"1417392000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":128605,"personPtyId":37358810,"firstName":"Norman","lastName":"Raguirag","titleText":"Parts Counter","shortBioText":"","emailTxt":"nraguirag@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/5a64293a0e52.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":128606,"firstName":"Steven","lastName":"Kikuchi","titleText":"Assistant Parts Manager","shortBioText":"","emailTxt":"skikuchi2@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/675611e648c3.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":128604,"personPtyId":37358805,"firstName":"Jerry","lastName":"Aguirre","titleText":"Parts Manager","emailTxt":"jaguirre@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/70aaa620da77.jpg","drDealerId":38130,"dealerEmpStartDtUtc":"922924800","industryStartDtUtc":"783648000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":367672,"personPtyId":37362800,"firstName":"Kale","lastName":"Kippen","titleText":"Service Manager","emailTxt":"kkippen@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/07cc12f505b8.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":532955,"firstName":"Meagan","lastName":"Pa'alani","titleText":"Sales Consultant","emailTxt":"mpaalani@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/c699872036a5.jpg","drDealerId":38130,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":533313,"personPtyId":46367720,"firstName":"Michael","lastName":"Hartsock","titleText":"Sales Consultant","emailTxt":"mhartsock@tonygroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/758efbc87f14.jpg","drDealerId":38130,"industryStartDtUtc":"1527811200","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 6:30 AM - 6:00 PM

Tony Volkswagen Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

10:00 AM - 7:00 PM

Service

Monday

6:30 AM - 6:00 PM

Tuesday

6:30 AM - 6:00 PM

Wednesday

6:30 AM - 6:00 PM

Thursday

6:30 AM - 6:00 PM

Friday

6:30 AM - 6:00 PM

Saturday

7:00 AM - 3:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2012

At Tony Volkswagen, we offer new Volkswagen cars in Hawaii, along with used cars in the Honolulu area by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Waipahu.

...



For years, our financial staff at Tony Volkswagen has offered expert advice for those seeking a great Hawaii Volkswagen car loan or lease. Our service doesn't stop there. Waipahu customers can come in and take advantage of our knowledgeable Volkswagen car repair technicians, a fully-stocked inventory of Volkswagen car parts in the Honolulu area and auto body repair shop .

"Experience the Difference"

Service

Oil, Filter Change

$39.95 and up*

Check Engine Light Diagnosis

$135

Multi-Point Inspection

Complimentary

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
144 lifetime reviews. Includes reviews of Tony Volkswagen from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 13, 2018

    Due to having a newborn, me and the wife wanted to not spend a whole day dealing with car salesmen and dealerships. We knew the car we wanted and how much... we were willing to pay. Paul and Kevin ensured they met our needs and didn't take up our whole day. They never made any false promises and went out of their way to ensure we got the best deal possible. Thank you Tony VW. We will be recommending you to as many people that will listen.

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 28 reviews

    Kevin Punzalan

    Sales Consultant

    (4.4) 10 reviews

    Paul Leclair

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    May 3, 2018

    Me and my wife got there after 7pm, we just looked around. Then Eric asked what our budget and goal and walked us in his huge parking lot to find the right... one. He showed very good personality like patience and warm words to made us felt we found the right sales. We decided to buy the car after his working time, he and Paul and Joseph all stayed later to help us. We really appreciate their help. Eric is the best sales that I have seen at a dealership. I will recommend him to all my friends.

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha, thank you so much for reviewing your visit with us. I am happy to hear Eric was able to help you find the perfect vehicle. He is great and work...s hard to provide the best service. Enjoy your new vehicle. Thank you for choosing us here at Tony Volkswagen.


    Worked with:
    Eric Stephens

    Sales Consultant

    (5.0) 7 reviews

    Joseph Kinoshita

    Finance Manager

    (4.6) 15 reviews

    Paul Leclair

    Sales Manager

    NOT RATED

  • August 31, 2016

    Helpful from the very first call back, up until I drove it off the lot!! The whole experience was pleasant and honest.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 3, 2018

    My son and I went into this dealership on Easter Sunday and within minutes of choosing a vehicle; we were sitting into of the finance department. It was... very professional and no haggling necessary. My son purchased a new VW Passat. The cost was perfect and fit into his budget nicely. Overall, I was well pleased with how well the sale was handle and the time it took from start to finish. Thank you so much gentlemen! I will recommend this dealership to anyone!

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha, thank you so much for taking the time in reviewing your visit with us. I am happy to hear our staff helped your son find the vehicle that match...ed perfect for him and fit into his budget. Our staff works hard to provide the best service and makes sure you leave satisfied. We hope your son enjoys his new vehicle!


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 28 reviews

    Joseph Kinoshita

    Finance Manager

    (4.6) 15 reviews

    Kevin Punzalan

    Sales Consultant

    (4.4) 10 reviews

  • 5.0 out of 5
    March 17, 2018

    My boyfriend and I went to a few other dealerships before choosing to work with Tony auto group. Jarem was the reason we decided to purchase a vehicle... from them. Off the bat, he made us feel comfortable and confident with his ability to deliver quality and exceptional service, it felt as if we were car shopping with an old friend. Not once did we feel any pressure to buy from them which made me feel like my happiness about choosing the right car for me was more important than just making another sell. I know that kind of genuine service is very hard to find to in this industry and I appreciate Jarem's and Paul's polished professionalism. I would highly recommend working with Jarem and the Tony group.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha Jenna, thank you so much for sharing your experience with us. I know it's hard to find the best salesperson, but I am happy to hear you found on...e with us here at Tony Volkswagen. I do believe our staff works hard to make sure they provide the best service, and you got to experience that with Jarem. He will always be there for you if you have any further questions. We hope you and your boyfriend enjoys your new vehicle!


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 28 reviews

    Jarem Abella

    Sales Consultant

    NOT RATED

  • 1.0 out of 5
    February 19, 2018

    This individual needs to learn how to talk to customers. He is very insulting, unprofessional and his statements aren't credible. I brought up my concerns... to the Finance Manager (Joe Kinoxxxxa), and he too needs to work on listening to the customers concerns, instead of interrupting and trying to cover for the salesman. Especially, when he did not hear what the salesman, said to me. In fact, he told me, Kevin is from the Philippines and English is his second language. So, what! Should I have to give him a pass for his lack of professionalism and tact, and his inability to respect a possible customer. These two individuals have no respect for customers. The customer is wrong in their eyes! Suggestion: Tony group management needs to observe some of their employees more often. I served and retired after 25 years in the US military and have never received such disrespect from a customer service establishment. To all my fellow service members, veterans, and my family and friends, do not do business with this VW dealership. I won't ever again! Go to Honolulu VW instead! They treat customers with class and respect. Aloha, Raphael

    1.0 out of 5
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    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha, our goal is to provide excellent customer service. I would like to hear more about your experience. Please contact me today via the info below.... Thank you. Andrew Lee General Sales Manager alee@tonygroup.com 808-680-7170


    Worked with:
    Joseph Kinoshita

    Finance Manager

    (4.6) 15 reviews

    Kevin Punzalan

    Sales Consultant

    (4.4) 10 reviews

  • 5.0 out of 5
    February 18, 2018

    My husband and I went to the dealership to buy 2 cars and we received great service. We felt comfortable and in great hands the entire time. We would definitely... recommend this dealership to people!

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha, thank you so much for leaving us a review. I am happy to hear our staff was help you help you find the perfect vehicle. We appreciate you choos...ing us and recommending us. We hope you enjoy your new vheicle! See you at your at your first service appointment.


    Worked with:
    Eric Stephens

    Sales Consultant

    (5.0) 7 reviews

    Paul Lancaster

    Sales Manager

    (4.6) 28 reviews

    Joseph Kinoshita

    Finance Manager

    (4.6) 15 reviews

  • 5.0 out of 5
    December 22, 2017

    I contacted Eric Stephens the night before about the car that he had advertised. He met me the next morning before I had to get to work. Eric took me... for a short test drive due to my time constraints. Eric gave me the paperwork and explained how to do the credit application online. By the time I came back in after work that evening everything was waiting for me to sign. It was the fastest car buying experience I have ever encountered. Eric was very pleasant and available when I had questions. I would highly recommend Eric and the Tony Group.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha Karen, we appreciate you taking the time in leaving us a review. Eric is great and will always be there if you have any further questions. Thank... you for choosing us here at Tony Volkswagen. We hope you enjoy your new vehicle and hope to see you at your first service appointment.


    Worked with:
    Eric Stephens

    Sales Consultant

    (5.0) 7 reviews

  • 5.0 out of 5
    October 19, 2017

    I've bought a vehicle from the tony auto group before and had a good experience so I wanted to return again to get a car. I didn't expect to leave with... anything so soon but when I got there and told them about my car accident I was on before and they were so helpful. Jerem was the sales consultant that helped me and he did a great job. I liked that he was very knowledgeable and not trying to force anything on me. When o decided on what vehicle i wanted he talked to Paul and got everything started. It went very smoothly and pretty quick. Paul was a great person to work with and he did a great job trying to get me the best deal they could. I'm very happy with my whole experience at Tony and I will definitely recommend it to my family and friends!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha! Thank you so much for taking the time in leaving us a review! Glad to hear that we always provide that awesome experience! We will continue to ...provide excellent customer service. You are awesome! We look forward to seeing you at your first service appointment!


    Worked with:
    Paul Lancaster

    Sales Manager

    (4.6) 28 reviews

    Jarem Abella

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 14, 2017

    Me and my family came to Tony Volkswagen, just to look at the 2018 Atlas, and Tiguan, we were very impress with the Atlas, and once we test drove it that... was it, Eric, Andrew, and Joseph, made our purchasing experience as comfortable as possible, No Pressure, No Hassles. We are very happy with our VW Atlas. Thank You Tony Volkswagen.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Tony Volkswagen

    Aloha Paul! Our team is always here to serve. The all new 2018 Atlas is an amazing vehicle! Thank you for reviewing your experience.


    Worked with:
    Eric Stephens

    Sales Consultant

    (5.0) 7 reviews

    Joseph Kinoshita

    Finance Manager

    (4.6) 15 reviews

    Andrew Lee

    General Sales Manager

    NOT RATED

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