Reviews

Average Ratings

3.8
434 lifetime reviews. Includes reviews of Ford of Montebello from DealerRater.com
  • Service Dept.

    Service was very efficient. I was in and out in less than a hour and a half.


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    Service was very efficient. I was in and out in less than a hour and a half.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Good repair service

    Repairs to my car took a bit longer than expected, but Service Dept. always kept me informed of progress.


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    Repairs to my car took a bit longer than expected, but Service Dept. always kept me informed of progress.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Tune up

    Always take my car To Ford Of Montebello For my Tune UPS and any other repairs Everyone there is very professional and polite


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    Always take my car To Ford Of Montebello For my Tune UPS and any other repairs Everyone there is very professional and polite

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great customer service for the most part.

    I've been a long time customer at Ford of Montebello and I am thankful for their customer service. Jose from sales was very friendly and helpful i...

    Dealer Response

    We appreciate your honest feedback and want to thank you for your continued business over the years, Jose. We will share your review with our team...


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    I've been a long time customer at Ford of Montebello and I am thankful for their customer service. Jose from sales was very friendly and helpful in my decision to trade in my car for a new one. He wasn't pushy at all and I think that's where he stood out from other sales people that hound you and hover over you while you look for the car you want. Sam Munoz from finance was great as well. I met Sam when he was in sales and I see why he has quickly moved up the ranks at Ford of Montebello. He takes pride in his work and makes sure his customers are happy. Genevieve, however, is a very different story. She was very welcoming and friendly at first while she was doing my paperwork. We spoke about the inventory, your dealership, the smart desk that all the paperwork was shown in, her recent hiring at Ford of Montebello, my jobs and the car being leased. She offered me packages that included the alarm, wear and tear package and maintenance package. She explained to me what was included in the packages. I politely declined and she said I had to choose a package. At that point I was getting irritated and she was getting mad so I told her that I've leased/purchased cars from Ford of Montebello for about 8 years now and I had never had to purchase a package. She pretty much threw it at my face that I did buy packages for my cars because I had the Extended Warranty and GAP Insurance on the 2015 Ford Mustang GT. I told her I did have those packages because you can't compare a purchase with a lease. Long story short, I told her I only wanted the alarm and after that she became very irate and kept messing up the paperwork. She was pushing those packages on me like her life depended on them and what infuriated me was that she told me I had to choose a package. I'm not new to buying or leasing cars and if I weren't loyal to Sam and Ford of Montebello, I would have walked out simply because of her attitude and her lying to me that I needed to get a package. To think that she uses the same tactics on new customers or customers that don't know they can decline those packages, baffles me. I am giving your dealership five stars and I will highly recommend your dealership because I know that Genevieve does not represent your finest employees and she is not a reflection of what a good sales person should be.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your honest feedback and want to thank you for your continued business over the years, Jose. We will share your review with our team and learn from your experience. Thank you again for being one of our valued clients and we hope to see you here again!


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  • Awesome Experience!
    August 23, 2017

    I came here to buy my first car. The sales person was crazy nice. He made sure I knew the car and liked it. He made sure the we were on the same p...


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    I came here to buy my first car. The sales person was crazy nice. He made sure I knew the car and liked it. He made sure the we were on the same page the whole time and never surprised me. Great experience. I'd recommend this place for sure.

    Does recommend this dealer

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  • Excellent service department

    Every Ford service department should follow their lead.

    Dealer Response

    Thank you so much for the encouraging review, David. Our staff works hard to provide world class service to all of our valued guests. Safe travels!


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    Every Ford service department should follow their lead.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for the encouraging review, David. Our staff works hard to provide world class service to all of our valued guests. Safe travels!


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  • Service

    Great, friendly, on a timely matter..................

    Dealer Response

    Thanks, Mayra. Our staff works hard to provide world class service in a timely manner so we are very happy to hear that your experience has mirror...


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    Great, friendly, on a timely matter..................

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks, Mayra. Our staff works hard to provide world class service in a timely manner so we are very happy to hear that your experience has mirrored that. Safe travels!


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  • Service

    Great, friendly, on a timely matter..................

    Dealer Response

    Thanks, Mayra! Our staff works hard to provide top notch service across the board and we are so happy to hear that your experience has reflected t...


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    Great, friendly, on a timely matter..................

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Mayra! Our staff works hard to provide top notch service across the board and we are so happy to hear that your experience has reflected that. We hope to be of service to you again! Take care!


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  • Service

    Great, friendly, on a timely matter..................

    Dealer Response

    Thanks, Mayra! Our staff works hard to provide top notch service across the board and we are so happy to hear that your experience has reflected t...


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    Great, friendly, on a timely matter..................

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks, Mayra! Our staff works hard to provide top notch service across the board and we are so happy to hear that your experience has reflected that. We hope to be of service to you again! Take care!


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  • Survey

    I just don't like waiting so long for someone to check the car in when we come for services.

    Dealer Response

    Thanks for taking the time to write this review, Hilda. We are always looking for ways to improve so we appreciate the feedback.


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    I just don't like waiting so long for someone to check the car in when we come for services.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to write this review, Hilda. We are always looking for ways to improve so we appreciate the feedback.


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