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AVOID SEVICE DEPARTMENT -- TERRIBLE EXPERIENCE
I would give it no stars if I could. Horrible service experience. Might seem convenient, but there are so many reasons to avoid having your car serviced at this location. 1. When I arrived at a scheduled appointment they told me I needed to wait for my assigned service person to arrive at work LATE. Clearly they didn't think my time was important. 2. When I picked up my car they had done something to a seal. What was most disturbing was how quickly they denied touching it all. They had no problem questioning my integrity when I told them what it looked like when I dropped it off. Danny Garcia who is according to him "in charge" was rude and dismissive. There was no way he was wrong about anything or that I could have been telling the truth. Very frustrating and disturbing. He is insensitive and reverts to behavior that is aggressive. I would NEVER want to deal with him again. Anyone who trusts him to run his organization doesn't care about their customers. 3. Communication was always slower than promised and I had to pursue the service person to get the information that I needed more often than he actually did what he said he would do. 4. Service visit took longer than was promised and he didn't even have the decency to call as I requested to give me a heads up so I could plan around their missed deadline. 5. They didn't check to see if the major issue I brought it in for was under warranty. They called me and told me it would be around $700. I had to bring up the warranty and then it took him a half a day to get back to me telling me it was covered. If I hadn't asked I would have been out a lot of money. 6. This was a TERRIBLE experience from beginning to end. Not timely, not friendly, not helpful, not willing to take responsibility for their actions, not professional, not worried about the customer at all.
Watch out these guys are crooks, no integrity. After I...
Watch out these guys are crooks, no integrity. After I got them a bank check they raise the price and wouldn’t honor the offer the texted me stating the out of door price.
Happy with my Certified Pre-Owned
Got a pretty good deal on my certified pre-owned 328i. The salesperson was nice, and the manager was very straight up and honest during the purchase. I was expecting a battle, but overall, it turned out to be a positive experience.
Best BMW service - deal with Caesar Peleitz at SM BMW -...
Best BMW service - deal with Caesar Peleitz at SM BMW - my 2006 325ci rides like a cream puff. My BMW should last another 10 years.
My recent service experience at Santa Monica BMW far exceeded my expectations. From the minute I arrived I was greeted and treated with friendly and caring staff. My service rep, Cesar Pleitez, was outstanding plus. He kept me informed about the progress of my service every step of the way. SM BMW is lucky to have an employee like Cesar and because of him I will continue to bring my car to you for all my service needs and also recommend Santa Monica BMW to all my friends. Thanks! Brad S.
Fuel system problems not been properly road tested
Unfortunately, the problem with the fuel injector system was not corrected and my car's warning system was triggered the minute I got on the freeway. I drove to the BMW service center in Palm Springs which is where the car is currently getting the repairs to the fuel system that were needed. I was warned not to attempt to drive the car as the system malfunction was too dangerous to risk driving back to Los Angeles.
Bill is the Best!
My wife and I had multiple cars from them. They always took good care of us. Bill is particularly professional and always a pleasure to deal with. THANKS
Brake fluid flush, wheel alignment.
I brought my car in at 9:15 a.m. and was told that it would take about 2 hours to do the work needed. Happily, the work was done - and the car washed, waxed looking like brand new - 1/2 hour earlier! Chris Meyers and his crew are the best. I would highly recommend the service dept in Santa Monica.
Santa Monica BMW has great cars new and used, wonderful caring people to help you find a car that is suited to you, and superb service people! They exude the qualities that ensure that no one could care more for you.
Destroyed my car
Took the car here for an airbag recall at 8am. Asked them to check the engine overheating when idle and PDC controller. Manfred Guzman, who is the most disinterested technician in the world, gave me a $5000+ estimate for major oil and coolant leaks and PDC controller change. They said they could do a coolant flush for $450. I said ok. They returned the car next day morning. No body cares to tell me anything about the service, just flicking you like a fly in a third world country government office. I took the car and drive to Hollywood. The car overheated more than it ever did in traffic and stalled 7 times in an hour of driving. It never has done that before. I took it back. They said that the Radiator fan doesn't work a $1900 service. Reminding you that I had gone for a airbag recall and occasional overheat warning (once a month when idle for more than 40 mins). I asked them for a refund since they did not fix the issue and made it worse!!! Manfred said he actually did the work, so there is no refund. I said the fan was working before i left your service center!!!! It broke because of your faulty service!!!!!! He did not assume nay responsibility. He rather said, replace the fan for $1900, another coolant leak for $1300 and still no guarantee that the issue will be fixed. It could be an engine crack and gasket leak and other garbage jargon that could cost more than the car is worth. So I asked him, you just keep changing parts and put brand new ones, until the whole car is replaced? That's your repair strategy??? I took it to Checkpoint Automotive, 3 guys with 150 years of German service experience. They fixed all the major issues in $1350 including a brand new BMW radiator fan (which I need not have to replace for $950!!!!!!), oil and coolant leaks. They also told me that BMW did not know what it was doing and they had not done the coolant flush right. They had to redo it. What a bunch of xxxxxxx!!!!!! Worst experience of a lifetime!!! Checkpoint also kept my car running on idle for 2 hours even before they called me to come pick it up, making sure that the issue was fixed. I ran the car for the entire day after I picked it up including hours of idling in LA traffic and zero issues. Go to xxxx BMW Santa Monica. What is total ripoff and a total disconcern for the customer!!! If I had the time and money I'd take you to be grilled by Judge Judy and get my money back!!! PS: I totally forgot that I had called them 4 times to schedule my Airbag recall and they were trying to dodge me because i have a salvage title. Patching me through to the manager who I left multiple voice messages. Eventually I received a postcard in the mail with their corporate number and they had to pressure these guys to schedule my airbag recall. To be fair, the only good person in the whole establishment was the lady who booked my Uber rides to and from the service center.