Mazda and Volkswagen of Fredericksburg

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Reviews

Average Ratings

4.3
255 lifetime reviews. Includes reviews of Mazda and Volkswagen of Fredericksburg from DealerRater.com
  • Hassle-Free Experience

    This was the best and easiest car buying experience. The first time we visited the dealership, we were amazed by the fact that the salesmen were n...


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    This was the best and easiest car buying experience. The first time we visited the dealership, we were amazed by the fact that the salesmen were not pushy and did not try to convince us to buy a car that day. We were genuinely impressed. I went online to do more research and talked to others who had purchased from Bill Britt. Everything I read and every review I received were completely positive. When we returned to the dealership two days later (over a holiday weekend) the salesman we spoke with before (Don) remembered us and the exact car we were interested in. They gave me a fair price for both the new car and my trade-in (completely hassle-free). They were also very thorough about going over all the paperwork and owner's manuals. I am a North Carolina resident who just happened to be visiting my brother when I chose to purchase a new car. I would seriously consider driving back to Fredericksburg to purchase from Bill Britt Motors in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great overall experience
    April 24, 2017

    From Sales to Finance to service I would give this dealership an A+ Everyone listened to what I wanted and needed and were very accommodating. T...

    Mazda Volkswagen of Fredericksburg

    Thank you, Mark B. We¿¿¿re pleased that our entire team pitched in to provide you the excellent service we want every guest to experience. That¿¿¿...


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    From Sales to Finance to service I would give this dealership an A+ Everyone listened to what I wanted and needed and were very accommodating. Thanks Mark B

    Does recommend this dealer
    Mazda Volkswagen of Fredericksburg

    Thank you, Mark B. We¿¿¿re pleased that our entire team pitched in to provide you the excellent service we want every guest to experience. That¿¿¿s our goal each and every day and listening to our guests' needs and wants is key. Thank you for the feedback and for taking the time to commend Ken Thatch and Rich Tippey in Sales, Pam Sanders in Service, and Sean Davis in Finance.


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  • Honest and fulfilling
    March 3, 2017

    Everyone was very helpful, honest and fulfilling in what was promised.. We called about a 2012 Dodge Caravan and wanted to come and test drive and...

    Mazda Volkswagen of Fredericksburg

    Dear Mr. Novak, We're pleased that our team performed with integrity and flexibility in assisting you. That is always our goal and we are happy to...


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    Everyone was very helpful, honest and fulfilling in what was promised.. We called about a 2012 Dodge Caravan and wanted to come and test drive and was promised that they would hold it for us.. when traveling from upper MD, they didn't let someone else buy it knowing we were coming even though they didn't know for sure we would buy it.. And they all stayed after hours to finish the deal!! Thanks again!!

    Does recommend this dealer
    Mazda Volkswagen of Fredericksburg

    Dear Mr. Novak, We're pleased that our team performed with integrity and flexibility in assisting you. That is always our goal and we are happy to hear that Jesse Konstanty and Sean Davis did a great job. Thank you for sharing and for driving to Fredericksburg and allowing us to serve you!


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  • Best way to buy a car.
    February 11, 2017

    This was one of the easiest car purchases I have ever done. Just like my 5 previous purchases when Bill Britt owned the dealership, there was no ...

    Mazda Volkswagen of Fredericksburg

    Dear Packerfan, We're pleased you are a Mazda fan. We think they're great cars too! Thank you for the great review. We're pleased you enjoyed our ...


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    This was one of the easiest car purchases I have ever done. Just like my 5 previous purchases when Bill Britt owned the dealership, there was no pressure to buy and the vehicle prices are posted and fair. Allof there efforts were to put me in the exact vehicle I wanted at a more than fair price. I will continue to buy Mazdas because I am convinced that they are the best buy in the industry and I will continue to purchase them from Mazda of Fredericksburg aka Huber Motor Cars.

    Does recommend this dealer
    Mazda Volkswagen of Fredericksburg

    Dear Packerfan, We're pleased you are a Mazda fan. We think they're great cars too! Thank you for the great review. We're pleased you enjoyed our Fast Fair Simple Guaranteed sales process. Our goal is to make the process stress-free and transparent while offering fair prices. Thanks also for noting the team that helped you. We're proud of Stefon Lee, Kevin Sheldon and H.B. Graininger for delivering the excellent experience we want every guest to receive. Thank you and we look forward to seeing you again!


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  • Great buying experience!!!
    December 25, 2016

    Glen and Sean went above and beyond to get me the car and the best deal. My 2017 Jetta SEL is fantastic! The best car buying experience I have eve...

    Mazda Volkswagen of Fredericksburg

    Thank you, Mr. Kappler, for taking the time to write. We're pleased to have you as a loyal Volkswagen and Huber Motor Cars customer. We're also pl...


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    Glen and Sean went above and beyond to get me the car and the best deal. My 2017 Jetta SEL is fantastic! The best car buying experience I have ever had! This makes VW number two from your dealership. You have gained a loyal customer in both VW and your dealership!!!

    Does recommend this dealer
    Mazda Volkswagen of Fredericksburg

    Thank you, Mr. Kappler, for taking the time to write. We're pleased to have you as a loyal Volkswagen and Huber Motor Cars customer. We're also pleased that Glenn Goulet and Sean Davis provided you the excellent sales experience that we want everyone to receive, especially with our new Fast Fair Simple and Guaranteed process. Happy New Year and enjoy your new Jetta!


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  • Nadja was very helpful
    December 7, 2016

    I bought a Mazda from this dealer, and had the pleasure of working with Nadja. She was able to help me get any information I needed, and took car...

    Mazda Volkswagen of Fredericksburg

    Thank you, Mr. Shifflett. We are pleased that Nadja and Sean were able to effectively assist you with your purchase. We hope you have many enjoyab...


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    I bought a Mazda from this dealer, and had the pleasure of working with Nadja. She was able to help me get any information I needed, and took care of any problems I had.

    Does recommend this dealer
    Mazda Volkswagen of Fredericksburg

    Thank you, Mr. Shifflett. We are pleased that Nadja and Sean were able to effectively assist you with your purchase. We hope you have many enjoyable miles in your Mazda and don't forget to turn to Mazda of Fredericksburg when you are ready for service.


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  • Bruce Desimini & Pam Sanders are the best!
    December 2, 2016

    A couple of years ago, I bought a bright-yellow 2000 VW Bug for my daughter from a friend of mine. Needless to say, I had to bring this car to th...

    Mazda Volkswagen of Fredericksburg

    Dear Broke-Bug Guy, We are sorry to hear you are leaving the VW family and hope you will consider returning soon. Thank you for the high praise o...


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    A couple of years ago, I bought a bright-yellow 2000 VW Bug for my daughter from a friend of mine. Needless to say, I had to bring this car to the shop a number of times. Last night, the car broke for the last time (blown cylinder) and I just wanted to express my sincere thanks to both Bruce Desimini & Pam Sanders before I left the VW family. Whenever a repair involved more than a day, Bruce (and Pam, when Bruce wasn't available) was great in ensuring that we were provided a loaner-car until the repair was complete. I also appreciated the straight-talk that Bruce always provided me, when explaining what was wrong with my daughter's car, and what needed to be done to fix it. VW is very fortunate to have such dedicated individuals as Pam & Bruce! I was sad to see that Bruce had recently been re-assigned to the Mazda-side of this dealership. I hope that this was not some sort of demotion, as Bruce's Customer Service skills while working with VW was exemplary! If anything, Bruce should receive a promotion, vice a demotion. You have to treat your good employees well, otherwise one day you might find them gone! Take care, Bruce & Pam! I hope this dealership is treating you both right! If not, with customer service skills you both have, I'm sure that there are other dealerships who would LOVE to employ either/both of you!

    Does recommend this dealer
    Came in for service or repair
    Mazda Volkswagen of Fredericksburg

    Dear Broke-Bug Guy, We are sorry to hear you are leaving the VW family and hope you will consider returning soon. Thank you for the high praise of Pam Sanders and Bruce DeSimini in our Service Department. We value both of them. Yes, Bruce is now next door at our Mazda dealership. We believe our team members can continue growing in their careers by providing them opportunities to gain depth and versatility in their skills.


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  • Two hours for oil change/state inspection with appointment
    August 11, 2016

    I had scheduled a state inspection and oil change for this service center. After almost two hours of waiting during my appointment, I asked why i...


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    I had scheduled a state inspection and oil change for this service center. After almost two hours of waiting during my appointment, I asked why it was taking so long. I was informed this was a NORMAL timeframe for a REAL state inspection and oil change. While waiting, I searched the dealer's website and saw the dealership had a special for a free state inspection for VW vehicles. Do you think the service agent informed me of the special. No! The $16 fee was on my work order. I asked if I could use the special and the nice agent took the $16 off the bill. My windshield wiper (driver's side) fully functioned and cleared/cleaned the windshield but because the edge of the blade was starting to pull away, the mechanic failed the vehicle. VW offered to replace BOTH wipers (sold in pairs) for $42. I passed. I went to an Auto Parts store about a block away and spent $15 for a single blade. Came back 5 minutes later and was initially told there were two vehicles in front of me and I had to wait. When I asked what would have happened if I purchased the $42 blades, the agent told me they would have passed the car on the spot and I would not have had to wait. If you want a two hour wait for a scheduled appointment and a recommendation to purchase more expensive parts, come here. (You would not believe how many recommendations I heard from the agents to the customers regarding parts and additional services.) I will not be coming back to this place. I would rather drive north towards DC for a different service center. Last point...after two hours, the vehicle wasn't washed. I was ASKED if I wanted it washed due to my complaint about the time.

    Does not recommend this dealer
    Came in for service or repair

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  • Fixed the issue
    April 9, 2016

    They were able to diagnose and fix my issue, and the people there are very understanding to this situation, Matt Gaeta, is a stand up guy and will...


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    They were able to diagnose and fix my issue, and the people there are very understanding to this situation, Matt Gaeta, is a stand up guy and will make sure you are taken care of.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service with a Personal Touch

    Pamela Sanders is my direct link to quality service at Huber VW. She not only offers timely, great counsel, but clearly cares about getting everyt...


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    Pamela Sanders is my direct link to quality service at Huber VW. She not only offers timely, great counsel, but clearly cares about getting everything just right. I'm a picky VW owner; I live to have everything done just right. And thanks to Pam, I get the results I'm looking for. If things are going to take longer than expected, she gets on the phone to let me know. But more often than not, it's ready to go right on time. I really enjoy keeping my car "new" and having service folks go the extra mile. That's why I go to Huber VW in Fredericksburg, VA.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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