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Tonkin Mazda of Portland

(554 reviews)
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday 10:00am–7:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award

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Reviews

(554 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tonkin Mazda of Portland from DealerRater.

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Impeccable performance and service performed by amazing

Impeccable performance and service performed by amazing Mazda personnel. I appreciate work done on my car and in a timely fashion.

Impeccable performance and service performed by amazing

Impeccable performance and service performed by amazing Mazda personnel. I appreciate work done on my car and in a timely fashion.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Saint, thank you for your kind words! We are thrilled to hear that our team provided impeccable service. Your business is greatly appreciated and we hope to see you again at Ron Tonkin Mazda!

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I had a very good experience working with Michael Kasper

I had a very good experience working with Michael Kasper at Ron Tonkin Toyota. He sold me my car and I am very satisfied with the purchase. Michael was professional, honest, and easy to work with. He answered my questions, explained everything clearly, and made the whole process smooth and comfortable. I never felt pressured and everything was done in a respectful way. I am happy with my car and thankful for his help. I can recommend Michael Kasper if you are looking to buy a vehicle. Thank you Michael!

I had a very good experience working with Michael Kasper

I had a very good experience working with Michael Kasper at Ron Tonkin Toyota. He sold me my car and I am very satisfied with the purchase. Michael was professional, honest, and easy to work with. He answered my questions, explained everything clearly, and made the whole process smooth and comfortable. I never felt pressured and everything was done in a respectful way. I am happy with my car and thankful for his help. I can recommend Michael Kasper if you are looking to buy a vehicle. Thank you Michael!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Vasiliy! We're glad to hear you had such a positive experience with Michael Kasper at Ron Tonkin Toyota. Enjoy your new car, and thank you for your recommendation!

Consumer response

Thank you! I appreciate the good service. I am very happy with my car.

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The headlight on my Mazda was replaced quickly and I

The headlight on my Mazda was replaced quickly and I appreciated the video of my vehicle and report of any needed repairs.

The headlight on my Mazda was replaced quickly and I

The headlight on my Mazda was replaced quickly and I appreciated the video of my vehicle and report of any needed repairs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We appreciate your business and look forward to seeing you again at Ron Tonkin Mazda!

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This place is the best special with some employees like

This place is the best special with some employees like Josh is very kind and very friendly really I recommend him

This place is the best special with some employees like

This place is the best special with some employees like Josh is very kind and very friendly really I recommend him

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for this glowing review! We are thrilled to hear that Josh made such a positive impression. We will be sure to pass along your kind words. See you next time!

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Rafael was amazing to work with when buying my car.

Rafael was amazing to work with when buying my car. He made the whole process really easy and stress-free, explained everything clearly, and was always willing to help with any questions I had. I really appreciated how patient and professional he was throughout the entire experience. If you’re looking for someone who actually cares and makes car buying simple, I highly recommend Rafael.

Rafael was amazing to work with when buying my car.

Rafael was amazing to work with when buying my car. He made the whole process really easy and stress-free, explained everything clearly, and was always willing to help with any questions I had. I really appreciated how patient and professional he was throughout the entire experience. If you’re looking for someone who actually cares and makes car buying simple, I highly recommend Rafael.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Uriel, knowing Rafael made your car-buying experience seamless and stress-free truly makes us proud. We wish you safe travels in your new car and hope to work with you again in the future. Thank you for choosing Ron Tonkin Mazda!

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Josh, my service representative was great answering my

Josh, my service representative was great answering my questions and servicing all my needs. His follow up the next day was timely and appropriated.

Josh, my service representative was great answering my

Josh, my service representative was great answering my questions and servicing all my needs. His follow up the next day was timely and appropriated.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to hear that Josh took such good care of you! Thank you for choosing Ron Tonkin Mazda and for sharing your feedback, Steve.

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Josh was exceptionally helpful.

Josh was exceptionally helpful. We had a DEQ issue with our CX-5 and Josh went out of his way to get the problem resolved.

Josh was exceptionally helpful.

Josh was exceptionally helpful. We had a DEQ issue with our CX-5 and Josh went out of his way to get the problem resolved.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Brian, we're delighted to hear Josh was so helpful with your CX-5 at Ron Tonkin Mazda. We’ll be sure to pass along your kind words. Safe travels!

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misquoted the cost for brake service 2 years ago.

misquoted the cost for brake service 2 years ago. Brake caliper tension clip broke off at some point after service. Refused to replace the $5 part. Was almost charged $200+ for diagnosis. Was actually charged $60 to be told that the tension clip was missing (something I told them when scheduling and on arrival). After the inspection I was told they won't order this part. They'll only order the whole caliper with the tension clip included. Turned what should have been a good faith $5 part & 10m repair into a $220+ multi-hour affair.

misquoted the cost for brake service 2 years ago.

misquoted the cost for brake service 2 years ago. Brake caliper tension clip broke off at some point after service. Refused to replace the $5 part. Was almost charged $200+ for diagnosis. Was actually charged $60 to be told that the tension clip was missing (something I told them when scheduling and on arrival). After the inspection I was told they won't order this part. They'll only order the whole caliper with the tension clip included. Turned what should have been a good faith $5 part & 10m repair into a $220+ multi-hour affair.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Harrison, I'm disappointed to receive this feedback. We want the best for our guests and never intended to mislead you. Please reach out if I can provide clarity on this situation. Thank you, Rob Ringstaff - Service Manager - (503) 744-6505 - robert.ringstaff@tonkin.com

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I was very pleased with my latest experience at Ron

I was very pleased with my latest experience at Ron Tonkin. Wonderful staff there and very courteous! I will share with others how professional they are there, and will purchase a vehicle with them in the future!

I was very pleased with my latest experience at Ron

I was very pleased with my latest experience at Ron Tonkin. Wonderful staff there and very courteous! I will share with others how professional they are there, and will purchase a vehicle with them in the future!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Al, thank you for sharing your experience! We are grateful for your feedback and look forward to helping you again here at Ron Tonkin Mazda.

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We just purchased a new 2025 CX-5 from Tonkin Mazda, we

We just purchased a new 2025 CX-5 from Tonkin Mazda, we love the car. Sales manager Mitch and sales person Mallory, were both professional, patient, excellent, and smooth, the dealership is very classy and won't disappoint. We received the best deal anywhere in the Pacific Northwest. We highly recommend Tonkin Mazda, Mitch and Mallory, definitely five stars thank you!

We just purchased a new 2025 CX-5 from Tonkin Mazda, we

We just purchased a new 2025 CX-5 from Tonkin Mazda, we love the car. Sales manager Mitch and sales person Mallory, were both professional, patient, excellent, and smooth, the dealership is very classy and won't disappoint. We received the best deal anywhere in the Pacific Northwest. We highly recommend Tonkin Mazda, Mitch and Mallory, definitely five stars thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congrats on your new 2025 CX-5! We're happy to know you felt well taken care of by Mitch and Mallory at Ron Tonkin Mazda. Thank you for the five stars and for choosing us!

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