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Reviews

Average Ratings

2.5
Average based on 16 reviews
  • Worst ever

    Went in to begin an engine oil consumption test due to letter from scion. First visit they explained I would need to replace my valve cover gasket...


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    Went in to begin an engine oil consumption test due to letter from scion. First visit they explained I would need to replace my valve cover gasket due to the presence of a very small amount of oil they explained they could do this for 160.00. Now for a 20 dollar gasket and 30 min of labor this seemed unacceptable so I left and changed the gasket myself for 20 dollars, the service advisor explained that I could change the oil myself to begin the test so I did. Brought it in for my appointment to begin the test. It was then explained to me that they would need to do an oil change for 45 dollars. I explained what I was told and they insisted the oil needed to be changed, fine do I did and they started the test (visit #2). During the prescribed 1100 miles needed the marking tape fell off of the dip stick due to poor application. Went back after 1100 miles (visit #3) had to wait for almost 2 hrs so they could verify my oil level. They finally came out and stated it had consumed a lot of oil and had failed the test BUT they had forgot to enter the proper code into the computer so I would need to drive another 2-300 miles and bring it back and they had changed the oil again. So I drive 258 miles and bring it back (visit 4) this time magically the engine had not consumed a drop of oil after drinking oil like gas for the last 3 years now it is no longer consuming oil, yeah right. So now I have been told to begin the test again and drive for another 1100 miles and go back again (visit 5) to get the results. What a joke!

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wish I would've read reviews before

    Bought a used 2015 Honda from here. The service was awful. The oil needed to be changed so I told them for me to buy the car id like the oil to be...

    Dealer Response

    Hello Dylan, Thank you for taking the time to provide us with feedback. We apologize for the miscommunication. We are bringing this matter to the ...


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    Bought a used 2015 Honda from here. The service was awful. The oil needed to be changed so I told them for me to buy the car id like the oil to be changed. And they wouldn't do it for free. I thought they would've already changed the oil before placing it on the lot. Well I was wrong..... Never again will I buy a car from Malloy Toyota!

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Dylan, Thank you for taking the time to provide us with feedback. We apologize for the miscommunication. We are bringing this matter to the attention of the Service Director, Wade Faucher, to review procedure.


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  • Do your research!

    We drove two hours to look at a white 2015 4 Runner. We got there and a really nice salesman offered to help. Unfortunately, the car had been dama...

    Dealer Response

    Thanks for taking the time to provide your feedback. I regret to hear that your recent experience with our dealership was not idea. We absolutely...


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    We drove two hours to look at a white 2015 4 Runner. We got there and a really nice salesman offered to help. Unfortunately, the car had been damaged and repaired...no Carfax record, but the paint was a different color and the bumper was crooked. The second unfortunate part of our visit was the business manager. He was not helpful and borderline rude. He wouldn't budge on the price and low balled our car. We left. Less than a week later, we found a 2016 4 Runner with no miles for less! Same car. The other dealership treated us VERY well and gave us a fair price for our car. We highly recommend doing your research before walking into this dealership. We found their practices shady.

    Shopped for a new car
    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to provide your feedback. I regret to hear that your recent experience with our dealership was not idea. We absolutely want our customers to feel like they are getting the best deal possible, especially if they have traveled from far to visit our dealership. We aim to be professional and courteous to our customers. I have gone ahead and looked into this and taken corrective action to ensure we are upholding our standards with each customer. I'm glad to hear your found the vehicle you were looking for. Please do keep us mind and give us a chance to win back your business in the future. Thank you! Frank Joyce, General Manager.


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  • Pleasantly surprised

    Pleasantly surprised. I made an appointment for recall work but then read some bad reviews and almost took my Tacoma elsewhere. They took my truck...


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    Pleasantly surprised. I made an appointment for recall work but then read some bad reviews and almost took my Tacoma elsewhere. They took my truck a few minutes late but finished on time. There was no attempt to convince me to have them do additional work. Staff was courteous.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • New Car Purchase Review

    Just purchased a 2016 4Runner. Was exceptionally pleased with Trevor Hott, my salesman. After my initial visit I indicated there were other option...


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    Just purchased a 2016 4Runner. Was exceptionally pleased with Trevor Hott, my salesman. After my initial visit I indicated there were other options I wanted to explore, without driving me crazy as most salespeople would he said he understood, but would appreciate a chance to earn my business. He stayed in touch over the next few weeks, but wasn't high pressure. I ended up returning to explore options and pricing with him, and we quickly arrived at a solution that worked well for both parties. Quality guy and I would highly recommend him if you live anywhere close to Winchester Virginia. WAY different than my experiences buying cars from dealers in the Northern Virginia area, where within five minutes you know a) you don't trust the person and b) the negotiations are going to be a nightmare. Worth the drive to deal with him if you are interested in a Toyota.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Poor Service

    I own three cars which I purchased at a fair price from the prior owner of this dealership. Since the new owner has taken the time to make thing w...


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    I own three cars which I purchased at a fair price from the prior owner of this dealership. Since the new owner has taken the time to make thing worse than I can deal with I look forward to the day when I replace all three any don't need to deal with the dealership. The pain of getting service from rude and dis-honest people. They will do anything they can to find a way to not talk to you about your request and then tell you your wrong when you can show them the problem. The only reason I get any service here is because the next closest dealer is 30 miles away. Time to find a service center that I can trust till I no longer need these cars.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Employees are very nice & will work with you

    The employees at this dealership are very nice and worked with me to promote customer satisfaction. Because they did this, I will continue to take...


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    The employees at this dealership are very nice and worked with me to promote customer satisfaction. Because they did this, I will continue to take my Toyota to this dealership for repairs & maintenance in the future.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terrible customer service is this the only option

    Terrible experience. No availability consistently to get service on my vehicle, always excuses not enough technicians, carry over appointments. No...


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    Terrible experience. No availability consistently to get service on my vehicle, always excuses not enough technicians, carry over appointments. No empathy, rude, loud mouthed service advisors

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Almost bought a car from these folks !

    Very inviting and quite nice at first. However, they DO NOT appreciate an educated buyer, and believe their vehicles are worth much more than book...


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    Very inviting and quite nice at first. However, they DO NOT appreciate an educated buyer, and believe their vehicles are worth much more than book value. Their salesman indicated the finance group would consider working on lowered pricing, but when questioned, they deferred to the salesman who ABSOLUTELY refused to loose any of his commission with a price reduction. He took a rather stern approach with my daughter... who proceed to tell him to take his "well over book value" car and........! Expressed her disdain for their business practices and politely wished him luck selling it. Im sure he did.... but we were not inclined to be taken advantage of based on their assumption we were desperate for subprime lending and their overpriced, dented, used vehicle. Their mistake....! I'd steer clear of this place at all cost as they believe allowing you to purchase a vehicle from them.... comes with a 499.00 service fee ! BAAAAHAHAHA !! Buyer beware !!

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • BEWARE!!! BEWARE!!! BEWARE!!!

    They attract the customers we low prices advertised then jack up the price when you come in Bad Experience....


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    They attract the customers we low prices advertised then jack up the price when you come in Bad Experience....

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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