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I had gone in there to buy a truck. It was there..the.appointment was made for the next day. We could have gone at any time 11am was chosen. We went there and to my utter dismay someone had come at ten am and held the truck for 500 so someone there tipped one of their friends or family members that we were going to but the truck and they showed up right before our appointment. It was a woman with dark hair salesperson and she is awful. That was the most unethical thing that could have been done. They are disrespectful. No one should go there
"REPUTATION IS EVERYTHING!" NOT!
Bought my car a week ago and drove it for about 5 minutes when I noticed a rattle in one of the speakers. I called immediately but the service manager,Brad was not in. I called again the next day and spoke to him. I told him the situation and asked if he could look at it. He said there was nothing he could do. Brad then offered me $50.00 for a new speaker. Such an insult! After I said again, "you are not even going to look at it?" He replied. "If you want we can look at it but there's nothing we can do." I was highly offended by Brad. I was so upset I didn't even want to EVER deal with this company again. I took the car to Faulkner Subaru in Bethlem. The problem was not even the speaker but. Someone had removed the insulation inside the door and some of the clips that held the window in place. $334.00 later. They were incredibly nice at Faulkner but unfortunately it cost me. I will never recommend buying a car there nor would I ever reccomend having a man like Brad taking care of my car. I thought "REPUTATION IS EVERYTHING BROWN DAUB?" Maybe you should pay more attention in the Customer Service department!!!
Months of mess ups
Worst experience with a dealership I have ever had. 9 months ago I purchased a vehicle and the dealership registered the wrong license plate number to it. For months I have been receiving speeding tickets, toll booth violations, and unpaid EZ pass bills. They took care of a few of them, but I have had to pay money out of my own pocket to fix some of these violations- for tickets that were not even me! The last time my husband spoke to them on the phone they said the NJ EZ pass bill was paid. Now I have received a letter from a collection agency for unpaid tolls. I have never been so furious in my life. The manager at Brown Daub says they can’t help me and I have to fix the issue. When I spoke to the collection agency (to dispute this collection so it doesn’t hurt my credit) they said that was not true. They said dealerships write the letters all the time. Never go to this dealership, you will regret it.
Jeep JK Repair
I had my Jeep JK towed in. The Jeep would crank but not turn over. I tried jumping it, but it would still not turn over. This lead me to believe it was not a battery problem. The service department told me I had two issues going on. 1 my battery needed replaced. This seemed odd. 2, I was told "you are dangerously low on oil". I then explained that this was odd, given that I changed the oil less than 1 week earlier and was not experiencing any leaks and the Jeep isn't burning oil. I was then told they would double check this. They then called back and confirmed that the jeep had 5 quarts of oil, but it was a six quart system. This is true, but I didn't change the filter, so 5-6 quarts was in the system (far from dangerously low). I advised that I needed the Jeep back ASAP due to leaving in the morning for vacation. They put it back together and advised me of the diagnostic fee. I asked them about the battery and they asked if I wanted them to put a new one in. Apparently they were going to leave the old one in. So I really have no idea why the jeep wouldn't start. When I did get the jeep back, the fog lamps weren't working. I'm pretty confused with my whole experience.
GREAT EXPERIENCES ,SHOP FOREMAN FRANK IS THE BOMB...ANY PROBLEM EVER OCCUR STEVE SCHNEIDER IS ON THE CASE ....JESSIE AND BOBBY ARE ALWAYS WILLING TO GO THE EXTRA MILE ... WAITED LONGER IN DOCTORS OFFICES COMPARED TO THEIR SERVICE DEPT .....
Still sitting here
I purchased our 2012 Durango here and always try to give the the opportunity to service and inspect our vehicle. I made the appointment a week and a half ago, for 9:00. It's now almost 11:00. It was well after 10:00 till the pulled it in, after I questioned them. I made sure that I was early, since they called and sent an email to confirm my appointment. I would have been better off just showing up and taking my chances. Everyone else that just showed up has came and went, but here I still sit. There was a time that I would have recommended this dealer, but not so much now. My past three experiences haven't been the best.
Service quality Sucks!!!!!Management sucks!!!!!!!!
I will never come and purchase or service my car here again. Awful customer service skills. Service manager Steve Schneider was super disrespectful. Owner(president) Frank Garesner was not very helpful. Customer is always right. I have video to prove. I am very dissatisfied and will not rest until everyone knows how horrible their service is. Lets be clear my husband came here very calmly to check out our vehicle he becsme irrate after sitting there for over 2 hours and nothing was done. Customer Service negative 0!!!!!!!!
Absolutely the most disgusting dealership
I was looking to purchase an older used jeep. Considering this dealership had such good reviews I figured I'd be able to get a good used car. The jeep I purchased from this place had such bad rust through out the intire frame the frame literally cracked in half only 4 months after having the car. I won't get into reliability on jeeps mainly because that's a whole separate discussion. But when buying a vehicle, especially from a jeep dealership, one wouldn't expect them to spray paint over rust that was this bad... bad enough that when driving over a pot hole at 3mph causeing it to BREAK DIRECTLY IN HALF! I understand when buying a used car it's being purchased "as is". But the frame is usually something one can assume will be Able to it's job properly .. especially because they sold me the car with valid safety inspection stickers.
THE BEST SERVICE AND STAFF!!!!
OMG IS ALL I HAVE TO SAY. MY CREDIT WAS TERRIBLE AND BROWN DAUB WAS STILL ABLE TO GET ME INTO THE CAR I WANTED! THEY WERE FAST, EFFICIENT, PLAYED NO GAMES, HAD MY CAR READY FOR ME AND I WAS PRETTY MUCH IN AND OUT. THESE GUYS ROCK! MELISSA AND DOUG YOU GUYS ARE AWESOME! THANK YOU SOOOOOOO MUCH!......ANDORA
Had a good service experience here getting my annual state inspection. Prompt and courteous service, the service rep told me about a brake problem and explained solution and I was very satisfied with the reasonable cost I paid.