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I drive a TLX myself.\r\n\r\nI love meeting new people everyday and build a lifetime relationship with them. \r\n\r\nI look forward to meeting you soon.\r\n\r\nContact me for your low stress experience. 336 851 7022","emailTxt":"bforcini@crownauto.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":42,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/3805/employees/c39f4bc75ad2.jpg","drDealerId":3805,"dealerEmpStartDtUtc":"1459468800","industryStartDtUtc":"1296518400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":578091,"firstName":"Christian","lastName":"Maldonado","titleText":"Finance Manager","emailTxt":"cmaldonado@crownauto.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":3805,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":587322,"firstName":"Dan","lastName":"Brookes Jr.","titleText":"Professional Client Advisor","shortBioText":"Hi there Thanks for checking out my dealer rater page. I look forward to working with you personally to help you select the vehicle that best fits you! My name is Dan Brookes Jr and I have been in the business since 2012. I'm certified with 11 different manufacturers so I know a little bit about a lot of vehicles =). In my spare time I spend time with my soon to be wife, and I enjoy playing video-games, listening to metal music and watching anime and movies. I am also a live streamer on Twitch Tv under the tag Bombshell_Gaming. My fiancee and I are also active advocates in the greyhound community we have a adopted rescue retired racedog named Apollo, and we enjoy going on adventures with him. 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There is nothing I love more than praise and worship in song because God is first in my life. \r\nAllow me the opportunity for you to experience with me, a TRUE car sales experience. 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Crown Acura

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Crown Acura Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2007

Service: Enjoy our FREE Starbucks Coffee and Wi-Fi as your car is being serviced. FREE Loaner Cars and Shuttle available. Every car is washed and vacuumed after service. Visit our Website for Daily Service Specials: www.CrownAcuraGreensboro.com

...



Acura Precision Team Winner 6 years and counting! We are proud to be recognized for this Top tier Acura Customer Service Acknowledgement.

Looking for Tires? We Guarantee to BEAT any tire price out there!

"Let us Show YOU all the Acura Services we provide!"

Service

Tire Rotation

$19.95 and up*

Wheel Balance

$45 and up*

Oil, Filter Change

$45 and up*

Air Filter Replacement

$45 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
268 lifetime reviews. Includes reviews of Crown Acura from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    September 22, 2019

    I had been been to the service department several times for oil changes etc however this one Saturday I was in the area when my car started acting crazy.... I went to Crown Acura and was told I needed an ignition coil. Price quote was 500 plus. I told him I would have to come back because I was prepared to pay that much. I was worried because my car sounded like a Chemo truck and the check engine light was blinking.. The tech then said he had a part. Didn't know how long it would last but it would cost me 200 ish. I went with it.. At least it would buy me time. The car started doing the same thing as soon as I left. Called Monday the same tech said he had given me a quote for two by accident. I tried to hsve them check to see if another ignition coil had gone bad but they were always busy. Went by another shop and found out they did not hook things back up which is why I was having same response. Went by there this week B5 code. I was quoted one price twhile there then the tech Said the price in their computer was not updated or incorrect. Crown Acura service is friendly but they have lost my trust.

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out to write a review of our dealership. I am so sorry you had a negative service experience. I take pride in my team, a...nd we always want to exceed the expectations of our customers because you are our top priority. I would like to speak with you about your recent visit. Please feel free to contact me at your earliest convenience. I hope we can regain your trust back and service your car in the near future. Kind regards, Todd Childers Service Director (336) 851-7090

  • 5.0 out of 5
    August 19, 2019

    I recently purchased a 2015 Acura RDX from Crown Acura. The customer service was exceptional from the time I entered the dealership until the sale was... completed. Would recommend giving this dealership an opportunity to serve you. I would like to give a special thanks to Dan Brookes who was my salesman. He is a true professional, customer-service oriented, and is right there with you through the entire process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five stars and compliments to our staff. It is excellent to hear that Dan could make such a positive impression on you. We look forw...ard to seeing you again soon! Enjoy your new RDX!


    Worked with:
    Dan Brookes Jr.

    Professional Client Advisor

    NOT RATED

    AJ Wood

    General Manager

    NOT RATED

  • April 15, 2014

    I appreciate the service received from the time i walked through the door. Everyone was very friendly in helping me with the purchase of a new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2019

    I would like to give a 10 plus on customer service. I followed him from Crown Honda. He is the best service man I've ever had. Great Great Great Employer

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five stars and compliments to our staff. It is excellent to hear that Derek could make such a positive impression on you. We look fo...rward to seeing you again soon!

  • 1.0 out of 5
    July 17, 2019

    My wife and I have been trying for weeks now to speak to someone from your dealership about the problems that we are having with the car that we bought... from you just under a month ago. My wife is currently at the Crown dealership at our hometown and they are hesitant to let her leave on the rear tires that are currently on the car which WE replaced just over TWO WEEKS AGO after nearly running off the road on the bald tires that the car had! My wife is about to purchase another two rear tires, and I don't need to explain to anyone that this is unacceptable. Everytime we attempt to call, text or email we either get no response or are left on hold for long periods of time. While at the dealership in our hometown they attempted to call only to have no one answer until they tried the Service Desk and were transferred over to Mr. Hakeem to then have him redirect him over to Christian Maldonado in Finance who then left them on hold for over 30 minutes and still never returned. DO NOT DO BUSINESS WITH A COMPANY THAT TREATS CUSTOMERS THIS WAY!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello Alvis. I am very sorry to hear that you are disappointed with the tires on the vehicle purchased from our dealership and the communication you'v...e experienced. We take all customers concerns very seriously and would like the opportunity to discuss your situation with you in greater detail, so we can work together to resolve the situation. If you would, please contact me directly at your earliest convenience. Thank you. Best, Todd Childers 336-851-7090


    Worked with:
    Christian Maldonado

    Finance Manager

    (4.3) 8 reviews

  • 1.0 out of 5
    July 17, 2019

    My wife and I have been trying for weeks now to speak to someone from this dealership about the problems that we are having with the car that we bought... just under a month ago. My wife is currently at the Crown dealership in our hometown and they are hesitant to let her leave on the rear tires that are currently on the car which WE replaced just over TWO WEEKS AGO after nearly running off the road on the bald tires that the car had! My wife is about to purchase another two rear tires, and I don't need to explain to anyone that this is unacceptable. Everytime we attempt to call, text or email we either get no response or are left on hold for long periods of time, when the dealership in our hometown attempted to call no one answered until they tried the Service Desk and were transferred over to Mr. Shomari Hakeem to then have him redirect him over to Christian Maldonado in Finance who then left them on hold for over 30 minutes and still never returned. DO NOT BUY A CAR FROM THIS DEALERSHIP!!!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to my attention. I understand your frustration and apologize for your negative experience in our service department. We ai...m to perform all service knowledgeably and thoroughly and to communicate with our customers in an efficient manner. Your review does not reflect the standards of our dealership, and I would like to discuss this matter with you in greater detail. Please call us at 336-851-7090 at your convenience. I look forward to speaking with you. Best, Todd Childers Service Manager


    Worked with:
    Christian Maldonado

    Finance Manager

    (4.3) 8 reviews

    JR Kornegay

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    July 15, 2019

    Recently had service on my 2017 TLX and the service department was wonderful, Jim was extremely helpful. Would not take my vehicle anywhere else. Would... highly recommend Crown Acura to anyone needing service on their vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 14, 2019

    Long story, but what started out as a very bad experience with Crown Paint & Body, we were recommended to talk to Marita Gregory as a customer service... advocate. Marita is excellent and after a few discussions/ correspondence she referred us to and as a suggestion we talk to AJ Wood at Crown Acura. Although Marita and now AJ and his entire team had nothing to do with what had just happened, they had all hands on deck and turned a stressful situation into one of the best experiences we have had with purchasing a car. They listened, expressed empathy and worked very hard to help us and to deliver a solution that worked for us. My husband and I walked away with an excellent car and the knowledge they did the very best they could do for us on the purchase of a new car. These folks are honest and hard working people - they care and it shows! If you want to buy a car, I highly suggest Crown Acura for new or used.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Christian Maldonado

    Finance Manager

    (4.3) 8 reviews

    Denece Hadley

    Sales

    NOT RATED

  • 5.0 out of 5
    June 29, 2019

    My 2019 RDX was recently in for spare tire installation. The service area was busy & there was a small wait but the staff was so helpful and all were... very professional. A shout out to Derek Williams, Kent and AJ Wood. Thanks to each of you for the welcoming experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five stars and compliments to our staff. It is excellent to hear Derek Williams, Kent and AJ Wood could make such a positive impress...ion on you. We look forward to seeing you again soon!

  • 5.0 out of 5
    May 19, 2019

    Charlie Waller, A. J., and Christian were all so helpful in arranging our visit and purchase. This was the most positive car buying experience I've ever... had. Hassle free, helpful in the extreme. Thanks guys!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you had a hassle-free car buying experience! Thank you for the 5-star review.


    Worked with:
    Christian Maldonado

    Finance Manager

    (4.3) 8 reviews

    Charlie Waller

    Sales & Internet Sales

    NOT RATED

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