North Shore Auto Mall

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

North Shore Auto Mall Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

12:00 PM - 5:00 PM

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2000

North Shore Auto Mall has been proudly serving the Greater Boston Area for over 20 years and is known for carrying the m

...

ost complete selection of pre-owned vehicles at the best prices. At North Shore Auto Mall, your customer experience is our number one priority. Please visit or call today to set up your special VIP appointment with one of our product specialists. We look forward to serving you!

"The Pre-Owned Superstore! Over 150+ Quality Vehicles!"

Reviews

4.3 out of 5 4.3
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    February 18, 2019

    Best used car buying experience ever. I found the car I wanted and they were willing to work with me on the price. I worked with Jason who was really great... and answered all my questions. I wanted to have it looked at by an external mechanic, but they had their own shop and promised to get the car in tip top shape. They replaced the brakes, rotors, shocks and fixed some minor internal things in the car. I've had the car for over a month now and no issues. I would definitely buy from this place again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 2.0 out of 5
    October 17, 2018

    Saw the deal on this vehicle and called this dealership,spoke to a sales rep and had already started making inquiries with my bank until that salesman... was replaced by another extremely pushy one whom I repeated told was not his sale and that I would simply wait until the original person that helped me would contact me.So he decides to call me back through another gentleman pretending to be that salesman.Went online saw the reviews and they saved me.Thank GOD!Boris you areNOT Alex!

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 14, 2015

    had a good experience with auto mall buying my used car, prices are reasonable and financing was easy, thanks

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words. We are happy to hear that you enjoyed your car buying experience with us!

  • 5.0 out of 5
    June 24, 2018

    very good esperience buying my car from alejandro, good prices and good service. thank mr. contreras for helping me to buy my mercedes, it is a very good... car

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2018

    had an enjoyable experience buying a used bmw from jason, who was very knowledgeable and did not pressure us at all to buy the vehicle until we were comfortable

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 17, 2016

    Very good experience, go to Alex, he was patient and knowledgeable. Just gotta go back to get a few things done to my car but overall I would recommend.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2016

    Found a used BMW X3 advertised online at this dealership. Decided to drive over there as it is only in the next town over from me. Took it for a test drive... and ended up making a deal on it. They offered about the same on my trade-in as other dealers, but their X3 had the options and color that I was looking for. Overall good experience, would recommend to my friends.

    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 20, 2016

    Ended up purchasing a 2010 Acura MDX here. Customer service was great and they spent plenty of time explaining what was needed and how the process would... be. Very friendly people and willing to listen to what you have to say!

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 17, 2015

    Terrible with following up, don't bother trying to contact them via email. They use a 3rd party call center in Salem NH to contact you, the call center... called me 3 times while I was at work and pressured me to answer questions and could not discuss the car since they are not the sales staff. I emailed them several times and only received automated response's, They are not in touch with today's internet Buyers. If you want to buy from them you will have to visit in person in hopes they still have the car your interested in. I am a out of state Buyer and could not even start the buying process via email or phone. Choose another dealer

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    CarNut101, we are deeply saddened to hear that you have had a less than satisfactory buying process thus far with us. We implemented our offsite Busin...ess Development Center with one goal in mind and that was to serve our customers in a more timely fashion and with better customer service. Obviously, this has not been the case with your experience. We have communicated your concerns to our internet team and will take the necessary steps to ensure that this type of experience will never occur again in the future. We sincerely apologize for your negative experience and hope you will consider us again in the future. If you are still in the market for a vehicle, I invite you to call me at the dealership at 781-593-3330 directly to bypass the internet team. -Kevin Li, Sales Manager

  • 1.0 out of 5
    July 21, 2015

    Bad experience. They called me 3 times, ask me to schedule a test drive, and we set up an appointment the other day. After I drove 30 miles from my home,... the salesman wouldn't let me test drive the car because the car is in the showroom and it was all cleaned. unless I'm ready to make the deal that day. The salesman was extremely rude and unprofessional. I said "you called me 3 times to ask me to come over for a test drive, now you won't let me do it, thats ridiculous. " and they said unless i'm willing to do a credit check, otherwise they won't let me drive the car. the salesman was extremely pushy, rude, and have 0 patience. this place is not fun, not fun at all. stay away if you have other options.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Max, we are sorry to hear about your negative experience regarding a test drive of one of our showroom vehicles. It is not in our policy to turn down ...any test drives for any qualified buyer. If you are still in the market for a vehicle, I invite you to come for a personalized test drive with me. Please reach out to me at 781-593-3330 if this is something you may be interested in. Thank you. -Kevin Li, Sales Manager

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