Reviews
Write a reviewGood people, fast service, confortable facilities
All in all it was a good experience, the service people are always nice, the clerk is very helpful. The lobby is very comfortable, the espresso is good.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Michael! It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Thanks again. Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Leased new car
It was everything I had expected. I am very happy. There is nothing more for me to add. Just like 3 years ago.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glad to hear that you are consistently impressed with the service we offer here at Tustin Cadillac. If there is anything more we can do for you please come back and see us any time! Take care! Best, Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Paul Thomas Was Great!
Paul Thomas was our Sales Rep - the second we have purchased with Paul, it was a pleasure to deal with him again. He spent over an hour explaining the car to us after we decided to lease. He is a real asset to Tustin Cadillac!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this great review, Barbara! We are very happy to hear that Paul could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
service of auto
Service advisor, Ron is always cheerful and most helpful in taking care of my needs and gets me in and out as soon as he can. Very satisfied with your service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Phillip and thanks for the great feedback! We're very happy that Ron was there to give you the customer service we know you deserve! Thank you again and we look forward to seeing you again! Arnie Covarrubias - Sales Manager, 714-734-2400, arniec@tustincadillac.com
Completely Satisfied
The very best ever. Bradley Oland was so very attentive to me, and my girlfriends needs, wants and concerns. Brad made sure we were relaxed, and comfortable every step of the way. Every one of your consultants were nice and friendly. My time spent with Renee Vallejo was probably the best experience I have ever had or could have spending $42,000.00. She was very knowledgeable, and explained everything to me perfectly. She is a sweet and delightful person. I was more than totally and completely satisfied with the dealership and everyone involved. You all were more than I ever expected. With the level of care and concern, one can only say you are 'my dealer'. I would recommend you to any and all. Thanks to all at Tustin Cadillac. Dave
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service!
I could tell Jeff was not feeling well when I got there with some sort of cold, but he didn't let that get in the way of providing superb service. Originally, he called me to tell me that my car wouldn't be ready until the next day, but towards the end of the day, he called me again to let me know that my car was ready the same day, so I didn't need to rent a car. I hope he's feeling better!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great releasing experience
Paul was prepared and very helpful. He made the process very fast and got me the deal I wanted. Look forward to doing it again in 3 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great deal
Paul was great. This was the third Cadillac I have bought from him. He always make the deal easy. Thanks again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT SERVICE WITH PROFESSIONALISM
Jeff in Service is ALWAYS professional and the whole staff is always accommodating. I have had two vehicles serviced there for over 5 years and they have always treated me well! Very very nice people!!!! Quality service!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
great service
Excellent in all aspects of the buying process. Fair, Transparent, honest. Hard to find this when buying a car Today
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase