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Universal Hyundai

(4,351 reviews)
Visit Universal Hyundai
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–9:00pm 7:00am–8:00pm
Sunday 11:00am–7:00pm Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (407) 329-4912 (407) 329-4912
Used (407) 329-4931 (407) 329-4931
Service (321) 234-9401 (321) 234-9401

Reviews

(4,351 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Universal Hyundai from DealerRater.

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Tucson 2017

Great service and sales people wouldn't hesitate to go back and buy another car from this dealer. They go above and beyond for there customers it's unreal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this stunning review!

Good service and professionalism

Felt no pressure to purchase and the staff was very accomadating and professional. Our sales person show us our options in vehicle which was great, instead of pushing us on a particular model. At the end we were happy with our choice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Always great to hear feedback from our customers, thank you for the review, congrats!

Amazing customer service

I bought my car with Ramces rivera and I have and excelent expierence . so happy with all the proces and my new car. Thank you ramces

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing and we are glad to know that Ramces was of great assistance through out your car buying process, congrats!

Best dealership

Fun, fast and friendly experience. Great staff and atmosphere. Between family and I we have bought 15 to 20 cars here. Don't go anywhere else. And send a lot of business ypur way. Thank you for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal customer and for this awesome review! Congratulations!!

New Hyundai

I had a great salesman Adam Revak. I love my Hyundai and I think I got a great deal. The features of the car are everything I wanted and it drives well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for shopping with Universal Hyundai and this great review!

Lurv my Veloster

Eric got me the car I've been wanting for a very long time and I could not be anymore satisfied! Also the man in finance (I'm sorry I cannot remember his name, it was long and complicated I think) gave me some great pointers and tips when it comes to my Veloster Turbo! Definitely really really happy with how everything turned out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Awesome, thank you!

Feedback

My car buying experience was wonderful as always thanks to Carlos! All of the staff is so wonderful and friendly. Thank you guys so much for making my experience amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this kind review, congrats!

My Experience

Overall Great. At one point there seemed to be a disagreement between our staff member and another staff member by the printer. It was awkward and I think it was something about the other staffer taking a customer. Other than that it was great.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Glad to hear that you had a great experience, welcome to the Hyundai family! Congrats!

Exellent

I love my car and I'm happy with the purchase thank you Eric Rivera for all your help I will recomend Universal Hyundai to all mine friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for this kind review and sharing with us!

Great service!

Luis was very helpful and did everything possible to facilitate the transaction and satisfaction with the vehicle. Would definitely use him again. He worked very closely with upper management and the financial personnel to complete the process. Made sure all necessary paperwork was complete without delays. Exceptional service!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!