Les Stanford Chevrolet Cadillac

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Reviews

Average Ratings

4.6
383 lifetime reviews. Includes reviews of Les Stanford Chevrolet Cadillac from DealerRater.com
  • Outstanding Service and Coordination
    April 26, 2017

    I live in Seattle and I've spent the last few years shopping the various car sites looking for a pre-owned C7 Corvette as a retirement toy, lettin...


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    I live in Seattle and I've spent the last few years shopping the various car sites looking for a pre-owned C7 Corvette as a retirement toy, letting no distance within the U.S. be too far to go should the "perfect" car avail itself. (Being one of the largest Corvette dealers in the country, Les Stanford stood out as one to watch for that perfect car.) At the end of March, a car turned up on their lot that met my criteria perfectly: very low miles, one-owner from that dealership, Certified Pre-Owned, and equipped as though I'd ordered it. I dropped a "contact me" note on the car site I was using and Mike Morehead responded the same day by both e-mail and a phone message. Mike is easy going and quite knowledgeable regarding the world of specialty cars and the many venues in which they are seen. We were able to quickly and easily sort out the details of an interstate purchase and in two days my wife and I were on a plane to Dearborn. We were picked up at the airport, treated as though we were his first and only customer, given a brief on the vehicle and its operation, details for setting up OnStar and Sirius XM and tips for personal things to do in the area. Lamont Richmond did a great job sorting out the paperwork for the cash purchase and Mike provided me with all details and assistance in registering the vehicle in Washington, making it a relatively seamless transition. I've purchased many Porsches, Lotus', Jaguars and Corvettes over the years and I know what's good and what's not. Make no doubt, Les Stanford is THE place to purchase a vehicle and Mike is THE guy to work with.

    Does recommend this dealer

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  • Kia Soul for our college student
    April 26, 2017

    My husband met with Mike who was very pleasant and funny. He gave us the best deal and treated like family. Mike listened and delivered the best f...

    Les Stanford Chevrolet Cadillac

    Mrs Griffin, Thank you so much for the complimentary review of Mike Morehead and Les Stanford Chevrolet Cadillac. He is a funny guy who works ha...


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    My husband met with Mike who was very pleasant and funny. He gave us the best deal and treated like family. Mike listened and delivered the best for our college daughter. Mr. & Mrs. Griffin

    Does recommend this dealer
    Les Stanford Chevrolet Cadillac

    Mrs Griffin, Thank you so much for the complimentary review of Mike Morehead and Les Stanford Chevrolet Cadillac. He is a funny guy who works hard to make sure his customers are happy with their experience and we are grateful to know that yours was a good one. It's difficult shopping for a car for a teenager who is going off to school. You want something that is reliable and safe. After our thorough inspection process we believe you can count on the Kia Soul to serve your daughter well. Thank you for choosing Les Stanford Chevrolet Cadillac. We appreciate your business and your kind review. Take care and be safe, Michelle J Hughes for Les Stanford Chevrolet Cadillac management team


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  • Escalade 17
    April 25, 2017

    Salesman Bob mcgoldrick Great buying experience Bob is very very good. Hegoes that extra mile to show you how this car works. The only problem I...

    Les Stanford Chevrolet Cadillac

    Dear Melvin, Thank you for letting us know about your great experience with Bob McGoldrick and Les Stanford Cadillac. We appreciate you taking t...


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    Salesman Bob mcgoldrick Great buying experience Bob is very very good. Hegoes that extra mile to show you how this car works. The only problem I had was with the trade in . Who ever gives out the trade in vallue dosnt seem to know how to value GMC vehicles. A 08 is definitely with more then 2500.00. So now I have to sell it myself and I Jaye dealing with selling it myself. Other then this issue everything was great.

    Does recommend this dealer
    Les Stanford Chevrolet Cadillac

    Dear Melvin, Thank you for letting us know about your great experience with Bob McGoldrick and Les Stanford Cadillac. We appreciate you taking the time to review us and appreciate the five-star rating. I would suggest that you go to KBB.com to find the value of your specific vehicle. I would have done it for you but I don't know the particulars of your GMC. KBB is a very good source to find a selling price based on mileage, condition, body style, etc. We hope that it values higher and that you get a good price for it. We hope that you enjoy your new Escalade for years to come. If you ever have any questions, you may contact Bob and he should be able to provide what you need. Thanks again for choosing Les Stanford Cadillac. Take care and be safe, Michelle J Hughes for the Les Stanford Chevrolet Cadillac management team


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  • Customer service and expertise
    April 25, 2017

    My sales representative, Michelle Sladovich, is not only knowledgeable in all aspects of the Cadillac line, but has a high level of expertise in t...

    Les Stanford Chevrolet Cadillac

    "Smurfette," Thank you for the wonderful review of Michelle Sladovich and Les Stanford Cadillac. We are so grateful that you chose our dealershi...


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    My sales representative, Michelle Sladovich, is not only knowledgeable in all aspects of the Cadillac line, but has a high level of expertise in the needs of her clients. This is the first American made car that I've purchased in the last 10+ years. Michelle made me feel that I was a family member and addressed every detail of my needs and wants and is an asset to the organization. I thoroughly enjoyed the process of buying my first Cadillac at Les Stanford!

    Does recommend this dealer
    Les Stanford Chevrolet Cadillac

    "Smurfette," Thank you for the wonderful review of Michelle Sladovich and Les Stanford Cadillac. We are so grateful that you chose our dealership to get into an American-made vehicle. We know that you will come to love the brand and will continue to lease these luxurious vehicles for some time to come. Michelle is a proven leader in the Cadillac line. Her reviews on DealerRater speak for themselves. She works that hard for every client and it shows. We appreciate you taking the time to send in your positive review. We look forward to seeing you for your first FREE maintenance visit. Please feel free to sit and talk with Michelle while you wait. Also, check with the Service Department to see how many FREE maintenance visits you receive with your particular lease term. Thank you again. Take care and be safe. Michelle J Hughes Les Stanford Cadillac


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  • Great Service

    I always get my vehicle serviced at this center. Everyone I ever deal with is friendly and professional. My vehicle is always done quickly regardl...

    Dealer Response

    Mariam, Thank you so very much for your wonderful review of Les Stanford Chevrolet Cadillac and its Service department. We are so pleased to hav...


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    I always get my vehicle serviced at this center. Everyone I ever deal with is friendly and professional. My vehicle is always done quickly regardless of the issues I may have brought it in for. I would only get my vehicle serviced here. I have been bringing my cars to this dealership for service for years.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Mariam, Thank you so very much for your wonderful review of Les Stanford Chevrolet Cadillac and its Service department. We are so pleased to have you as a loyal customer and are so appreciative of you sharing your story with Cars.com readers. We look forward to seeing you again on your next visit. In the meantime, please take care and be safe. Sincerely, The management team of Les Stanford Chevrolet Cadillac


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  • I can't even get ahold of someone to talk to.

    I have a service problem and I can't even get someone to answer the phone.

    Dealer Response

    Patrick, We are very sorry that our phones lines have been so backed up. We are aware of the issue and are trying to get to a solution. A repre...


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    I have a service problem and I can't even get someone to answer the phone.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Patrick, We are very sorry that our phones lines have been so backed up. We are aware of the issue and are trying to get to a solution. A representative from our service department will get in touch with you within 24 hours and should be able to help you with your service needs. Thank you for your patience as we work to solve the problem. Sincerely, Michelle J Hughes


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  • Eric Breda, Sales Rep at Les Stanford is very courteous, kno
    April 13, 2017

    Eric Breda, Sales Rep at Les Stanford is very courteous, knowledgeable, understanding and prompt. This is my second Cadillac. I will buy from hi...

    Les Stanford Chevrolet Cadillac

    Gail, Thank you for taking the time to let us know about your experience with Eric Breda and Les Stanford Cadillac. We appreciate feedback of an...


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    Eric Breda, Sales Rep at Les Stanford is very courteous, knowledgeable, understanding and prompt. This is my second Cadillac. I will buy from him again. Cassandra Gail Scott

    Does recommend this dealer
    Les Stanford Chevrolet Cadillac

    Gail, Thank you for taking the time to let us know about your experience with Eric Breda and Les Stanford Cadillac. We appreciate feedback of any kind from our customers, especially when it's good. We're sure that you will enjoy your new vehicle for years to come and, don't forget that FREE maintenance now comes with every lease. When you come in for your first oil change and tire rotation, confirm how many maintenance visits come with your particular lease and be sure to visit Les Stanford for all your service needs. Thank you for choosing Les Stanford Chevrolet Cadillac and Eric Breda. We are happy to serve all of your automotive needs. Thanks again and be safe, The management team at Les Stanford Chevrolet Cadillac


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  • Awesome customer service
    April 7, 2017

    Rochelle White is a phenomenal sales representative. She is kind, considerate and patient. She makes you feel comfortable and because of that my w...

    Les Stanford Chevrolet Cadillac

    "Revjoe," Thank you for your fabulous review of Rochelle White and the Les Stanford Cadillac staff. We are thrilled to know that you are enjoyin...


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    Rochelle White is a phenomenal sales representative. She is kind, considerate and patient. She makes you feel comfortable and because of that my wife and I trust her completely to give us the best deal possible and to work within our budget. Rochelle is a joy to work with and because of her Les Stanford is my dealer for life!

    Does recommend this dealer
    Les Stanford Chevrolet Cadillac

    "Revjoe," Thank you for your fabulous review of Rochelle White and the Les Stanford Cadillac staff. We are thrilled to know that you are enjoying your new vehicle and that Rochelle made the transaction smooth and friendly. We sincerely appreciate you posting your positive review and we hope that you will also recommend your friends, family and co-workers to Rochelle. She will take just as good of care of them as she does you. You can trust her on that! Thanks again, The Les Stanford management team


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  • Used cars

    While I did not purchase a vehicle here, I was in contact with Brian regarding a used Corvette. We spoke on several iccasions and he was always h...

    Dealer Response

    John, Thank you for your wonderful review of Brian Witkowski and Les Stanford Chevrolet! We sincerely appreciate it. We're sorry that our Corve...


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    While I did not purchase a vehicle here, I was in contact with Brian regarding a used Corvette. We spoke on several iccasions and he was always highly professional and patient with my many questions and concerns. I found him to be friendly, polite, and very considerate of my requests. I would recommend Brian highly if you are looking for a used vehicle at this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    John, Thank you for your wonderful review of Brian Witkowski and Les Stanford Chevrolet! We sincerely appreciate it. We're sorry that our Corvette ended up not suiting your needs but please remember that we are here should you decide to shop again. Congratulations on your Corvette and be safe. The management team at Les Stanford Chevrolet Cadillac


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  • Worst Servicing Experience I've Ever Had
    April 3, 2017

    I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and chec...

    Les Stanford Chevrolet Cadillac

    I understand that you spoke with George Brown today in an attempt to rectify this situation. You and he can work this out. We would surely apprec...

    LDawson

    The only attempt to contact me has been a copy/paste text box in this and my Yelp review. I have not spoken with George, nor will I lie in my revi...

    LDawson

    Michelle, I left my cell phone number. If I had received a call or voice mail and missed it, I would still have that information in my phone. I do...

    Les Stanford Chevrolet Cadillac

    Mr Dawson, George Brown informed me that he did call you. Perhaps he also left a voice mail that was forgotten. I can only post what I'm told. ...

    Les Stanford Chevrolet Cadillac

    Mr Dawson, We are very sorry that our service department was unable to meet your needs and expectations. We do our best to service all customers...


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    I have never had such an awful experience on having my vehicle serviced. I set up an appointment over a week in advance for a brake check and check engine light, as well as routine maintenance. I dropped the vehicle off on a Wednesday afternoon. The service technician had to repeat back to me what was to be done on the vehicle multiple times because he kept forgetting and hadn't pulled up the appointment information I had set. Or maybe they don't have the technology to send that information from their webpage to their internal system. Either way, why even require selecting the service need if the technician isn't going to have it when I come in for the appointment? I was told they could have the vehicle back to me the next morning, and they didn't offer any other form of transportation except for a rental (other dealers allowed me to use an onsite car for overnight and even same-day repairs), which I had to pay out of pocket for. Thursday afternoon(!) I called to get an update and at that time was informed that their brake guys had mandatory training and they were running behind. They never planned on calling me to let me know! I have no idea when I would have received a call with an updated time table. I guess they just assume my life can be put on hold for their convenience. After that call, I had to wait an additional 4 and a half hours for them to finally inspect my car. At this time, it had been at their service center for over 25 hours! What's the point of an appointment if the car's going to sit for so long! A follow up call when I set the appointment makes a lot of sense now, to help with their lack of tech or incompetent staff, too bad that never happened. Then I was told that I needed new brake pads and rotors and an almost $700 job to replace a part of the emission system. That wasn't an issue, but then they told me they wouldn't even be able to start the work until Monday! And they didn't say if it could be done on Monday or not! I took my car back at this point and was charged $75 labor for the 5 minutes required to hook up the device and get the read out for the check engine light. All told, I spent nearly $180 (including car rental) for the "pleasure" of the worst customer service experience I've had in my life. To cap it off, I asked to complete the survey they had flyers and pictures for, but was told that was only for warranty work. Even on something as simple as the survey, this dealership wasn't willing to work with me. Lastly, their "door to door" directions link in the confirmation email links to a mostly blank page. *Update* On 4/4, I called the number George Brown left in a response to this review. It went to his voicemail and I made sure to leave my phone number. There hasn't been a response. *Second Update, 4/19* I spoke with Michelle, a representative from the dealership, this morning. While she was empathetic and apologetic, when I asked her why I should go back to Les Stanford over a different dealership I???ve had far superior experience with in the past, she couldn???t offer me a concrete reason. I wasn???t provided justification to give my vehicle, money, and time to them again. There was a nebulous offer of a discount if I should go back to them. She also suggested the name of a competent employee I could request. There was no mention of a refund for the car rental or the egregious charge for labor on the check engine light. I told her I would consider it, and I have. I won???t be returning to Les Stanford under any circumstance. I want them to know that Lenny has cost them a customer and I am more than happy to spend the over $1,000 in needed parts and labor for my vehicle at Dick Genthe Chevrolet in Southfield, as well as all future service I need on this vehicle for maintenance and to get it ready for resale. I wonder if the $120 or so they charged me was worth it for them.

    Does not recommend this dealer
    Came in for service or repair
    Les Stanford Chevrolet Cadillac

    I understand that you spoke with George Brown today in an attempt to rectify this situation. You and he can work this out. We would surely appreciate it when we try to work things out that you would post about that too. You've hit a number of sites with your review, but have posted nothing about our attempts to make this right. We certainly hope that those posts are forthcoming. Have a wonderful day!

    LDawson

    The only attempt to contact me has been a copy/paste text box in this and my Yelp review. I have not spoken with George, nor will I lie in my review about you "attempting" to make this right. You have sat on my voicemail for two weeks, but now that I've updated my review, an update that made you look worse, you suddenly find the time to respond to me.

    LDawson

    Michelle, I left my cell phone number. If I had received a call or voice mail and missed it, I would still have that information in my phone. I don't. I can't say why George would misinform you about calling me, but my phone hasn't been hacked.A single missed call and voice mail weren't deleted from my phone and smart watch without my knowledge. I do in fact live in Dearborn. I look forward to your call.

    Les Stanford Chevrolet Cadillac

    Mr Dawson, George Brown informed me that he did call you. Perhaps he also left a voice mail that was forgotten. I can only post what I'm told. Certainly I am not trying to pick a fight with you and I hope that you don't read into anything into what I am saying. I want to get this issue resolved. No one likes negative reviews and we will do our best to make this right but the dialogue has to start somewhere, and it's looking like it has to be with me. To be sure I have the correct LDawson, do you live in Dearborn? If so, I will contact you in the morning to see what we can do. I hope that together we can work this out. I appreciate your time. Michelle

    Les Stanford Chevrolet Cadillac

    Mr Dawson, We are very sorry that our service department was unable to meet your needs and expectations. We do our best to service all customers as quickly as we can but, being one of the largest service departments in metro Detroit, we can get backlogged. We're sorry that this happened while your vehicle was in for maintenance and inspection. I would like to discuss this with you further. Please contact me directly so that we can chat. My direct line is 313.724.1451. Thank you, George Brown Service Director


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