Fitzgerald Buick GMC Rockville

Reviews

Average Ratings

4.7
88 lifetime reviews. Includes reviews of Fitzgerald Buick GMC Rockville from DealerRater.com
  • Good experience

    We had a great buying experience here. Armen (salesperson) and Tony (manager) were easy to deal with and helpful and patient. It felt friendly and...


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    We had a great buying experience here. Armen (salesperson) and Tony (manager) were easy to deal with and helpful and patient. It felt friendly and casual, and they answered all our questions. It never felt like a pressure sale and it was great to have the manager involved through the whole process. While this is not as fancy a facility as other DC area Buick dealers, the price and treatment we got here make it #1 in my book.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Disappointing
    May 23, 2017

    Disappointing...

    Fitzgerald Buick GMC Rockville

    Ms. Lopez, you mentioned in your review that the reason for your loyalty to our business was because of our customer service. We hope you are unde...


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    Disappointing...

    Does not recommend this dealer
    Came in for service or repair
    Fitzgerald Buick GMC Rockville

    Ms. Lopez, you mentioned in your review that the reason for your loyalty to our business was because of our customer service. We hope you are understanding that your last visit was not exemplary of our reputation. Your review was not taken lightly and we have sent a correspondence to your address on file. Please accept our most sincere apologies that our communication skills failed you that day. We would like to work with you on repairing your trust with our business. Hoping to hear from you soon.


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  • Absolutely dissatisfied with the service dept.

    I'm absolutely dissatisfied with the quality of services I received from the Fitzgerald Auto Mall in Rockville, MD. My second visit to the dealers...

    Dealer Response

    Ms. Hardwick, though the tire warehouse misspoke about the location of your tire we do feel we could have followed up with you more closely during...


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    I'm absolutely dissatisfied with the quality of services I received from the Fitzgerald Auto Mall in Rockville, MD. My second visit to the dealership, my appointment was for a nail removal from my tire that resulted in a 24+ hour ordeal.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ms. Hardwick, though the tire warehouse misspoke about the location of your tire we do feel we could have followed up with you more closely during your visit, please accept our sincere apology. A correspondence has been sent to your address on file. We hope to hear from you again.


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  • Bernie Kogod

    Eric & Jason were both knowledgeable, service oriented, and professional. I give them both a 10+

    Dealer Response

    Bernie, thank you so much for sharing! We love having Eric and Jason on our team :)


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    Eric & Jason were both knowledgeable, service oriented, and professional. I give them both a 10+

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Bernie, thank you so much for sharing! We love having Eric and Jason on our team :)


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  • Very nice staff and great prices

    Found a great lease deal on a new Terrain. Couldn't have done it without Fitzgerald GMC. Everyone was helpful while I was looking, and more impo...

    Dealer Response

    Your review brings a smile to our faces! Thank you so much for sharing.


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    Found a great lease deal on a new Terrain. Couldn't have done it without Fitzgerald GMC. Everyone was helpful while I was looking, and more importantly, after I purchased. Can't recommend them any higher.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Your review brings a smile to our faces! Thank you so much for sharing.


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  • Very nice service dept!

    I have been coming here for a while. Very nice guys that work here, they never try to force me to do repairs that I don't need. My car has been ru...

    Dealer Response

    We appreciate you sharing your thoughts about our team! Looking forward to continuing to serve you and your Buick.


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    I have been coming here for a while. Very nice guys that work here, they never try to force me to do repairs that I don't need. My car has been running great thanks to them!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate you sharing your thoughts about our team! Looking forward to continuing to serve you and your Buick.


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  • Best service ever

    I was very pleased with the whole experience. The service department was very helpful and really took the time to explain everything to me in a wa...

    Dealer Response

    Thank you so much for sharing Ms. Warren! It was a pleasure servicing your vehicle and we look forward to doing so again next time.


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    I was very pleased with the whole experience. The service department was very helpful and really took the time to explain everything to me in a way that I could understand. The service was fast and the prices were good.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for sharing Ms. Warren! It was a pleasure servicing your vehicle and we look forward to doing so again next time.


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  • Fast and smooth service

    Very happy with my experience at Fizgearld. They fixed my car fast and told me all the prices upfront. Prices were good.

    Dealer Response

    Lenny, that is the #FitzWay! Thank you for your business and we'll see you next time.


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    Very happy with my experience at Fizgearld. They fixed my car fast and told me all the prices upfront. Prices were good.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Lenny, that is the #FitzWay! Thank you for your business and we'll see you next time.


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  • Great service

    Very happy with the whole experience and would highly recommend to others.

    Dealer Response

    Janet, so glad we could be of service to you and your vehicle. Thank you for choosing the #FitzWay!


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    Very happy with the whole experience and would highly recommend to others.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Janet, so glad we could be of service to you and your vehicle. Thank you for choosing the #FitzWay!


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  • Very happy

    So happy with the whole experience. It didn't take long to have my car fixed and the prices were much better than I expected. I would definitely g...

    Dealer Response

    Love to hear this Jason! Drive safe and we will see you at your next visit.


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    So happy with the whole experience. It didn't take long to have my car fixed and the prices were much better than I expected. I would definitely go back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Love to hear this Jason! Drive safe and we will see you at your next visit.


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