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Reviews

Average Ratings

4.8
959 lifetime reviews. Includes reviews of Richmond Ford West from DealerRater.com
  • Excellent

    Purchased a 2016 Ford Explorer. Sales people were very helpful and made the buying experience a pleasure. I elected to purchase the Auto Armor Ult...

    Dealer Response

    Edward, thanks so much for taking the time to review your experience. Congratulations on your 2016 Ford Explorer. We're sure you will enjoy the st...


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    Purchased a 2016 Ford Explorer. Sales people were very helpful and made the buying experience a pleasure. I elected to purchase the Auto Armor Ultimate Appearance Protection package, when I purchased to vehicle. I was truly impressed with the outcome....wow! Joey Foust was right, this product is truly impressive.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Edward, thanks so much for taking the time to review your experience. Congratulations on your 2016 Ford Explorer. We're sure you will enjoy the stronger engine and improved interior. Be sure to let us know if we can assist in any way.


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  • great service
    May 29, 2017

    Will help me at the highest level as a car salesman his patience with the customer is A1 and as a person that need a fresh start with rebuilding a...


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    Will help me at the highest level as a car salesman his patience with the customer is A1 and as a person that need a fresh start with rebuilding a credit history Mr will made me confident like a had a 700+ score already will great guy and I thank him 1000 times more for getting my credit life starting again

    Does recommend this dealer

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  • Professional and Courteous
    May 28, 2017

    The staff at Richmond Ford West were professional yet friendly. They assisted me in finding the right car at the right price without being pushy. ...


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    The staff at Richmond Ford West were professional yet friendly. They assisted me in finding the right car at the right price without being pushy. I recommend the staff at this dealership for all your auto needs.

    Does recommend this dealer

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  • Expert Service/Knowledgeable Staff
    May 28, 2017

    The staff was courteous, knowledgeable, and thorough. They assisted me with getting the truck I wanted at the price I wanted. The staff made tru...

    Richmond Ford West

    Cheryl, thank you for the kind words on your recent visit. We appreciate the opportunity to work and form that relationship with you. Enjoy your v...


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    The staff was courteous, knowledgeable, and thorough. They assisted me with getting the truck I wanted at the price I wanted. The staff made truck buying a fun and enjoyable experience!!! We have established a wonderful ongoing business relationship. Thank you Richmond Ford West and thank you so much Michael Johson!!!

    Does recommend this dealer
    Richmond Ford West

    Cheryl, thank you for the kind words on your recent visit. We appreciate the opportunity to work and form that relationship with you. Enjoy your vehicle and please let us know if we can help again in the future!


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  • Purchasing a vehicle
    May 27, 2017

    Helpful. Friendly. Courteous. Very professional and personable. To deal with. Worked out well. I left the dealership satisfied with the end r...

    Richmond Ford West

    Thanks for your feedback and excellent rating, Robert. We're so happy to hear that you had such an enjoyable visit and that you left completely sa...


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    Helpful. Friendly. Courteous. Very professional and personable. To deal with. Worked out well. I left the dealership satisfied with the end result. Informational. Great people to work with

    Does recommend this dealer
    Richmond Ford West

    Thanks for your feedback and excellent rating, Robert. We're so happy to hear that you had such an enjoyable visit and that you left completely satisfied. Don't hesitate to contact us again in the future if there's anything else we can do for you!


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  • Glad that we decided to go there
    May 27, 2017

    Couldn't have made a better choice in our decision to go to Richmond Ford West. They know what customer service is. They listened to what we wan...

    Richmond Ford West

    Scott, thank you for your stellar review and five-star rating here on DealerRater. We¿¿¿re glad to hear our team provided such an enjoyable experi...


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    Couldn't have made a better choice in our decision to go to Richmond Ford West. They know what customer service is. They listened to what we wanted, and worked with that until we were able to find the F150 that we wanted.

    Does recommend this dealer
    Richmond Ford West

    Scott, thank you for your stellar review and five-star rating here on DealerRater. We¿¿¿re glad to hear our team provided such an enjoyable experience for you. Please let us know if we can assist in the future, and enjoy your new truck!


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  • What I was looking for
    May 27, 2017

    I wanted an F150 and wanted to deal with the right folks. I found both at Richmond Ford West! I would certainly recommend this dealership to folk...

    Richmond Ford West

    Thank you for the excellent review! We appreciate your business and recommendation. Please don't hesitate to contact us if there is anything else ...


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    I wanted an F150 and wanted to deal with the right folks. I found both at Richmond Ford West! I would certainly recommend this dealership to folks looking for a vehicle.

    Does recommend this dealer
    Richmond Ford West

    Thank you for the excellent review! We appreciate your business and recommendation. Please don't hesitate to contact us if there is anything else we can do for you!


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  • Awesome experience
    May 26, 2017

    Fantastic buying experience. Great customer service & smooth transaction. Great buying experience. Would definitely buy at this dealership and fro...

    Richmond Ford West

    One of our main goals is to make every customer feel like family and we're glad you enjoyed your time with our team. If you feel like coming back ...


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    Fantastic buying experience. Great customer service & smooth transaction. Great buying experience. Would definitely buy at this dealership and from Tonya again. Thank you!! We love the car.

    Does recommend this dealer
    Richmond Ford West

    One of our main goals is to make every customer feel like family and we're glad you enjoyed your time with our team. If you feel like coming back for another visit, the New Owners Seminar would be a great opportunity! Thanks for the review and we hope to see you back soon.


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  • Great experience!
    May 24, 2017

    So happy with my purchase! Our sales associate, Will Kenney was very knowledgeable about all the features on the vehicle. He was also extremely...

    Richmond Ford West

    Congratulations on your new vehicle and thank you for your feedback! We're delighted to hear that William was about to provide you with exceptiona...


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    So happy with my purchase! Our sales associate, Will Kenney was very knowledgeable about all the features on the vehicle. He was also extremely patient and helpful as I made my final decision. It was a great experience with everyone who helped us through this process. I love this vehicle!

    Does recommend this dealer
    Richmond Ford West

    Congratulations on your new vehicle and thank you for your feedback! We're delighted to hear that William was about to provide you with exceptional assistance. Come back soon for a New Owners Seminar if you'd like to learn more about your new vehicle!


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  • Great dealership!
    May 23, 2017

    If you are looking to buy a vehicle, Richmond Ford West is the place to go! I was very pleased with the customer service throughout the buying pro...

    Richmond Ford West

    Thank you for your review and kind feedback on your recent visit. Customer satisfaction is extremely important to our team and we're so glad to he...


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    If you are looking to buy a vehicle, Richmond Ford West is the place to go! I was very pleased with the customer service throughout the buying process. The people here are extremely nice and willing to work with you. I will gladly recommend this dealership to anyone and I also plan on returning!

    Does recommend this dealer
    Richmond Ford West

    Thank you for your review and kind feedback on your recent visit. Customer satisfaction is extremely important to our team and we're so glad to hear that you truly enjoyed your visit. We appreciate your recommendation and please don't hesitate to give us a call if there's anything else we can do!


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