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Reviews

Average Ratings

4.7
94 lifetime reviews. Includes reviews of Gloucester Toyota from DealerRater.com
  • Great Dealership/Experience!!!

    My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyo...


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    My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyota and about the people there. Search after search I kept on coming back to a Camry at Gloucester Toyota. I called and met with Tommy. Great guy!!! He thoroughly went over all the options and proceeded, after I said "I'll take it", to enter my home in the navigation system, connect and sync my phone, and answer all questions I had...even the few times I realized he had already given me that answer but Tommy always answered as though it was the first time he gave that answer. Tommy throughout the entire experience was more like a friend helping you than a salesman. This was Saturday and he texted me so I would have his cell number...just in case... Well, just in case came on Monday when I left work to go pay... I didn't see a piece of aluminum and my 2 day old car had received a flat tire...yea me... I was 5 min. from the house, so I texted Tommy letting him know I would be late as I needed to change the tire and he immediately responded telling me as soon as I would arrive he would get the tire in the shop and have the car detailed while I waited. Again, more like a friend than a salesman, he walked me through the entire process after meeting me in the parking lot when I arrived. Literally, when I turned around after getting out of the car, Tommy was 20 ft away getting things started. Here's the BIGGEST BONUS...since I got there late, by the time the car was done being detailed, the shop guys had gone home. Any other dealership, I would have had to go home and change the tire myself. NOT while Tommy was there, he drove my car into the shop and changed the tire for me. WOW!!! I was hoping to find a dealership that I and my family could continue with and I did. After Tommy was done, he came and took me out to a nicely detailed vehicle. He opened the trunk, doors, and hood. He asked if everything was okay and apologized it took some time. To explain, I took the vehicle home on Saturday not too long after the vehicle landed on the lot so they had not had time to do a thorough detailing job so Tommy promised when we next saw each other he'd make sure it would happen. Again, any other dealership, that's what they would say and then it's, "we never said that"... You know those Toyota commercials where people were jumping beside their vehicles, in my picture, I had just landed... :) I know this is getting long but I also wanted to give a big kudos to their service guys. That tire incident wasn't a simple round puncture...one that may have necessitated a new tire...ugh... Broken record but any other dealership, "hey, sorry, couldn't fix it so we need to put on a new tire"...not here, they gave it an honest attempt and it was fixed with a simple patch...phew... I wish I could remember the name of the guy in service but they were respectful, polite, and appeared genuinely happy. Every person in the waiting room was treated like Gold. Let me not forget the lady you paid, so nice and had a great personality. From the test drive to the end of this experience Gloucester Toyota's people have made me a walking billboard. You know how dealerships always put their stickers on the trunk? It's something I don't like...well, this time it's different, I'm proud to let everyone know where my Toyota came from. Tommy, if you read this to the end, thanks again!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good experience
    April 19, 2017

    Salesman was very considerate of my special needs. He was honest, fair, and to the point. It was a pleasant experience. He went the extra mile ...


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    Salesman was very considerate of my special needs. He was honest, fair, and to the point. It was a pleasant experience. He went the extra mile in helping me and I feel he gave me a very good deal.

    Does recommend this dealer

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  • Repair of driver-side sun visor
    April 18, 2017

    The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very promp...


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    The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt and efficient, made the repair without an appointment and didn't charge us. Holly and Justin are exceptional employees and a pleasure to deal with. Haven't experienced service like this from other dealerships.

    Does recommend this dealer
    Came in for service or repair

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  • Service Department
    April 18, 2017

    I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been v...


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    I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very helpful. They are pleasant, knowledgeable, and go out of their way to help; They are assets to the Gloucester Toyota team.

    Does recommend this dealer
    Came in for service or repair

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  • Service Department
    April 7, 2017

    I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. ...


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    I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Instead of ordering a part and making the appointment, they fixed it on the spot for me and did not charge me. We have bought two vehicles at this dealership and have three serviced when needed. We have been so pleased with the service in every department, we plan to always buy our vehicles from Gloucester Toyota and to continue all maintiance/service performed there.

    Does recommend this dealer
    Came in for service or repair

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  • Great experience
    March 21, 2017

    I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was deal...


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    I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was dealing with a friend who was truly there to help, and not a salesperson trying to make me crack under pressure. He knew what he was talking about and answered all of my questions. After helping us for hours, until 8pm, the cleaning crew was gone for the day, so he went out there himself and cleaned the car for us! Such a great guy. Cameron made closing on the vehicle a breeze. He was fun to deal with and kept the whole process so easy! Thanks for everything guys!

    Does recommend this dealer

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  • Justin fixed my bluetooth problem
    March 21, 2017

    My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my ...


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    My bluetooth had not been working in the car for quite a while. I took it to Verizon and they couldn't fix it, recommending that I take it to my dealer. Justin McAndrews took my car and in no time had the problem fixed. Now I feel better knowing that I can use my phone again in the car. Justin is awesome and I'm glad Gloucester has him!

    Does recommend this dealer
    Came in for service or repair

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  • Outstanding Customer Service
    March 18, 2017

    I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I...


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    I drove into Gloucester Toyota after having been appraised by a law enforcement professional that I had a rear break light that was not working. I was in a terrible time crunch situation, having to pick up my daughter within the next 30-minutes. Justin was simply awesome, and that is putting it mildly. He immediately checked the light, took off the cover, pulled out the burnt out bulb, sent me to the parts department (also awesome folks!) and installed the new bulb personally. I was out of there within 15-minutes of my arrival! All I can say is that Gloucester Toyota has a great manager in Justin and they will get my business in the future! I wholeheartedly and without reservation would recommend anyone and everyone to utilize the Gloucester Toyota Service Department.

    Does recommend this dealer
    Came in for service or repair

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  • Tommy was very helpful and nice
    March 16, 2017

    Tommy answered every question I had about the car with full detail and I would recommend Gloucester Toyota to anybody! Neal was also very helpful ...


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    Tommy answered every question I had about the car with full detail and I would recommend Gloucester Toyota to anybody! Neal was also very helpful with the financing options and went over each one with me since this was my first vehicle purchase.

    Does recommend this dealer

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  • Flawless inspection
    March 2, 2017

    Justin did a wonderful job scheduling a state inspection at the earliest available appointment at my fault of short notice. The service technicia...


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    Justin did a wonderful job scheduling a state inspection at the earliest available appointment at my fault of short notice. The service technicians began service on time and did not delay the completion. Very impressed with the high level of service and highly recommend Toyota to everyone.

    Does recommend this dealer
    Came in for service or repair

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