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Reviews

Average Ratings

4.6
98 lifetime reviews. Includes reviews of Gloucester Toyota from DealerRater.com
  • Great Dealership/Experience!!!

    My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyo...


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    My last car loan was in 2004 and I wasn't looking forward to the typical dealership experience. I had heard of good experiences at Gloucester Toyota and about the people there. Search after search I kept on coming back to a Camry at Gloucester Toyota. I called and met with Tommy. Great guy!!! He thoroughly went over all the options and proceeded, after I said "I'll take it", to enter my home in the navigation system, connect and sync my phone, and answer all questions I had...even the few times I realized he had already given me that answer but Tommy always answered as though it was the first time he gave that answer. Tommy throughout the entire experience was more like a friend helping you than a salesman. This was Saturday and he texted me so I would have his cell number...just in case... Well, just in case came on Monday when I left work to go pay... I didn't see a piece of aluminum and my 2 day old car had received a flat tire...yea me... I was 5 min. from the house, so I texted Tommy letting him know I would be late as I needed to change the tire and he immediately responded telling me as soon as I would arrive he would get the tire in the shop and have the car detailed while I waited. Again, more like a friend than a salesman, he walked me through the entire process after meeting me in the parking lot when I arrived. Literally, when I turned around after getting out of the car, Tommy was 20 ft away getting things started. Here's the BIGGEST BONUS...since I got there late, by the time the car was done being detailed, the shop guys had gone home. Any other dealership, I would have had to go home and change the tire myself. NOT while Tommy was there, he drove my car into the shop and changed the tire for me. WOW!!! I was hoping to find a dealership that I and my family could continue with and I did. After Tommy was done, he came and took me out to a nicely detailed vehicle. He opened the trunk, doors, and hood. He asked if everything was okay and apologized it took some time. To explain, I took the vehicle home on Saturday not too long after the vehicle landed on the lot so they had not had time to do a thorough detailing job so Tommy promised when we next saw each other he'd make sure it would happen. Again, any other dealership, that's what they would say and then it's, "we never said that"... You know those Toyota commercials where people were jumping beside their vehicles, in my picture, I had just landed... :) I know this is getting long but I also wanted to give a big kudos to their service guys. That tire incident wasn't a simple round puncture...one that may have necessitated a new tire...ugh... Broken record but any other dealership, "hey, sorry, couldn't fix it so we need to put on a new tire"...not here, they gave it an honest attempt and it was fixed with a simple patch...phew... I wish I could remember the name of the guy in service but they were respectful, polite, and appeared genuinely happy. Every person in the waiting room was treated like Gold. Let me not forget the lady you paid, so nice and had a great personality. From the test drive to the end of this experience Gloucester Toyota's people have made me a walking billboard. You know how dealerships always put their stickers on the trunk? It's something I don't like...well, this time it's different, I'm proud to let everyone know where my Toyota came from. Tommy, if you read this to the end, thanks again!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Courteous, friendly hometown service
    June 15, 2017

    I brought my 2014 Camry in with foreboding. The transmission seemed to be going bad. I was informed that the warranty was extended because of a ...


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    I brought my 2014 Camry in with foreboding. The transmission seemed to be going bad. I was informed that the warranty was extended because of a factory problem with the torque converter and the problem would be fixed under warranty. Very good news. They also told me my car would be ready to pick up on Thursday and it was ready Wednesday at noon. Everyone was kind and friendly and attentive. I couldn't ask for a more positive experience.

    Does recommend this dealer
    Came in for service or repair

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  • Knowledgeable and helpful

    I have been corresponding with the sales manager at Gloucester Toyota in the search for a reliable used vehicle¿ and they have been very accommoda...


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    I have been corresponding with the sales manager at Gloucester Toyota in the search for a reliable used vehicle¿ and they have been very accommodating in providing any information that I have requested thus far. The prices and inventory are very fair, the vehicles are very clean, and have been looked over thoroughly to ensure that there are no mechanical issues. This is a very professional dealership to work with, and I would highly recommend them to anyone that is in the market for a new or used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Repair dented bumper while in for service of recall notice
    May 11, 2017

    "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from ...


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    "Randy" repaired my dented bumper on our 2006 Sequoia without charge; awesome service & customer concern!! Above & beyond service resulting from my inquiry re: how I could access affected area! Outstanding customer service at G.T. Friendly, professional, helpful employees in service and sales department!

    Does recommend this dealer
    Came in for service or repair

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  • Not treated fairly
    May 2, 2017

    The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingnes...


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    The service manager was rude and pretty much called me a liar . I will never return here again due to his unprofessional attitude and unwillingness to admit that his team did not preform their duties .

    Does not recommend this dealer
    Came in for service or repair

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  • Good experience
    April 19, 2017

    Salesman was very considerate of my special needs. He was honest, fair, and to the point. It was a pleasant experience. He went the extra mile ...


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    Salesman was very considerate of my special needs. He was honest, fair, and to the point. It was a pleasant experience. He went the extra mile in helping me and I feel he gave me a very good deal.

    Does recommend this dealer

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  • Repair of driver-side sun visor
    April 18, 2017

    The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very promp...


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    The sun visor on our 2013 Prius has come loose and hangs down on two separate occasions. On this most recent repair the dealership was very prompt and efficient, made the repair without an appointment and didn't charge us. Holly and Justin are exceptional employees and a pleasure to deal with. Haven't experienced service like this from other dealerships.

    Does recommend this dealer
    Came in for service or repair

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  • Service Department
    April 18, 2017

    I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been v...


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    I have owned my Toyota Camry for 3 years and have visited the service department many times for required maintenance. Holly and Justin have been very helpful. They are pleasant, knowledgeable, and go out of their way to help; They are assets to the Gloucester Toyota team.

    Does recommend this dealer
    Came in for service or repair

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  • Service Department
    April 7, 2017

    I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. ...


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    I had a part falling off the front of my car and went by the dealership to see what part needed to be ordered prior to setting up my appointment. Instead of ordering a part and making the appointment, they fixed it on the spot for me and did not charge me. We have bought two vehicles at this dealership and have three serviced when needed. We have been so pleased with the service in every department, we plan to always buy our vehicles from Gloucester Toyota and to continue all maintiance/service performed there.

    Does recommend this dealer
    Came in for service or repair

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  • Great experience
    March 21, 2017

    I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was deal...


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    I couldn't be happier with my purchase, or the service I received. Tommy is one of the best salesmen I've ever worked with. I felt like I was dealing with a friend who was truly there to help, and not a salesperson trying to make me crack under pressure. He knew what he was talking about and answered all of my questions. After helping us for hours, until 8pm, the cleaning crew was gone for the day, so he went out there himself and cleaned the car for us! Such a great guy. Cameron made closing on the vehicle a breeze. He was fun to deal with and kept the whole process so easy! Thanks for everything guys!

    Does recommend this dealer

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