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Reviews

Average Ratings

3.1
24 lifetime reviews.
  • AMAZINGLY NICE!

    What a great experience I had a Kerry Hyundai! I hate the car buying process but the experience I had at Kerry was so fast and full of super nice ...


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    What a great experience I had a Kerry Hyundai! I hate the car buying process but the experience I had at Kerry was so fast and full of super nice people. Once home I saw the rear spoiler had a crack in it and the were on the ball to get it fixed as fast a possible. Totally recommend Kerry for any new car! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Very Considerate Service Dept!

    Thanks to Brian and Justin in the service department! They were beyond kind and helpful at my oil change yesterday. I missed my second complementa...


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    Thanks to Brian and Justin in the service department! They were beyond kind and helpful at my oil change yesterday. I missed my second complementary oil change in November due to surgery and Brian offered to comp this as free to make up for it. Thanks so much for the courtesy guys!!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Awful

    We had been working with internet department and Avery which he was helpful but as far as rest of dealership goes it was like any other one just t...


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    We had been working with internet department and Avery which he was helpful but as far as rest of dealership goes it was like any other one just trying to pull you in the door love about 40 mins away and was up front on trying to get approved before hand so I didn't waste there time then I go in after working with them for four days and being told come in got you approved on the used car you wanted so go in greeted by another sales person and told Avery not there and he's just going to take us and not worried about him so we get inside and tell him every thing and all he was doing the whole time is running credit again after we already told him they just ran it two days before so the manager must not pay attention either cause they go and run it again just to say oh we can't do any thing long story short it's not about being mad about not getting approved it's the way it was taken care of and how they do business awful service Avery find you a new dealership and become top sales that place is a joke

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • DO NOT BUY A CAR FROM THEM - YOU WILL REGRET IT

    Absolutely worst customer service I have ever had. If I could give them negative stars, I would. I took my brand new car there for the first oil c...


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    Absolutely worst customer service I have ever had. If I could give them negative stars, I would. I took my brand new car there for the first oil change and they FORGOT to put oil in my car - YOU HAD ONE JOB!!!!!!! Got a recall notice in the mail a few weeks ago and tried to call to set up an appointment to take it in for that, left multiple voicemails with the service department - never got one phone call back. I called & called & called only to have to drive to the dealership to schedule the appointment a month out. Rude service department, rude customer service department, rude title clerk, rude operator, all of them - RUDE. Don't ever bother to leave a voicemail - trust me, no one will ever call you back. Don't buy a car there, trust me. Worst decision I have ever made.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • great service!

    worked with Amanda and she was very helpful in my buying process. i am now driving a brand new sentra and love it!


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    worked with Amanda and she was very helpful in my buying process. i am now driving a brand new sentra and love it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Ingored by Customer Service

    I had purchased a set of tires of Kerry in November and since then the car shakes while traveling I-75 at 60 mph and more I took it to ask about s...


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    I had purchased a set of tires of Kerry in November and since then the car shakes while traveling I-75 at 60 mph and more I took it to ask about setting up an appointment. Ok, I was told to ask a certain man at the service desk and he, (I thought) was helping another woman at the time. So, I waited as a person would. After a minute or so it was apparent they were having a personal conversation about someone they knew. No effort was made to tell me just a moment, or we will be right with you. The guy just sat while looking at me and continuing his conversation. The woman was not polite and said help this lady. So, I felt it was pointless and I needed to pick up my child from school, so I left and as I did, no one offered anything such as someone will be with you. It was a waste of time. Furthermore, not trusting anymore of their oil changes.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Nissan

    I recently leased a 2016 Rogue. My salesperson, Steven Hughes, provided me with the best customer service I have received in the process of decidi...


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    I recently leased a 2016 Rogue. My salesperson, Steven Hughes, provided me with the best customer service I have received in the process of deciding which vehicle I was going to choose. He went above and beyond to assist me. He is knowledgeable about all Nissan's and worked very diligently and worked with the manager and the finance dept. to acquire a deal I was able to afford. He contacted me after the deal to follow-up to see if I had any questions or concerns. If anyone visits Kerry Nissan in Florence, please ask for Steven Hughes to assist you. I highly recommend him. He truly cares about his customers. I love my new Rogue. Thank you Steven for all your assistance.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Hyundai Velostar

    What a GREAT expeience I had buying from Brian and Dave... They took really good care of me to the point I didn't have to leave my job... Love the...


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    What a GREAT expeience I had buying from Brian and Dave... They took really good care of me to the point I didn't have to leave my job... Love their friendly home like service...

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor customer service

    I am in need of a tire rotation, and I wasn't sure if that was covered under my Altima lease. So, I called the Kerry dealership of Florence where ...


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    I am in need of a tire rotation, and I wasn't sure if that was covered under my Altima lease. So, I called the Kerry dealership of Florence where I lease my car from to ask. I was transferred to the finance department and someone from finance told me that yes that is covered. He never offered to look up anything for me. I called the service department and scheduled the service appointment. After taking off of work to bring it in, I found out from the service department that it is not covered. When I spoke to the finance department again to express my aggrevation, this time they said that the tire rotation isn't ever included. Only the oil changes for the 1st year. He then told me that all the covered services were given to me when I leased my car. So he was basically saying that I should know what is covered. My lease is almost up and I will not lease or purchase another car from here.

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Complete Joke

    I purchased a car in Late August of this year and I am still trying to get my old loan paid off. It has been one excuse after another. When I did ...


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    I purchased a car in Late August of this year and I am still trying to get my old loan paid off. It has been one excuse after another. When I did first go to the dealership to get a look at the car I made an appointment. After driving 45 minutes to get to their dealership I was told that the car was driven off the lot by service/lot techs. The car would not be back for a few hours. i went off. I left and then after calming down I decided to go back to the dealership since if this car was available it was a good deal. i was there for hours. Very slow process and promises made and not kept. Almost a month later I am still trying to get my old loan paid off and get information on my new loan. i was told by one person that 4 out of their 5 finance guys walked out and they were short handed. if that is true tell your customers the situation so they know up front that they will be there a long time. I was promised certain things for one of the sales manager and a month later nothing! While i was at the dealership buying my car there was an older couple there that was struggling with dealing with the finance dept. they bought a car from them three month prior and their old loan had not been paid off and they had a lien against them. i should of just walked away the first time. Beware of this dealership@!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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