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Reviews

Average Ratings

4.1
Average based on 12 reviews.
  • Great experience

    Great experience all around. The facilities are nice. Spacious showroom with several cars on display. Plenty of room to roam around. Salesman (Sha...


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    Great experience all around. The facilities are nice. Spacious showroom with several cars on display. Plenty of room to roam around. Salesman (Shaun) was very accommodating. No pressure. He was pretty knowledgeable about his product. I test drove anything I wanted. Cars were brought around quickly. I had my five year old with me so that was important. I tried going to another dealer and regretting it because they were a nightmare when trying to negotiate. I ended up back at this dealer and bought his car. Very reasonable negotiation. No hassle, pressure or gimmicks. Got everything on my terms. It literally took about 15 minutes and most of that was filling out some paper work. This is how spending your hard earned money on buying a car should be.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Purchased vehicle

    Steve Kozier was wonderful very helpful , I did have a issue with my new Kia serrento but it was quickly resolved by the service dept...

    Dealer Response

    Thanks for sharing your review, Lynda! We're happy to hear that Steve provided you with the great service you deserve. We always strive to resol...


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    Steve Kozier was wonderful very helpful , I did have a issue with my new Kia serrento but it was quickly resolved by the service dept...

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for sharing your review, Lynda! We're happy to hear that Steve provided you with the great service you deserve. We always strive to resolve any issues quickly for our customers. We appreciate your business, we hope to see you again!


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  • Wagner Kia - Great Buying Experience

    Great experience buying my new Sorento. There was absolutely no pressure. I felt very comfortable buying my vehicle.

    Dealer Response

    Hi, Sue! We're so glad that we were able to help you find an amazing Sorento and that you enjoyed your experience with us. Thank you for the five-...


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    Great experience buying my new Sorento. There was absolutely no pressure. I felt very comfortable buying my vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Sue! We're so glad that we were able to help you find an amazing Sorento and that you enjoyed your experience with us. Thank you for the five-star review!


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  • Service at Wagner Kia

    Extremely happy with the service I received. Everyone was very helpful and friendly.

    Dealer Response

    Thank you for taking the time to share your review. We are glad to hear that you are happy with the customer service you received from our team, a...


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    Extremely happy with the service I received. Everyone was very helpful and friendly.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your review. We are glad to hear that you are happy with the customer service you received from our team, and we hope to continue providing you with excellent customer service in the future! Thank you for your business, we look forward to your next visit!


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  • No car for you!

    The day after I initiated a request through cars.com, I received a call from someone at the dealership. I was informed that the car I was interest...

    Dealer Response

    Alan, I appreciate your feedback. It's unfortunate the car you wanted online had been sold, and I understand your frustrations with this situation...


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    The day after I initiated a request through cars.com, I received a call from someone at the dealership. I was informed that the car I was interested in has been sold a couple of weeks ago. Two weeks after the call, the car is still listed on their website, as well as cars.com.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Alan, I appreciate your feedback. It's unfortunate the car you wanted online had been sold, and I understand your frustrations with this situation. I would be happy to discuss this experience and assist you in finding the car you want. Please feel free to contact me at any time. Best, Jason Brydon 508-581-5556 JBrydon@wagnermotors.com


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  • Not impressed..

    I loved my experience buying the vehicle but dealing with the service dept is another story. If I had known what type of people I'd be dealing wit...


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    I loved my experience buying the vehicle but dealing with the service dept is another story. If I had known what type of people I'd be dealing with, I would have never purchased my vehicle there. Brian the service manager is quite unpleasant to deal with. He has a real poor attitude and did not help me with fixing a warranty issue. He basically made me feel like I'd have to jump through hoops in order to get something as simple as a radio fixed. Not to mention I had to have someone go there and speak for me because I felt as a woman that these people would just not take me seriously or help me out. I was literally getting no where with them. After phone calls being ignored, I went and got the issue resolved else where. Never again will I purchase a car there. I was very disappointed and disgusted with the type of people they have working there.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Top Notch Experience

    On our 3rd Kia and from start to finish has been an enjoyable experience. Our salesman Steve and Manager Tonya always do anything they can to get ...


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    On our 3rd Kia and from start to finish has been an enjoyable experience. Our salesman Steve and Manager Tonya always do anything they can to get us the deal we want on our car. Service always on time and have had no problems with any of our cars.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • best buying experience ever

    i bought a 2007 Chevy up lander from Wagner KIA and have had nothing but the best of experiences the service department is amazing the sales man (...


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    i bought a 2007 Chevy up lander from Wagner KIA and have had nothing but the best of experiences the service department is amazing the sales man (Brad)was a very knowledgeable and made it a very laid back buying experience you can clearly see its a very well managed dealer i have had to bring my van back twice (hey it is 7 years old)for repair and they made it at my convenience and told me everything as it was happening was nice to not just sit there and wonder what they were doing both repairs where done in a speedy and professional manner i would highly recommend purchasing a vehicle from wagner and am going to make future purchases from them as well

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worst service ever

    Was the worst experience I have ever had with a dealership. Had mechanical failure with my 2"13 forte. Even with my up to date maintenance records...

    Dealer Response

    Hi Scott, Thank you for your bringing this to our attention. I am sorry to hear of your dissatisfaction with our Service Department. If you'd lik...


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    Was the worst experience I have ever had with a dealership. Had mechanical failure with my 2"13 forte. Even with my up to date maintenance records was denied a covered repair. The lengthy warranty was the draw to us. Brian the repair supervisor was unhelpful and did his best to void the warranty. Would never buy from Wagner again.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Scott, Thank you for your bringing this to our attention. I am sorry to hear of your dissatisfaction with our Service Department. If you'd like to reach out to me, I'll be happy to help do whatever I can. Shirley Price 508-581-5700


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  • great service,nice employees,clean facility

    It was very helpful to find a car.The person who showed us the car was very nice,explained all our question.Final transaction was explained very v...


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    It was very helpful to find a car.The person who showed us the car was very nice,explained all our question.Final transaction was explained very vell and helpful for us.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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