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Bergey's Ford

(902 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–4:00pm 7:30am–4:00pm
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award

Reviews

(902 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bergey's Ford from DealerRater.

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Kia Purchase

David was extremely helpful and considerate while helping me with the purchase of a 2015 Kia Sportage. He walked me through everything I needed to know, let me test drive the car, let me know the best possible route to take to test it, and made everything as quick and clean as possible. I was not even aware I was supposed to get mats for the car, yet he reached out to me to make sure I was completely satisfied with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service

Took my car in for service called Jen my service tech and she slotted me in for my service arranged for my ride home and pick up after service. Informed me of what times would better work for my schedule and then worked around MY schedule to get me and out on the proposed times! JOB WELL DONE! Thanks Jen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thomas, we are pleased to hear Jen took such great care of you. If there is anything else we can do to assist you, please let us know! Take care!

1017 Expedition

I took our Expedition in for it's first service. The staff was friendly, and easy to work with. The truck was serviced in a timely manor. Things could not have gone any better. Thank.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Nancy, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Bergey's Ford for all your vehicle needs! Take care!

Inspection

The staff was amazing at Bergey's Ford. Took care of me from the second I walked in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rebecca, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

Great service!!!

My experience with Keith was awesome. He was quick to respond to me with any questions I had and when I was ready to purchase my vehicle he didn?t push any services onto me that I didn?t need. He knew what I wanted and what I could afford and helped me in every way possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sarah, we are pleased to hear that Keith was able to assist you! Please let us know if there is ever anything else we can do for you! Safe travels!

Oil Change and Recall

Drop off and pick up was a good fit for my schedule

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michael, your satisfaction means a lot to us, and we truly appreciate you choosing Bergey's Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Very Pleased!

My salesman (Joe Davis) was extremely helpful, professional and patient. He and I worked together for several days prior to him finding exactly what I wanted in the price range I needed. I would recommend him and them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great feedback and recommendations, Earl! Congratulations on your new vehicle, and please don't hesitate to call or stop by if there is ever anything that we can do for you!

The practice of excellence!

From setting up the appointment, checking in, wait time, communication about time and price to complete, to checking out, my experience was one of courteousness, friendliness, professionalism, concern for customer convenience and satisfaction. Thanks for practicing excellence!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

David, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If there is anything else we can do to assist you, please let us know! Take care!

Review of my service on February 19th

I had my 2017 ford escape inspected and emissions and also multi point check with oil change and tire rotation. I was 100% pleased at the quick service, and they completed all that i asked for I also was very happy with the people who were friendly and very polite. I would recommend this place to all my friends and family. I can always trust this place and the work they do. 5 stars to Ford !! William Polen.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

William, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Excellent experience!

I found my truck on cars.com, and was a little hesitant about driving 2 and a half hours just in case we couldn't reach a deal. Everyone I spoke with at Bergey's was very helpful and professional. We were able to figure out a way for me to trade in my suv and take my truck home the same day. We also found a small problem with a scuff on the paint which they handled very well. In the end, I got a great deal and the transaction was superb. I would definitely work with Bergey' s again for my next vehicle purchase. Thanks Robert, Joe, and Rick! It was great working with you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Randall, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. Please let us know if there is ever anything else we can do for you! Safe travels!