Reviews

Average Ratings

4.8
83 lifetime reviews.
  • Professionals -- worth a look.

    Dealership and staff were good to work with. Outlined options, reviewed concerns (pro/con), negotiated effectively. Made a very lengthy process st...

    Dealer Response

    Your experience is what we strive for everyday here at Capital of Cary. We truly value our guests and their opinions and know that their critique...


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    Dealership and staff were good to work with. Outlined options, reviewed concerns (pro/con), negotiated effectively. Made a very lengthy process streamlined. Responded to competitive offer appropriately. Largest Mazda dealership in 5 states, so if you're interested in a Mazda (or a similar vehicle), I strongly recommend heading over there. You'll definitely learn more about what you're looking to purchase as well as educate yourselves about the process in general.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your experience is what we strive for everyday here at Capital of Cary. We truly value our guests and their opinions and know that their critiques only make us better. We are here for you now and in the future so please lean on us for any of your vehicle needs. Thanks again for your business. Lex Depp, General Sales Manager


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  • No callback!

    Had a pleasant buying experience when I purchased my CX-9 years ago. Service has always been good, until recently. Last week I called twice about ...


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    Had a pleasant buying experience when I purchased my CX-9 years ago. Service has always been good, until recently. Last week I called twice about a service estimate & was transferred both times..both times to voice mail. Left a message both times & I cant get a call back! Very poor on your part Capital Mazda! I will be buying a new vehicle next year & it wont be from Capital Mazda!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Capital Mazda - Cary, NC Review of Services

    Juan Martinez was my customer service rep. He was very helpful, professional and efficient in providing me with the information I needed during t...


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    Juan Martinez was my customer service rep. He was very helpful, professional and efficient in providing me with the information I needed during this visit. He went above and beyond in letting me know of other services my car needed in the future. Because of my age and living on a fixed income it is very important to me that the dealership provide quality service to me at a reasonable price. This dealership is the only car service facility I have used since buying my car new in 2012.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great customer service from start to finish

    I purchased a slightly used, Mazda MX-5 Club, through John Melms. John (salesman) did a great job showing me the car and working through the proc...

    Dealer Response

    Jason, your comments keep us motivated and working hard for all our guests! It means so much to us to have earned your trust in our business! We h...


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    I purchased a slightly used, Mazda MX-5 Club, through John Melms. John (salesman) did a great job showing me the car and working through the process. Additionally, the manager (John ?) was very helpful and committed to resolving an issue that enabled me to get the car that I wanted from another dealer at a price I was happy with. Finally, when I discovered a flaw in the paint on the hood of the car, Cory Washington, was great in working to get the car restored to pristine like condition.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jason, your comments keep us motivated and working hard for all our guests! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


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  • Great dealership and people

    Chris, my sales guy was awesome. Friendly but professional. He seemed very enthusiastic about the Mazda 6 and you could tell it was genuine. Haven...


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    Chris, my sales guy was awesome. Friendly but professional. He seemed very enthusiastic about the Mazda 6 and you could tell it was genuine. Haven't experienced the service department yet but hope to have the same level of great service there. Thanks Love my car. Tommy

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Deal and a great car!

    I purchased a 2017 Mazda3 Touring 5-Door and I love it. Everyone there was very helpful and friendly and I feel that I got a great deal.


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    I purchased a 2017 Mazda3 Touring 5-Door and I love it. Everyone there was very helpful and friendly and I feel that I got a great deal.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service and selection

    I recently purchased a 2017 cx-5. My salesperson, Corey, was very helpful in this process and even went out of his way to find exactly what I was ...

    Dealer Response

    Andrea, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you...


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    I recently purchased a 2017 cx-5. My salesperson, Corey, was very helpful in this process and even went out of his way to find exactly what I was looking for when the color combo/AWD wasn't avabilable on the lot. My only complaint would be be excressive wait time to see a financing specialist the day I purchased the car.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Andrea, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Easy process

    This is my 2nd time purchasing a new car in 12 years. I keep my cars as long as possible...because I take care of them and I hate dealing with car...

    Dealer Response

    We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and...


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    This is my 2nd time purchasing a new car in 12 years. I keep my cars as long as possible...because I take care of them and I hate dealing with car sales people. I was considering working with Carmax because of their "no haggle" policy and had actually found a car that might have suited my needs. However, I owed it to myself to see what Mazda could do considering their reputation over the last few years and I had done my research in regards to what I wanted from them. I worked with Corey Washington. He was nothing but amiable and professional. He was straight forward as to what they had to offer, but I already knew what I wanted. It was a nice surprise to be allowed to take the car out on my own to get my own feel without being given a sales pitch. Once I had found the car (which was very quick) Corey went over all possible financial information and I told him what I was looking for in regards to finances. There was no meeting in the middle...He took that information and they made it work for me. The process was super easy and to my satisfaction.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!


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  • Good service

    We purchased a 2017 CX5 Touring. Corey was a great salesman and easy to work with, very pleasant. We were there for quite a long time as purchasi...

    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Capital Lincoln Cary for all of your automotive needs. Please don't hesi...


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    We purchased a 2017 CX5 Touring. Corey was a great salesman and easy to work with, very pleasant. We were there for quite a long time as purchasing a car takes a while. It would have been nice to have some free snacks and a more comfortable place to sit and wait. But overall our experience was great and we would buy from here again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Capital Lincoln Cary for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.


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  • Prompt

    Great as always! I appreciate not being pressured to do other work. They offer recommendations and let me decide.


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    Great as always! I appreciate not being pressured to do other work. They offer recommendations and let me decide.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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