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Reviews

Average Ratings

4.0
8 lifetime reviews.
  • Great work.

    Thanks Chris. Everyone helped me purchase a car from out of state. Everything worked out perfectly!


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    Thanks Chris. Everyone helped me purchase a car from out of state. Everything worked out perfectly!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor Maintenance Experience

    I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we bel...


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    I took in my 2004 Mazda3 to have the passenger side junction box reprogrammed after being replaced. My remote locks had stopped working and we believed that to be the cause. The technicians did not listen to me when I requested that's what they do, and tried to push me into having service done that the car did not need, including installing a new PJB ($500). The service adviser contacted me frequently, which I liked, but never gave any good news. It took my father calling him (I am a woman) for him to understand exactly what we were asking for. After that, they maintenance crew did the reprogram, but it did not solve the problem. They kept my car overnight and eventually called to say that something was malfunctioning and now my door ajar light would not go off. Fantastic. I decide to just go pick up the car and take it elsewhere. When I picked up the car, the locks did not work at all. The technician had disconnected a cable near the PJB to turn off the door ajar light that seemed to also disable the locks. I mentioned this to the technicians, and they hurriedly took the car back and replaced the cable. I tested it again and the locks worked, but only while the car was not running. I still cannot lock the car while it is running, which seems to be incredibly unsafe. I just gave up and paid the $50 in labor to take it elsewhere. When I mentioned the problem to the technician and asked that they fix this problem that they had created, he refused to look me in the eye and told me that "it'll probably cost at least a couple hundred dollars" for them to keep digging and solve this issue that they made. I was absolutely livid. At that point I just wanted to get my car and leave, so I went to pay. The woman at the desk was curious about the low cost of the bill and asked what they had done. I explained the situation and even she said I should take it elsewhere. It's pretty bad when even the employees agree that the service was lacking.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Wanted a good car and fot a great car

    Everything was smooth and easy. Enjoyed my buying experience and am still enjoying my car a month later.!! Everything was amazing


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    Everything was smooth and easy. Enjoyed my buying experience and am still enjoying my car a month later.!! Everything was amazing

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Couldn't have asked for a better experience.

    Recently bought my daughter a Mazda CX3 from Lee Edwards. From the moment we met our salesman (Larry Jenkins) we were set. We looked around but th...


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    Recently bought my daughter a Mazda CX3 from Lee Edwards. From the moment we met our salesman (Larry Jenkins) we were set. We looked around but that initial meeting with Larry always stuck with us and that's where we ended up buying her car. The whole transaction we smooth. Mr Larry even called my daughter a few days later to make sure she was still happy and see if she had any questions. Can't thank the whole Lee Edwards crew enough. They're top notch in our opinion.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome Service

    I took my car there to get my bumper replaced and they were extremely nice and helpful. Also, I've never dealt with a car dealership that was as f...


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    I took my car there to get my bumper replaced and they were extremely nice and helpful. Also, I've never dealt with a car dealership that was as fast as Lee Edwards. I had my car back in less than a week and never spent more than 20 minutes in the offices, even when I was just there to get an estimate. I definitely recommend them!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Service department.

    I've had all of my regular maintenance on both my wife's and my own vehicle done with these guys for the past few years and I've only had good exp...


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    I've had all of my regular maintenance on both my wife's and my own vehicle done with these guys for the past few years and I've only had good experiences with their team. I'm a rather picky guy with regards to my cars, but Lee Edwards hasn't given me a reason to doubt them. These guys and gals are a friendly bunch and have always taken good care of us.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • I love Lee Edwards Mazda

    Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd purchased five cars of that brand and serviced the...


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    Eight years ago, I decided to change my brand of automobile. This was a big leap for me, as I'd purchased five cars of that brand and serviced them at the same dealership, but I'd lost faith. I did my research and narrowed my choice down to two different auto manufacturers, Mazda being one. Then I asked around my city of Monroe, Louisiana, to get owners' opinions of their cars ... and of their dealerships. I was overwhelmed by the loyalty of Mazda owners to Lee Edwards Mazda. In fact, it was that loyalty that convinced me to buy my first Mazda. It was a good decision. My Mazda is the best car I've ever had ... and I'm still driving it today. If asked, "Would I buy another Mazda?" I would reply with a resounding "YES!" If asked why, I would cite the quality of my car ... and the tremendous service provided by the service department at Lee Edwards. I actually have a close friend who is a mechanic - a great mechanic by the way - but I continue to bring my car to Lee Edwards because they always treat me and my car so well. Let me elaborate: • First, when I arrive for service, everyone knows my name and greets me. There are many people who have their cars serviced at Lee Edwards - and my car is not in that often - but they never forget me. • With each repair, they explain everything that is wrong ... even telling me what can be delayed if I can't afford to do all the work at once. I appreciate that. I sincerely believe that Lance and Curtis are treating my car as they would their own. My car is 8 years old and running fine. It's never been touched by anyone else but Lee Edwards. They must be doing something right. • They will go out of their way to squeeze me in, if I really need them too. I was leaving on an extended driving vacation last summer and had neglected to get my oil changed and my tires rotated. I stopped in the Wednesday morning that I was leaving and told Curtis my situation. I remember it was raining like crazy. Well, Curtis told me to have a seat in the waiting room and he'd take care of me. He was back to get me in about 15 minutes. There was a huge bubble on the inside of my front right tire, not visible on a walk around. (I recall hitting a huge pothole shortly before this visit.) His attention to detail just might have saved my life or at least saved me from being stranded on the side of the road somewhere. Some places would have rotated the tires without even looking. At Lee Edwards, they care about their customers. • Last October, I decided to replace my car stereo. Again, I dropped by and talked to Curtis. He gave me great advice ... just like it was his own car and stereo. I'm very happy with my new stereo, by the way. I could go on, but I don't know how much space they will allow. Suffice to say that, of all the many businesses in Monroe that I deal with, I believe Lee Edwards Mazda is the best. I've convinced two friends to buy Mazdas from Lee Edwards (one bought two of them). And no, I'm not related to the owners or employees, nor do I work for them or receive discounts. My dad always said, "Find a good mechanic and a good doctor, and appreciate them." I'm just following my dad's advice. Todd J. Bonin

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Did not receive a contact from the dealership

    I reached out via cars.com 2 times.....I never received a contact from the dealership....I am a possible returning customer to Lee Edwards.....goi...

    Dealer Response

    HI, my name is Jason Coleman and I'm the new Internet Sales Manager here at Lee Edwards Mazda. We sincerely apologize for any inconvenience that m...


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    I reached out via cars.com 2 times.....I never received a contact from the dealership....I am a possible returning customer to Lee Edwards.....going to have to think about it now

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    HI, my name is Jason Coleman and I'm the new Internet Sales Manager here at Lee Edwards Mazda. We sincerely apologize for any inconvenience that may have been placed upon you. As of July 24,2014, the internet department was down and we could not receive any inquires. Feel free to contact me at my cell 1-318-388-6006 anytime to fix any issues you may have with Lee Edwards Mazda. Thank you for your time and we truly appreciate your business and hope that we may continue to provide quality service "For The People".


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