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Reviews

Average Ratings

4.5
215 lifetime reviews. Includes reviews of Casey Toyota from DealerRater.com
  • Great customer service

    General manager Ron smith and salesman John Ogden are the BEST. We appreciated everything they did for us and made us feel very comfortable. Thank...

    Dealer Response

    Thank you so much for sharing your great feedback, Tara! It is fantastic Ron and John made sure your buying experience at our dealership left you ...


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    General manager Ron smith and salesman John Ogden are the BEST. We appreciated everything they did for us and made us feel very comfortable. Thanks again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your great feedback, Tara! It is fantastic Ron and John made sure your buying experience at our dealership left you completely satisfied. Our sales team strive to make sure our customers always feel welcome and comfortable from the moment they drive onto our lot. We truly appreciate your business, and please let us know if there is anything else you need. Enjoy your new Toyota!


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  • Great Buying Experience
    May 14, 2017

    I always dread any car buying experience but we were fortunate to find a great salesman in Chris Kim at Williamsburg Casey Toyota. We came in to ...

    Casey Toyota Scion

    Brent, thank you for taking the time to leave us a 5-star review. We are very happy to hear that Chris and David were able to provide you with out...


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    I always dread any car buying experience but we were fortunate to find a great salesman in Chris Kim at Williamsburg Casey Toyota. We came in to take a quick look at Toyota vans and, to our own surprise, we ended up buying a new Sienna van and a used Lexus sedan. Chris listened to our needs and did not attempt to steer us to anything more. He was well informed of the Toyota products features and, even more impressive, he was well aware of the competitors' products that we had also been considering. He let my wife and me take a few test drives in a number of vehicles and Chris patiently oriented us to each of them before we drove away. He spent a great deal of time with us in an unrushed manner, gave us first-rate attention, and best of all, he was low pressure throughout the process. Chris introduced us to the Sales Manager, David Gabris, who was direct but cheery, pleasant, and humorous as he worked with us to get a good price. I rarely write reviews but felt i owed it this time - Such a great all-around buying experience! I highly recommend the dealership and will be back!

    Does recommend this dealer
    Casey Toyota Scion

    Brent, thank you for taking the time to leave us a 5-star review. We are very happy to hear that Chris and David were able to provide you with outstanding service that was one of a kind. Our team not only works hard to get you the best deal available, but they also ensure that you stay well-informed and comfortable throughout your car-buying experience with us. We make customer satisfaction a primary goal at our dealership and we try to go above and beyond for our customers whenever possible. We look forward to assisting you with any automotive needs you may have in the future. Again, thank you for the review and your business. We hope you have a great day.


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  • Looking for a used Mustang GT

    CaseyToyota responded immediately and followed up with a phone call. Very nice folks to work with.

    Dealer Response

    Joyce, thank you for leaving us a 5-star review. We truly appreciate it and we are glad that you were satisfied with our quick and friendly servic...


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    CaseyToyota responded immediately and followed up with a phone call. Very nice folks to work with.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Joyce, thank you for leaving us a 5-star review. We truly appreciate it and we are glad that you were satisfied with our quick and friendly service. We hope our team was able to get you into your dream car. If you have any automotive needs in the future, please do not hesitate to contact us and our team will be more than happy to assist you. Have a great day.


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  • Two thumbs up!
    March 22, 2017

    Best experience in buying a vehicle I ever had. My salesguy Eric was polite, professional and we seemed to connect on an intellectual level. He wa...

    Casey Toyota Scion

    Thank you for the 5 star review. We are ecstatic to hear that Eric and the rest of our team were able to provide you with excellent customer servi...


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    Best experience in buying a vehicle I ever had. My salesguy Eric was polite, professional and we seemed to connect on an intellectual level. He wasn't pushy, didn't give me the hard sell, and simply answered my questions. He worked hard with the sales manager and the finance person to get me a deal I was happy with. Two thumbs up!

    Does recommend this dealer
    Casey Toyota Scion

    Thank you for the 5 star review. We are ecstatic to hear that Eric and the rest of our team were able to provide you with excellent customer service and that the entire car-buying experience was one of a kind. Customer satisfaction is our goal and we do what we can to go above and beyond to assure that. Thank you for your time and we hope you have a wonderful day!


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  • Excellent Service
    March 21, 2017

    Lexis has always made sure that I and my cars are always properly and efficiently taken care of. She is very considerate and caring. Thanks.

    Casey Toyota Scion

    Nathaniel, we are happy to hear that Lexis was able to provide you with great customer service. Our associates strive to provide the best and mos...


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    Lexis has always made sure that I and my cars are always properly and efficiently taken care of. She is very considerate and caring. Thanks.

    Does recommend this dealer
    Came in for service or repair
    Casey Toyota Scion

    Nathaniel, we are happy to hear that Lexis was able to provide you with great customer service. Our associates strive to provide the best and most efficient customer service possible. We're glad we were able to meet those expectations for you. We look forward to helping you with any automotive needs you may have in the future. Have a wonderful day.


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  • Great Service
    March 10, 2017

    Lexis is always cheerful and helpful. The work on my car has been done promptly. The car mats that I ordered were in the next day. She makes ge...

    Casey Toyota Scion

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Lexis was able to...


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    Lexis is always cheerful and helpful. The work on my car has been done promptly. The car mats that I ordered were in the next day. She makes getting car service a pleasant experience (and I don't say that often!)

    Does recommend this dealer
    Came in for service or repair
    Casey Toyota Scion

    Thank you for giving us this review, we appreciate you taking the time to give us this feedback. We're very pleased to know that Lexis was able to make your experience with us pleasant! We look forward to working with you again. Thank you for your time, and we hope you have a great day!


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  • Wow! These folks take care of their customers!
    January 7, 2017

    WOW! By far the best car purchasing experience I have ever had! I arrived looking in the lot for the vehicle I had arranged to purchase. It was no...

    Casey Toyota Scion

    Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience...


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    WOW! By far the best car purchasing experience I have ever had! I arrived looking in the lot for the vehicle I had arranged to purchase. It was not on the lot, it was inside the showroom detailed immaculately ready for me to look over before completing the purchase. Mark Turner greated me outside of the dealership when I arrived about 10 minutes early, he had everything in order to complete my purchase start to finish. While I was made aware of optional accessories & extended service contracts it was never a hard sell which I appreciate! They even have an insurance sales professional on staff if you want to check for the best rate for insuring your vehicle. Kiana took time to go over features of the vehicle with me, she set up my phone & favorite radio stations. It was helpful and didn't take long. Mark introduced me to the service advisor that will be handling my vehicle and set up a courtesy appointment for them to look over vehicle, top off fluids, and address any concerns I have after 1,000 miles. Service department looks like they have it together, I actually look forward to working with them! Top notch facility, genuinely friendly and helpful staff, competitive pricing, it doesn't get any better than this!

    Does recommend this dealer
    Casey Toyota Scion

    Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!


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  • Wonderful Service
    January 4, 2017

    I've taken my car to Casey on a few occasions and each time has been very pleasant. The staff are always friendly and the service is top-notch (if...

    Casey Toyota Scion

    Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great ratin...


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    I've taken my car to Casey on a few occasions and each time has been very pleasant. The staff are always friendly and the service is top-notch (if a little expensive). They have earned a repeat customer and frequent recommender.

    Does recommend this dealer
    Came in for service or repair
    Casey Toyota Scion

    Thank you for your review! We are glad to know that you enjoyed your experience at our dealership and that you felt we deserved such a great rating. Customers are our main priority and your feedback is helpful in making us better as a dealership. Please feel free to come back for any of your automotive needs and we hope you have a great day!


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  • Fast Resolution
    December 18, 2016

    I have been going to Casey Toyota since we moved to Williamsburg this year, and their service team has always been prompt and attentive to our req...

    Casey Toyota Scion

    Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience...


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    I have been going to Casey Toyota since we moved to Williamsburg this year, and their service team has always been prompt and attentive to our requirements.

    Does recommend this dealer
    Came in for service or repair
    Casey Toyota Scion

    Thank you for the review. We are ecstatic to hear that we could provide you with an excellent 5 star worthy service and that the entire experience was one of a kind. Customer satisfaction is our goal and we do all we can to go above and beyond to assure that. Knowing we could accomplish that here is wonderful news. If you have any automotive needs in the future we are more than happy to be of service. Thank you for your time and we hope you have a wonderful day!


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  • This is not a dealership service department that I trust.
    December 7, 2016

    3 different service visits leaves me in a state of wondering how many other people have had similar experiences. I have left feeling decieved conc...

    Casey Toyota Scion

    Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused yo...


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    3 different service visits leaves me in a state of wondering how many other people have had similar experiences. I have left feeling decieved concerning charges and service work upon these visits. I will drive many miles to another Toyota dealer for service needs. Yes,California, if necessary! I will not be returning to buy a car or for service. We own three Toyota's. I guess I need to visit the Rip Off report website next to complete the whole story! I would have entered zero stars if allowed.

    Does not recommend this dealer
    Came in for service or repair
    Casey Toyota Scion

    Thank you for bringing this situation to our attention. First and foremost, we would like to apologize for any inconvenience we may have caused you, as well as any miscommunication that has led to your distrust in our dealership. However, with the information you have provided us, we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. We are discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal and we hope you will be willing to come to us again in the future.


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