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Reviews

Average Ratings

4.8
25 lifetime reviews.
  • on the money

    after researching the perfect car for my family I requesteve to have three cars ready for me to test drive the three cars were sitting out front w...


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    after researching the perfect car for my family I requesteve to have three cars ready for me to test drive the three cars were sitting out front we test drove them and then Nick the salesman try this one Honda Pilot as soon as we sat in it we knew it was perfect car for us after short test drive we bought it Nick was so right he knew what our needs were and he was right on the money

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Unknown

    service guy was really nice very professional and did a great job. If you go to Wetzel to get an oil change or Light maintenance done on your vehi...


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    service guy was really nice very professional and did a great job. If you go to Wetzel to get an oil change or Light maintenance done on your vehicle ask for Christian he did a great job and was very friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Couldn't make a deal happen...

    Couldn't make a deal happen but they replied quickly and were upfront about price. If I saw something else I like I wouldn't hesitate to contact t...


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    Couldn't make a deal happen but they replied quickly and were upfront about price. If I saw something else I like I wouldn't hesitate to contact them.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Happy Customer

    We recently purchased a used 2013 GMC Yukon XL. When I arrived the car was presented beautifully. It looked better than the photos. It was pouri...


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    We recently purchased a used 2013 GMC Yukon XL. When I arrived the car was presented beautifully. It looked better than the photos. It was pouring down rain when I arrived and the car was inside the service area clean as a pin for my inspection. The process went flawless. After we got home with the car, we had some issues as to whether it really filled our needs. We discussed this with the dealership and they were excellent to work with. We kept the car and have been very happy with our purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No hassle, no high pressure, great experience!

    I am a tough buyer and keep my vehicles for several years. When it's time to buy, the dealership must play by my rules or I leave the lot. I resea...


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    I am a tough buyer and keep my vehicles for several years. When it's time to buy, the dealership must play by my rules or I leave the lot. I research the vehicle I intend to purchase thoroughly and find identical vehicles from multiple dealerships. When the buying process started, I made appointments with reputable dealerships in Indy, Dayton, and Cincinnati. Before I headed out for my Dayton appointment, I stopped in at Wetzel Honda without an appointment. I was up front with them and said give me your best deal including a trade-in; one shot, no negotiating and that I would still shop other dealers with the same rules. They gave me a respectable offer and I said that I would come back later and let them know either way. I then drove to Dayton, OH for my appointment and gave them the same ground rules (I did not provide them my quote from Wetzel). Their offer was around $500 more for their car. The salesperson asked if I would share the offer from Wetzel; at this point it did not matter, so, I shared the offer. As I was leaving, the manager came back with a counter offer with some dealer perks. I thanked them for the offer and left the dealership. I returned to Wetzel later on that afternoon, completed the deal, and left with a new 2014 Honda Civic. They did not have to honor the proposed deal since nothing was signed, but, I left as a satisfied customer and have no reservations about recommending them to potential buyers.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Couldn't be more satisfied!!

    This is the 2nd new car this year I have bought from the Wetzel Dealership and I couldn't be happier. Nic Wetzel and Bill Staton are class acts! I...


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    This is the 2nd new car this year I have bought from the Wetzel Dealership and I couldn't be happier. Nic Wetzel and Bill Staton are class acts! I told them what I was looking for and they had it in no time. They have always been friendly. I love cars and I am glad that Richmond Indiana has a dealership like this! They give good deals and follow up after the sale. I would recommend to anyone and look forward to many more purchases.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Poor customer service

    Terrible customer service. Took a friend to the Chevy dealer. Salesperson was to get a deal together the following day. No phone call. Waited a we...


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    Terrible customer service. Took a friend to the Chevy dealer. Salesperson was to get a deal together the following day. No phone call. Waited a week and called back and the salesperson said he forgot. Called the Sales Manager and he was very rude. Promised a followup call and once again the call never came. If you want to buy a car, Go somewhere else.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great Dealership!

    I have bought 5 vehicles from Wetzels. They have always treated me great. Bill Staton (salesman) is very personable and helpful. Nic Wetzel treats...


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    I have bought 5 vehicles from Wetzels. They have always treated me great. Bill Staton (salesman) is very personable and helpful. Nic Wetzel treats me great and took the time to help me on more than one occasion and I feel like I have received good deals. I would recommend Wetzels to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Buyer beware!

    Absolutely the WORST experience I've ever had with a dealer. I finally called the owner, Nick Wetzel and he was very rude and arrogant. Don't driv...


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    Absolutely the WORST experience I've ever had with a dealer. I finally called the owner, Nick Wetzel and he was very rude and arrogant. Don't drive to Richmond......not worth it

    Does not recommend this dealer
    Did not make a purchase
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  • Excellent Service Dept.

    This Dealer is the best, The Service Dept is the best, We have bought 4 CRV's From this Honda Dealer, The last we bought was in April of 2013, He ...


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    This Dealer is the best, The Service Dept is the best, We have bought 4 CRV's From this Honda Dealer, The last we bought was in April of 2013, He developed a issue with the air pressure tires monitor, This was 1 day after we purchased it, took it to their Service Dept, C/O Jim Snyder, They put it on computer, He contacted the sales mgr, He said fix it, Which they did at no cost to us, Will buy again, Best Dealership is the State, Bobby & Theresa Bailey Lynn, In 47355

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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