Griffin's Hub Chrysler Jeep Dodge

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Reviews

Average Ratings

4.7
158 lifetime reviews.
  • Woody Kroeker was great to work with!

    Woody recently helped me find a new Jeep Grand Cherokee to lease. He was very helpful, kind, informative and patient. We had a great experience an...

    Dealer Response

    Thanks again Erica for the kind words, and letting me have another opportunity to provide you with the customer satisfaction you deserve. Enjoy yo...


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    Woody recently helped me find a new Jeep Grand Cherokee to lease. He was very helpful, kind, informative and patient. We had a great experience and would highly recommend working with him to anyone who is looking to buy or lease a vehicle. When it is time for us to get a new car, we will definitely be working with Woody again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks again Erica for the kind words, and letting me have another opportunity to provide you with the customer satisfaction you deserve. Enjoy your new Jeep!!


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  • Avoid this place

    I had a multiple bad experiances there. I tried to call the shop manager multiple times and she was never available to speak. I emailed her and go...


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    I had a multiple bad experiances there. I tried to call the shop manager multiple times and she was never available to speak. I emailed her and got no response. After getting no response i tnen emailed VP Mr. Greenwood. Neither of them took a moment to email back to acknowledge my problems. They obviously couldn't care less about their customers. I was foolish to give them a second chance. Below is a copy of the email i sent: " Dear Tanya Jeske; On my invoice it says to contact you via phone if we can not rate you 9 or 10 on the customer survey. I tried to call a few times but you were unavailable the times I called. I had one previous interaction at Griffin when i had body work done after someone hit my Jeep Renegade. My experience went very poorly between people not calling me back to being overcharged for the rental car. I spoke with their manager and they seemed genuinely upset and assured me that the interaction is not typical for Griffin. Last week my oil change notification came on. I decided to give Griffin another chance and called to schedule an oil change. i was told that you do not schedule those and to just come in as it is done on a first come first serve basis. I arrived about quarter after 3 yesterday. After discussing the services, I asked how long it would take and was told 1/2 an hour to maybe 45 min. It took closer to an hour and 15 min. I walk upto my Jeep,and it is still dripping wet from the car wash (I'm guessing you dont have dryers). After I leave i notice that both the low washer fluid and the oil change notifications are still on. I would assume you top off fluids during an oil change, but i guess not. When i get home i open the hood to add more washer fluid and discover the shield from the top of my battery is removed and just sitting on top of the engine. That could have easily slid down into a fan or onto the ground. At this point I am left to wonder if my oil was even actually changed. I used my package with the Jeep Wave program that pays for my maintenance and oil changes, but just because i am not the one paying for them does not mean I should receive such poor service. Because of all this i will not be rating my oil change 9 or 10. To be honest i am not sure i will be returning to Griffin in general. That aside, I wish you the best of luck in your business and hope other customers have better experiences than I have." My advice is to go elsewhere for any services or purchasing a vehicle.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • A great day

    I came into Griffin Hub skeptical about purchasing a used vehicle and left beyond satisfied with the experience. The entire staff was friendly and...


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    I came into Griffin Hub skeptical about purchasing a used vehicle and left beyond satisfied with the experience. The entire staff was friendly and took the time to answer all of our questions. We drove off with our purchase knowing that we bought a quality vehicle, for a great price. Lizzy Vazquez was a joy to work with! I would definitely recommend working with her when looking for your next vehicle purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Lift on jeep from Griffin:(

    I purchased my first jeep wrangler in October 27, 2015-- The dealer had a 3 inch lift kit put on the jeep-- three weeks later I drove the jeep off...


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    I purchased my first jeep wrangler in October 27, 2015-- The dealer had a 3 inch lift kit put on the jeep-- three weeks later I drove the jeep off the lot. Had problems with the jeep, had to go several times back-and-forth to service.. never solve the problems . On December 13, 2016 I decided to try to resolve the problem myself had money put into the vehicle when the vehicle was put on the left In the garage, the person didn't halfway up on the left and the problem is already started the lift that was put on the vehicle was wrong I break cables were not installed correctly the tires were 2 inches off there are parts on the vehicle that should not have been on the vehicle and this is why I was having problems. I can't believe that this dealership Griffin allowed this vehicle to leave their lot like this in the problems that I had Griffin never resolve them the reason why I am writing this review as I want people to see this.. This is not right for what this dealership did, and on top of it I'm a female, wondering if they took advantage of that ??

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Customer, Robert E. Lee

    I would like to complement Ferit,the Used Car Sales Manager who I was dealing with, he went out of his way to find the car I was looking for. ...


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    I would like to complement Ferit,the Used Car Sales Manager who I was dealing with, he went out of his way to find the car I was looking for. It was a pleasure dealing with him, no high pressure, and if he made a promise he kept it. Very pleasant personality!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Virgil

    Virgil was awesome, very informative, helpful not pushy. Felt comfortable whole time.


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    Virgil was awesome, very informative, helpful not pushy. Felt comfortable whole time.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Thank you Woody!

    Thank you Woody for finding my Grand Caravan. Love It! Found me the right van to suite my needs. Thanks Woody!

    Dealer Response

    Thank you Suzanne for the giving me an opportunity to earn your business and find the right van that fit your needs. It was worth the wait. Enjoy ...


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    Thank you Woody for finding my Grand Caravan. Love It! Found me the right van to suite my needs. Thanks Woody!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Suzanne for the giving me an opportunity to earn your business and find the right van that fit your needs. It was worth the wait. Enjoy and have safe travels. Your salesman Woody


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  • THE WORLD NEEDS MORE PEOPLE LIKE WOODY!!

    WOODY, WAS THE MOST PATIENT, KIND AND HONEST PERSON TO WORK WITH. SAVED MY DAUGHTER AND MYSELF AFTER THE PURCHASE OF A "LEMON" AND LED US TO A RE...

    Dealer Response

    Thank you so much for the kind words you have shared Julie. I'm glad that everything has worked out, and if something should arise; I will be here...


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    WOODY, WAS THE MOST PATIENT, KIND AND HONEST PERSON TO WORK WITH. SAVED MY DAUGHTER AND MYSELF AFTER THE PURCHASE OF A "LEMON" AND LED US TO A RELIABLE VEHICLE, SO THANKFUL OUR PATHs CROSSED:)

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for the kind words you have shared Julie. I'm glad that everything has worked out, and if something should arise; I will be here for you.


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  • Troy is Great

    Always get the best service from Troy and feel as he is working on his own car...speed of service,honesty,trust and most of all communication is k...


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    Always get the best service from Troy and feel as he is working on his own car...speed of service,honesty,trust and most of all communication is key when your without your car...always gives a time line and keeps it...he always manages to get me in even on a moments notice,always lets me know of future issues that need to be addressed so I don't end up on the side of the road...saved me money by recommending the oil change package...truly trust him and have recommended him and Griffin to friends...he's great and will continue to see him..thank you Troy truly a keeper..

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Troy is the best!!

    I'm going on a 10+ hour road trip next week and Troy fit me into his schedule to make sure that my car is fine for the trip! I am so very thankful...


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    I'm going on a 10+ hour road trip next week and Troy fit me into his schedule to make sure that my car is fine for the trip! I am so very thankful that he is honest with me about everything and I completely trust him! I will always continue to come here and see Troy! Highly reccomend!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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