Mercedes-Benz of Beverly Hills

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Reviews

3.0
15 lifetime reviews.
  • Love working with professionals.

    Great news! Enterprise rental desk is gone and it's now run by BH BENZ again! I service both my MY14 W212 and my Smart fortwo Electric Drive at Be...

    Dealer Response

    Thank you for your continued loyalty! We truly appreciate your business and look forward to serving you for many more years.


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    Great news! Enterprise rental desk is gone and it's now run by BH BENZ again! I service both my MY14 W212 and my Smart fortwo Electric Drive at Beverly Hills. Terry McKie is still my favorite service advisor for MBZ since 2000. I moved 10 miles away and I still service my vehicles here. From my little Smart car to AMGs, Terry takecares of them all. I brought my smart ED this week for annual service and steering bolt campaign. The process was smooth and easy. Dropped off the smart at 7:00am and I was off with my loaner smart car by 7:30am. (Tip: Always make a reservation in advance for smart loaner cars) Terry and his team went above and beyond to fix an issue that was caused by the dealer where I purchased my car. (Hint: An OC smart center never PDI my vehicle and didn't update in-service date = purchase date) I picked up my car the next afternoon and my EV is cleaned and charged up. (plenty of juice to drive home)

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your continued loyalty! We truly appreciate your business and look forward to serving you for many more years.


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  • Don't lease a car from Beverly hills Mercedes

    I have had a great experience with this place up to this 4th car I got from this store. I even asked the GM to help me and he responded by saying ...

    Dealer Response

    We're sorry that after further attempts to resolve your concerns we weren't able to meet your expectations. If there is ever anything we can do fo...


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    I have had a great experience with this place up to this 4th car I got from this store. I even asked the GM to help me and he responded by saying "he has 19 managers to deal with these situations..." wow atrocious customer service. I leased a 2017 E class and will never do business with this dealership again. stay away from this place, they even had the guts to ask me to delete my review

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're sorry that after further attempts to resolve your concerns we weren't able to meet your expectations. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back.


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  • Excellent

    Carlos, service advisor, was informative, reviewed options, normal process for 10,000 mile check-up and provided immediate contact information for...

    Dealer Response

    Thank you Manuel for the kind words about Carlos! It is always great to hear that we were able to make a customer's experience truly exceptional! ...


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    Carlos, service advisor, was informative, reviewed options, normal process for 10,000 mile check-up and provided immediate contact information for follow-through phone, text and time to check- in. The check-up required an extra day to finish updating the car computer. He facilitated a loaner that was seamless. Returning the loaner to the excellent loaner staff and picking up my car was effortless. Carlos sent a text with the receipt and time car available to pick-up. Easy and with excellent care provides greater trust in Mercedes Benz of Beverly Hills and the company. Keep up the great work !

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you Manuel for the kind words about Carlos! It is always great to hear that we were able to make a customer's experience truly exceptional! We look forward to your business with us again!


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