Charlie Obaugh Chevrolet Buick GMC

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Reviews

Average Ratings

4.9
15 lifetime reviews.
  • Happy Customer

    Very friendly and professional people, excellent and timely service...my best experience with any dealership !!! Thanks alot!


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    Very friendly and professional people, excellent and timely service...my best experience with any dealership !!! Thanks alot!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Purchase of new 2017 Kia Soul! Turbo

    Charlie Obaugh Kia, Staunton, VA.....The best new car purchase experience ever....didn't push, listened well, did exactly what the said they would...


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    Charlie Obaugh Kia, Staunton, VA.....The best new car purchase experience ever....didn't push, listened well, did exactly what the said they would do. Very courteous and professional. Other dealers could take a lesson from this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great place to buy a vehicle

    This is my second Truck purchase from Charlie Obaugh. Staff was very friendly and made us feel very comfortable during our time there. Our sales a...


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    This is my second Truck purchase from Charlie Obaugh. Staff was very friendly and made us feel very comfortable during our time there. Our sales associate, Chris Lint made the experience painless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service Team

    Dave and Ian provided great customer service in a time of need.....Car broke down on the way to taking my son to college on a Friday afternoon. C...


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    Dave and Ian provided great customer service in a time of need.....Car broke down on the way to taking my son to college on a Friday afternoon. Called while waiting for a tow and was told a technician would be available to give us an idea of what was going on. Received a quick assessment once arrived and it was determined issue would take into the next day to fix. Service team helped us get a rental at a great price to finish our trip and had the car fixed the next day as promised.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent service; consistantly

    Heather Weaver is an excellent, professional and vigilant service advisor. SHE is the reason I bring all of my vehicles to Charlie O'Baugh GM. 3...


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    Heather Weaver is an excellent, professional and vigilant service advisor. SHE is the reason I bring all of my vehicles to Charlie O'Baugh GM. 3 Tahoe's and even a Toyota & 3 Ford's! She is that good!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • AMAZING

    This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day ...


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    This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day and did everything in their power to get me the lowest price. They beat out all the competitors. Customer service was their key to everything. They offered to take me anywhere I wanted to go so I didn't have to wait at the dealership! This is family owned and you can honestly tell due to the exceptional customer service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Efficiently got me back on the road

    My 2013 Verano was towed in to Charlie Obaugh Buick-Chevrolet by Buick Roadside Service approx. 4 pm on a Friday. I was 40 miles from home, and th...


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    My 2013 Verano was towed in to Charlie Obaugh Buick-Chevrolet by Buick Roadside Service approx. 4 pm on a Friday. I was 40 miles from home, and the service writer, Dave, was very proactive in obtaining an available mechanic to troubleshoot, repair, and verify the repair before closing. The mechanic did an admirable job of not only verifying the problem was a defective battery, but also checked for unusual current draw, found one, and corrected it. Great job ! Thank you very much.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Ask the right salesman

    The dealership was having a special event at the Staunton mall. My wife and I were looking for a car that I could commute to Charlottesville, We a...


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    The dealership was having a special event at the Staunton mall. My wife and I were looking for a car that I could commute to Charlottesville, We approached a salesman, that was on the grounds, Told him I only had $5000 to spend, Did they have anything that would our budget, He said no could not help me, So we walked away. I guess because I was dressed in work clothes, did not help his option of us, Then on the way out we saw another salesman a lady this time, explained our situation to her. She took us straight to a car, that could fit our budget. We purchased that car even though it was $900 more than we had anticipated on spending. My hat goes off to Katy who really helped through this process. Glad I spoke to her she gave me a entirely different out look on this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Poor customer service and long waiting time

    I went in because I noticed that my car was leaking brake fulid. I tried calling several times to see what was wrong with it and how much it would...


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    I went in because I noticed that my car was leaking brake fulid. I tried calling several times to see what was wrong with it and how much it would cost. It took 2 days for someone to talk to me. I had to get a ride up there and had to wait until they could find someone to talk to me. I finally got someone to talk to me. The guy was rude and said that it would take 3 days until I get my car back. My suggestion would be if you want to get answers just wait up there.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Popular camper inspection

    We needed our popular camper inspected and made a 9:30 am appointment. We arrived early and was kept waiting 1 hour past our appointment time. A t...


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    We needed our popular camper inspected and made a 9:30 am appointment. We arrived early and was kept waiting 1 hour past our appointment time. A tech came and looked at the expired inspection sticker with a mouth full of food and then disappeared for another 20 minutes. He finally reappeared and slapped on the new inspection sticker and gave us the paperwork to take to the cashier without inspecting ANYTHING!!! He did not he knows the lights, signals, tires, nothing. I called him back and mamade him check the tire pressure. Both tires were about 40 pounds low. He commented this was not part of a state inspection but he would put air in them for me. I said you did not check my lights or anything! I went to the office to explain what happened.I said you kept me waiting 1 hour past my appointment a day then just slapped on a sticker and did not inspect anything. Guy says you make an appointment does not mean we will inspect your vehicle at that time. I said my point is you kept me waiting and still did not inspect anything. You can lose your inspection license for that. He then said I will check on it and yelled sorry as I walked out the door!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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