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The General Manager - Kip Erb - did not allow me to test drive a Golf R, even though I was ready to trade in my current vehicle and purchase it. His salesperson... told me that I could test drive it, and about 5 minutes later Kip came out and told me that they “aren’t allowed” to let customers test drive the Golf R, and that I would have to buy it first and try driving it after the loan clears. First of all, I don’t understand the logic of test driving a car after you buy it. Secondly, he assumed I would need a loan even though I was ready to pay cash. Says a lot about the values of this dealership, and was easily the worst experience I’ve had at any dealership. Absolutely do not recommend this place only because of the General Manager. He demonstrated incredibly poor customer service as well as poor training for his salespeople. But it’s fine, because I ended up going to Capitol VW, who provided top notch customer service. It was a world of difference. They encouraged me test drive the Golf R. Although I ended up choosing a different vehicle, my family ended up buying 2 cars from Capitol VW within a week. Hope the ownership of Steven’s Creek VW takes a second look at how their customers are treated.
We had a good experiemce overall with purchasing our brand new 2019 Volkswagen in this dealership. The salesperson is far from pushy and they have a great... selection of Volkswagens too.
Really excellent customer service from Sam Okiyama. He was so thorough and knowledgeable that his information became the deciding factor in my decision... to buy. Also Scott Yeager, really great phone communication, lots of courtesy, and he got a dent in the car handled in just a few minutes and the repair was done within a week. He expedited all the steps and I felt like he advocated for me throughout the entire transaction.
Thank you for leaving us this great review, Annette. We are very happy to hear that we could provide you with a second car buying experience that was ...just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Kelly Lyons, Customer Relations Manager, email@example.com
They don't even deserve one star. The what so called "salesman" was not willing to work with us. We asked what was the asking price for the car we were... looking at and he kept saying "I don't know". His name is Eugene. Mind you, we kept waiting for him to get the keys because we wanted to look at the car in detail. Then he comes out opens the doors and doesn't say a word. What kind of salesman is that. Don't you have to explain what feature the cars has. Horrible. He had no interest in selling this car and or providing good service. If you want to buy a new VW or a used car. Go elsewhere.
I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours becaus...e it helps us identify the areas in which we need to improve as a business. If you would like to discuss your experience in more detail, please give me a call so we can work toward a resolution. Regards, Kelly Lyons, Customer Relations Manager, firstname.lastname@example.org
I recently returned my Passat as part of the Diesel Buyback program. The team at Stevens Creek Audi was very organized and managed the entire process... in a very short time.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are... any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Regards, Kelly Lyons, Customer Relations Manager, email@example.com
Scott Yeager was a pro. He knew the car, he knew the financing programs, he was a Volkswagen enthusiast and VW owner. Great man. We haven't bought the... car yet, was my wife is overseas till month's end.
Marc, thank you for reviewing your time spent at Stevens Creek Volkswagen. It is important for us to learn from and grow with our guests and we are pr...oud to hear that your time spent with our team was enjoyable! Scott is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Regards, Kelly Lyons, Customer Relations Manager, firstname.lastname@example.org
I sent them an email after their closing hours. Robert responded to me within an hour. I wound up driving there the next day, Saturday (2 hrs). He had... the vehicle ready for me to test drive. I thought I had a loan pre-approved thru my credit union. He set me up with a computer to go online and finish up with them. They were a disappointment. They said the "approval people" did not work weekends. WHAAAAT! He hooked me up with his finance guy and I was out the door with my new car. HAPPY HAPPY, JOY JOY!!!
Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and... I am glad that this was the case with you! Please let us know if we can help you with anything else! Thanks again, Kelly Lyons, Customer Relations Manager, email@example.com
Emergency situation, just brought the car in with no appointment, Brian Krop took care of me right away. He kept me up to date while the car was being... repaired, and a great loaner car was provided.
Daniel, thank you for your kind words about Brian and the rest of the team. We're glad to hear that your emergency situation got handled immediately. ...Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you taking the time to leave a review. See you again soon! Sincerely, Kelly Lyons, Customer Relations Manager, firstname.lastname@example.org
My was easy to schedule online and check-in for my appointment was quick and easy. I like that a shuttle is offered because it made it easier to get in... and out for my service. And of course, everything was taken care of in a professional and timely manner.
Sarah, thank you for leaving us your positive review! We are pleased to hear that you were satisfied with the shuttle we provided and the thorough ser...vice you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Kelly Lyons, Customer Relations Manager, email@example.com
Pleasant, friendly people and the job done is always just right. I won't take my car to any other dealership.
Deanna, thank you for your kind words! We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one.... We are extremely grateful for your continued business and we look forward to your next visit! Sincerely, Kelly Lyons, Customer Relations Manager, firstname.lastname@example.org