Brown's Volkswagen Jaguar

(4.9) 692 reviews

Dealer on Cars.com since April 2009

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:30 AM - 1:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun 12:00 PM - 5:00 PM
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:30 AM - 1:00 PM
Sun Closed

Reviews

4.9
692 lifetime reviews.
  • Very accommodating

    Greg Shank was so easy to work with and more willing to accommodate than any other dealer, which is why I passed by the multiple dealers closer to hom

    ...

    e here in DC and bought my car from Browns in Richmond. Best car buying experience I have ever had in 20+ years.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and for choosing our dealership, Sara. I will certainly pass on your feedback to Greg as he will be happy to hear it. Until

    ...

    next time, drive safely. Kind regards, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


  • Great service at the cohnter

    Efficient staff, speedy service and friendly counter person. Susan was very accommodating, friendly and explained the details of my services. One of t

    ...

    he best customer service experiences I've had.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great service

    Excelente service and care for my needs such as loaner vehichle I was truly satisfied with the time and quality of work.thank you very much.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.9

579 lifetime reviews of the Service Department.

  • Great service at the cohnter

    Efficient staff, speedy service and friendly counter person. Susan was very accommodating, friendly and explained the details of my services. One of t

    ...

    he best customer service experiences I've had.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Great service

    Excelente service and care for my needs such as loaner vehichle I was truly satisfied with the time and quality of work.thank you very much.

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Pricing

    Multi-Point Inspection

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Sell & Trade

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About Our Dealership

Dealer on Cars.com since April 2009

Brown's of Richmond wants to earn your business. The Better Business Bureau has rated Brown's with its highest rating of an A+!!

There's a reason why Brown's is a premier new and used Volkswagen dealer for Richmond. It's because we provide quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions, help you find the right new car, or new Volkswagen in Richmond, and can assist with financing.
If you're looking for a quality new vehicle at a reasonable price, look no further than Brown's selection of new Volkswagen models. Come and see us today!

"Buy happy"
Brown's Volkswagen Jaguar
10501 Midlothian Turnpike Richmond, VA 23235
New (877) 438-0926
Used (866) 779-6850
Service (888) 436-6019
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