New 877-438-0926 Dealer Website
Used 866-779-6850 Email Dealer
Service 888-436-6019

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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 8:30 AM - 1:00 PM
Sun Closed
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Reviews

4.9
447 lifetime reviews.
  • Great customer service

    I was expecting to wait for a while even with my appt as I was told the service dept was really busy that day. I was a little discouraged as I tho...

    Dealer Response

    Alisa, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud t...


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    I was expecting to wait for a while even with my appt as I was told the service dept was really busy that day. I was a little discouraged as I thought my appointment for a tire rotation should have been a quick process. However, within 30 minutes my car was ready. I was so thankful I did not have to wait as long as anticipated and the woman behind the service counter was able to get two technicians to work on my car together so I could return to work promptly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Alisa, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Best service ever! Never disappoints!

    Courtesy, knowledge, professionalism, accomodations to ensure not left stranded, reliable, clean, above and beyond attitude, focused on long term ...


    Show Full Review

    Courtesy, knowledge, professionalism, accomodations to ensure not left stranded, reliable, clean, above and beyond attitude, focused on long term relationship with customer

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great service

    Very personable and friendly service. They were very accommodating to my needs and the car I received to use was very nice. I will be back.

    Dealer Response

    Heather, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciat...


    Show Full Review

    Very personable and friendly service. They were very accommodating to my needs and the car I received to use was very nice. I will be back.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heather, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Brown's Volkswagen Jaguar, we value our customers and we look forward to seeing you on your next visit. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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About Our Dealership

Dealer on Cars.com since April 2009

Brown's of Richmond wants to earn your business. The Better Business Bureau has rated Brown's with its highest rating of an A+!!

There's a reason why Brown's is a premier new and used Volkswagen dealer for Richmond. It's because we provide quality automobiles at prices our customers can afford. Our knowledgeable staff will answer your questions, help you find the right new car, or new Volkswagen in Richmond, and can assist with financing.
If you're looking for a quality new vehicle at a reasonable price, look no further than Brown's selection of new Volkswagen models. Come and see us today!

"Buy happy"