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Reviews

Average Ratings

4.9
518 lifetime reviews.
  • Great service, employees very professional.

    Received same day appointment to repair and change a tire. Service employees were courteous and professional. Wait time was excellent, service wa...

    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear our team was courteous and profes...


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    Received same day appointment to repair and change a tire. Service employees were courteous and professional. Wait time was excellent, service was explained well.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time out of your day to share your wonderful experience with us. I am delighted to hear our team was courteous and professional, and that you were treated with timely and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it's time for your next car. Kind regards, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Thorough, friendly service.

    Jeff makes sure everything is taken care of with my Tiguan. I am treated like family at Brown's VW. Thanks everyone!!


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    Jeff makes sure everything is taken care of with my Tiguan. I am treated like family at Brown's VW. Thanks everyone!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    I enjoyed the fact that I was informed of what was going to be done before it was done. I would not enjoy having to pay for extra things without b...


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    I enjoyed the fact that I was informed of what was going to be done before it was done. I would not enjoy having to pay for extra things without being informed prior.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service

    Everyone is very nice and willing to help you. I really appreciate how the service staff lets you use coupons frequently.

    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found our staff very nice and willing to help y...


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    Everyone is very nice and willing to help you. I really appreciate how the service staff lets you use coupons frequently.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience at our service center. I'm glad to hear you found our staff very nice and willing to help you. If there is any automotive need we can help with in the future, don't hesitate in contacting us. All best, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Great Service

    I received great service. You have a very Friendly service team. They were very helpful. I was even offered lunch.

    Dealer Response

    Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your v...


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    I received great service. You have a very Friendly service team. They were very helpful. I was even offered lunch.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and your vehicle. We look forward to serving you again! All best, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Great service, frielndy staff

    Very friendly and timely sevice, the waiting area was very nice, and I really like the room with several workstation desks, this allowed me to use...

    Dealer Response

    I appreciate your marvelous feedback, Gabriel. It is our commitment to ensure quality customer care by providing comfortable and relaxing faciliti...


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    Very friendly and timely sevice, the waiting area was very nice, and I really like the room with several workstation desks, this allowed me to use the free wi-fi to work from there while I waited and not have to take time off from work

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I appreciate your marvelous feedback, Gabriel. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and timely service to our guests. Please come see us for any future needs! Thanks again. All best, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Excellent facility and staff.

    The trustworthyness of the employees. They are accurate and honest with the quoted repairs, finish on or ahead of schedule and don't try replacing...

    Dealer Response

    Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our pr...


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    The trustworthyness of the employees. They are accurate and honest with the quoted repairs, finish on or ahead of schedule and don't try replacing things unnecessarily.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing detail-oriented, honest, and prompt service. All best, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Excellent Service

    Service Adviser was excellent. She kept me informed and beat the estimated time. The whole process was smooth and painless. No surprises.

    Dealer Response

    Deborah, thank you for your kind words! I am very happy to hear our staff was able to provide you with smooth and painless process during your vis...


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    Service Adviser was excellent. She kept me informed and beat the estimated time. The whole process was smooth and painless. No surprises.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Deborah, thank you for your kind words! I am very happy to hear our staff was able to provide you with smooth and painless process during your visit. We thank you again and we look forward to servicing you again in the future! All best, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Great but pricey

    Very personalized service but also expensive I think they could make it more affordable to keep customer after warranty It's stupid that I nee...

    Dealer Response

    I appreciate your review! Thank you for choosing Brown's Jaguar for your vehicle needs. All best, Mark Shebelski - General Manager - mark.shebel...


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    Very personalized service but also expensive I think they could make it more affordable to keep customer after warranty It's stupid that I need 20 words

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I appreciate your review! Thank you for choosing Brown's Jaguar for your vehicle needs. All best, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Great customer service in a friendly facility

    Jeff is always an absolute pleasure to work with. His outstanding customer service is commendable and gives me confidence in the services provide...

    Dealer Response

    Thank you for writing about your visit with us! I am happy to hear that Jeff was able to provide you with the outstanding customer service we stri...


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    Jeff is always an absolute pleasure to work with. His outstanding customer service is commendable and gives me confidence in the services provided by Brown's. I appreciate his efforts.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for writing about your visit with us! I am happy to hear that Jeff was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. All best, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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