Greg Shank was so easy to work with and more willing to accommodate than any other dealer, which is why I passed by the multiple dealers closer to hom...e here in DC and bought my car from Browns in Richmond. Best car buying experience I have ever had in 20+ years.
Thank you for your review and for choosing our dealership, Sara. I will certainly pass on your feedback to Greg as he will be happy to hear it. Until ...next time, drive safely. Kind regards, Mark Shebelski - General Manager - firstname.lastname@example.org
Got the work day done same day for price and was kept informed each step of the way. The staff at Browns is always so friendly and courteous.
Even though I did not buy my VW from Brown's, I was treated like a VIP. The service advisor, Aaron handled the entire repair process like a pro with ...constant updates on the repair status.
Everyone was super friendly and helpful. I was in and out quickly. I will definitely return there when needed and refer friends there.
Great service, Great turn around time, Jeff Cooper was an amazing service advisor; always kept in contact to keep me updated on the status of my vehic...le. Will most def be returning for future repairs and service with Jeff. 10/10 great job! No complaints here
Friendly service staff! I enjoyed having conversations with the service folks. I just wish someone would have called me to give an update as half the ...day went by and I heard nothing.
Appointment was painless, the folks at the desk were great. I appreciated the coffee (had to ask for help and got it immediately), and Aaron kept me i...nformed every step of the way.
They gave me a list of what needed to be done and what could wait until next time. So next time I would know what needed to be done.
Friendly efficiency of customer service staff and Jeff is the best. I was kept apprise if every task taken prior to any change.
We were kept up-to-date about the status of our car every couple of days. We knew what was happening, and what to expect. Since we had a loaner car,... we were not inconvenienced. VW also covered a few extra repairs, which obviously enhanced our experience.