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Reviews

Average Ratings

4.9
541 lifetime reviews.
  • Great Customer Service

    Melodie was a great help through the whole car buying experience. She was knowledgeable and worked with what all I wanted in a car and my price ra...

    Dealer Response

    Congratulations on your new car, Maria! Thank you for taking the time to write about your experience. It's great to know Melodie was able to provi...


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    Melodie was a great help through the whole car buying experience. She was knowledgeable and worked with what all I wanted in a car and my price range to get me the best deal possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Congratulations on your new car, Maria! Thank you for taking the time to write about your experience. It's great to know Melodie was able to provide you with the helpful and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Warm regards, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Great service, clean environment, pleasant people

    Jeff Cooper is always helpful and offers the best service recomendations for repairs. John who drives courtesy vehicle is always great to conversa...

    Dealer Response

    Thank you for your review, Vanessa. We're glad to have Jeff and John on our team and that we could provide you with a positive experience. If you ...


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    Jeff Cooper is always helpful and offers the best service recomendations for repairs. John who drives courtesy vehicle is always great to conversate with.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Vanessa. We're glad to have Jeff and John on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • prompt, courteous service

    So easy to book service online via the website, then received prompt courteous service, was offered a ride back to work, and was called as soon as...

    Dealer Response

    Thank you for your outstanding rating of our service department, Claudia. We appreciate the opportunity to service your vehicle needs and look for...


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    So easy to book service online via the website, then received prompt courteous service, was offered a ride back to work, and was called as soon as my car was ready.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your outstanding rating of our service department, Claudia. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thank you for taking the time to write the review. It really matters to our dealership! Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Great service.

    Easy to schedule. Customer service was excellent. As usual, it was a pleasure working with Bryan and his team. They make things convenient and e...

    Dealer Response

    Your great feedback truly made our day, Navin. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team wa...


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    Easy to schedule. Customer service was excellent. As usual, it was a pleasure working with Bryan and his team. They make things convenient and efficient.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day, Navin. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • GREAT SERVICE

    Service always excellent....having someone that's been with the company since I bought my car (Jeff) is great - as he not only knows the cars - he...

    Dealer Response

    Hi Lashuanda and thank you for your kind words. We appreciate Jeff as well as the rest of our staff and we are thrilled that they have taken care ...


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    Service always excellent....having someone that's been with the company since I bought my car (Jeff) is great - as he not only knows the cars - he knows you!!! Great service..always

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lashuanda and thank you for your kind words. We appreciate Jeff as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Excellent Jaguar Service

    Service advisor was friendly, open, and honest. Problems were quickly diagnosed and quality repairs made. Waiting area is excellently equipped. ...

    Dealer Response

    Franklin, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We apprecia...


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    Service advisor was friendly, open, and honest. Problems were quickly diagnosed and quality repairs made. Waiting area is excellently equipped. And considering the car, prices were fair. Really could not ask for more from a dealer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Franklin, we are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Brown's Richmond Volkswagen, we value our customers and we look forward to seeing you on your next visit. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Purchase tires

    Naomi was knowledgeable, pleasant, and helpful. She let me use coupons and made sure all of my questions were answered.

    Dealer Response

    Thank you for your review and business as a customer, Marianne. It is our goal to provide every one of our customers with the kind of excellent se...


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    Naomi was knowledgeable, pleasant, and helpful. She let me use coupons and made sure all of my questions were answered.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and business as a customer, Marianne. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad Naomi achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Excellent Service

    As always Jeff Cooper, my service advisor is awesome. He listened to my concerns and advised additional work that needed to be done to keep my '05...

    Dealer Response

    Hi Lisa and thank you for this great review! We're excited to hear that James took care of you! He is a great asset and we appreciate all he does....


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    As always Jeff Cooper, my service advisor is awesome. He listened to my concerns and advised additional work that needed to be done to keep my '05 bug in top shape.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lisa and thank you for this great review! We're excited to hear that James took care of you! He is a great asset and we appreciate all he does. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Excellent service and friendly people

    Friendly service, on time, explained what needs to be done in detail.Offering loaner for the time it took to service.

    Dealer Response

    Margriet, thank you for reviewing your service experience. We aim to provide time-efficient and exceptional service for our guests and we are prou...


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    Friendly service, on time, explained what needs to be done in detail.Offering loaner for the time it took to service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Margriet, thank you for reviewing your service experience. We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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  • Great Service

    Didn't have any problems making an appointment. You had the work completed in time mentioned. You answered all the questions I had. Thank you.

    Dealer Response

    Crystal, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with except...


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    Didn't have any problems making an appointment. You had the work completed in time mentioned. You answered all the questions I had. Thank you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Crystal, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it's encouraging to know our team able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Mark Shebelski - General Manager - mark.shebelski@brownscar.com


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