Brown's Volkswagen

Reviews

4.9
(1,232 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

bought certified used vehicle

not much pleased me when I went to buy my vehicle. lots was promised and then not delivered. after waiting a couple weeks for it to be cleaned up and detailed, it wasn't clean. lots of dog hair found and a pamphlet from previous owner was left in the car. also a major scratch type mark is on rear window and I can't get it off

Dealer response

Lynn, I appreciate you leaving this honest feedback about your experience at Brown's Richmond Volkswagen. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Excellent Customer Service

Mr. Cameron Glass is welcoming and kind, professional and knowledgeable. We knew what we wanted, and he gave us exactly what we came for, no tricks or false smiles. He's an astute young men and you're wise to keep him on your team.

Dealer response

Thanks for taking the time to leave us this awesome review, James! At Brown's Richmond Volkswagen, we take guest feedback seriously and are proud to see that you drove away happy in your new purchase. I will share your compliments with Cameron and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Great Dealer

The fact that the dealership would not charge over the MSRP is what brought me in, and where I didn't buy a new vehicle it was what gave me the confidence to buy a great 2020 vehicle!

Dealer response

David, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Brown's Richmond Volkswagen. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Great Experience

Working with Mo and the entire staff was excellent. i had communicated with Mo for over a week on email and text. When i arrived at dealership, everything we discussed was what i was presented with and we closed the deal. No games, no hassle. Everyone from Mo, the Sales Manager, and the Finance Manager was a very good and pleasant experience

Dealer response

We appreciate you for taking the time to give Brown's Richmond Volkswagen such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Great Service

Fast, easy, honest. Fast, easy, honest. Fast, easy, honest. Fast, easy, honest. Fast, easy, honest. Fast, easy, honest. Fast, easy, honest.

Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at Brown's Richmond Volkswagen and I will be sure to relay to the team. Take care and have a great day. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

1.0

Just like any other dealership - they lie

This dealership received a vehicle I was interested in over the weekend. I made my interest in it known as soon as they were open on Monday. Everyone was cooperative, I was told they expedited the inspection so we could get the ball moving on this. I passed over 2 other opportunities (for a car I've been looking for for a long time). I spoke with a sales person every single day about the car. They let me know today that the vehicle should be finished with the inspection. I was pumped and ready to go give them my money. Then they texted me to let me know they just sold it to an employee. xxxx happens, but I've been in contact with this dealership EVERY. DAY. When I requested to come see the vehicle, they told me to wait until the inspection was done, so I did. Then they sold it, anyway. I'm sure they're fine if you're buying a new car or something but the integrity just isn't there. I missed two great opportunities because I was assured I was going to get the chance to come check this vehicle out. They lied.

Dealer response

Thank you for sharing your experience with us at Brown's Richmond Volkswagen. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Brown’s VW went above and beyond for my Mother

My mother is in her early 70’s and was buying her first car. It’s was something she didn’t ever have to deal with when my father was around and due to Covid-19, I decided to help her as much as I could as she was overwhelmed. Having worked in customer service for almost a decade, I know good service when I see it. I worked with Manager Rabhi Saba and Seandra was my sales person. They were both friendly, sincere and made the process seamless. They knew my mother was coming from more than an hour and a half away and communicated with me for almost two weeks in order to finalize the deal and get my mother her new VW Golf. Brown’s VW has a solid reputation for a reason and I witnessed it firsthand. I went to other dealerships to do my due diligence and felt that they would sell me anything to make a commission. Seandra listened to me and asked great questions that showed she cared. Rabih helped me get financing through a bank and didn’t push their financing on me. They both listened and made it a great experience for both my Mother and I. I wouldn’t take my business anywhere else.

Dealer response

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Brown’s VW Service

Easy scheduling. Fast, professional service. Service writer offered suggestions and took care to provide only what I needed, including a recall.

Dealer response

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Oil Change

The ease of scheduling and quick getting complete. The ease of the checking out. Cleanliness of the waiting area. Very professional staff.

Dealer response

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

4.8

5-star rating

Quick Service Smiling/Friendly Hostess Enjoyed the FREE Service bill Looking forward to seeing the New ID.4 coming out. The next great step in Car ownership.

Dealer response

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998