Brown's Volkswagen

Reviews

4.9
(1,229 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Courteous always

Friendly, timely, courteous service every time. Coupons are always honored, and any repairs are clearly explained. Staff is personable and helpful.

Dealer response

Carrie, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

cheerful and helpful staff

This was the first time I brought my car in for service, and everyone with whom I interacted was cheerful and exceptionally helpful!

Dealer response

Thank you for leaving us this great review, Ruth! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Great service

The knowledgeable customer service staff and the concern and care received from the mechanic that explain my situation before starting any repairs

Dealer response

Cheryl, thanks for this great review! We can't tell you enough how much we appreciate our Brown's Richmond Volkswagen service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Excellent customer service

The customer service was excellent. Highly recommended! I felt like a priority here. If all dealerships were like this. This is the best VW dealer in the Greater Richmond area.

Dealer response

Likeith, thank you for the feedback! We are happy to hear about your positive experience at Brown's Richmond Volkswagen, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Excellent service

Courteous, timely, excellent service counter staff, good mechanical work. This is a very reliable dealership -- competent, honest, and thoughtful.

Dealer response

Benjamin, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Brown's Richmond Volkswagen. If there is anything more that we can do, please come back and see us again. Take care, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Brown’s Volkswagen provides outstanding service

Jeff Cooper always takes excellent care of my vehicle from scheduling to repairs. I always feel that my satisfaction is the goal at Brown’s.

Dealer response

Mary, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jeff does for Brown's Richmond Volkswagen and our customers. Hope to see you again soon! Thanks again, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Great Service

Everyone was personable and worked hard to get us into a new car. We would recommend to others. Thank you for getting us into our amazing SUV!

Dealer response

Thanks for the wonderful review of your recent visit to Brown's Richmond Volkswagen, Hope. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best regards, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Good experience

Very friendly staff and kept me informed about my vehicle. Had a few issues (tire pressure, e-brake light, part recall, noise coming from engine). They weren't able to help me with the engine squeal, but they were able to solve the other issues I was having.

Dealer response

Edward, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Brown's Richmond Volkswagen. If there is anything more that we can do, please come back and see us again. Take care, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Excellent customer service

The salesman was honest and kind. He was so helpful! We were going to purchase locally but drove to Richmond because they had the best price and the best customer service.

Dealer response

Thank you so much for taking the time to share your feedback with us here at Brown's Richmond Volskwagen! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998

5.0

Car Service review

Always done in a timely manner, polite, friendly and professional service. Clean and spacious waiting area. Efficient check out. Thorough explanation of service.

Dealer response

We appreciate your marvelous feedback, David. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see Brown's Richmond Volkswagen for any future needs. Thanks again, Robert Patterson robert.patterson@brownscar.com, President | Brown's Richmond VW, 571-232-1998